Indoor pool, open 6:00 AM to 10:00 PM, sun loungers
Check availability

Reviews of Clarion Hotel Portland

2.5 out of 5
Clarion Hotel Portland
1230 Congress St, Portland, ME

Reviews

7.6

Good

Rating 10 - Excellent. 320 out of 1004 reviews" "
Rating 8 - Good. 328 out of 1004 reviews" "
Rating 6 - Okay. 198 out of 1004 reviews" "
Rating 4 - Poor. 100 out of 1004 reviews" "
Rating 2 - Terrible. 58 out of 1004 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 2 nights with family for an event that we were able to walk to from the hotel. It was easy, peaceful, and comfortable. The staff was friendly and helpful. The hotel restaurant serves a good breakfast, and Bissel Bros Brewpub has a great menu a short walk/drive away. Quiet, easy, and peaceful. Would stay there again!
Stayed 1 night in Apr 2024

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful clean room, friendly and helpful staff, quiet, easy free parking and easy walk to our event and Bissell Bros Brewpub (great food!). Also a good and plentiful breakfast available at the hotel. We were there two nights and would definitely stay there again!
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Lisa, Calais

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Traveled with family and small children, Traveled with family
Liked: Staff & service
Easy walk to the CMTM which is a must for a family with kids. Kids loved the pool as well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Maureen

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We got a hotel because we live local and lost power. I booked in the morning and tried to call the hotel to see if I could check in early, but nobody would answer the phone. I drove an hour to the hotel to ask in person only to be turned away and told we can't check in until 3. It would've saved me two hours had somebody answered initially when I called. No problem though. I Come back at 3 pm and check into our room to find that our toilet was running every 20 minutes or so and leaking water on the floor. Initially, I thought that it was from taking a shower, but I realized afterwards that the water all over the floor was coming from the toilet. I called the front office and they assured me that it was condensation from the toilet and brought me some towels. And it was not condensation. The toilet was constantly running, and there was seemingly a back up with the water because it was having a tough time draining even in the sink. Additionally, the room was seemingly not cleaned from the last people who had come. Their microwave was still dirty. There was hair in the shower and there was some sort of red stain on the carpet that I realized once my socks were all sticky and disgusting from stepping on it. When I checked out the front told me thank you for letting me know because I was "part of the team". They didnt offer any kind of compensation or apologize. But I saw the same front desk person taking charges off other peoples accounts for things like slow Internet. Smh
Stayed 1 night in Apr 2024

6/10 Okay

tracy

Stayed 1 night in Apr 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spic n span. Very convenient to transportation. Great staff.
Stayed 1 night in Apr 2024

8/10 Good

Caseigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Apr 2024

6/10 Okay

Dawn, Westbrook

Stayed 4 nights in Mar 2024
Response from Drew on Mar 29, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Dawn, Westbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People friendltyyand let friendlkg
Stayed 1 night in Mar 2024
Response from Drew on Mar 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Melissa

Stayed 1 night in Mar 2024

10/10 Excellent

Carrie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Dave Clark, AGM on Mar 22, 2024
Glad you enjoyed you time with us! Hope to see you again!

6/10 Okay

Tweeny April

Traveled with family and small children
Liked: Staff & service, amenities
It's a good hotel.
Stayed 2 nights in Mar 2024
Response from Drew on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Drew on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating let me check in early.
Stayed 1 night in Mar 2024
Response from Drew on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Drew on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Heidi

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Our room had dust stuck all over the ceiling and walls and in the corners. The hallways smelled moldy. The wallpaper was patched together and it looked like the doors and molding hadn't been painted in years! I would have expected that if I had paid under $100/ night but I paid $126 and thought I would at least not have dust webs hanging over my bed!
Stayed 1 night in Mar 2024
Response from Drew on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Jamie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
It was loud, doors slamming through out the night. There was not free breakfast as advertised when booking. The hot tub has so much dirt in the bottom, The rooms were nice but not the cleanest, hair all over the shower. The beds were so comfortable and the room stayed dark, the heat and air conditioning worked amazing. The staff that checked us in were really pleasant, and was people friendly.
Stayed 1 night in Mar 2024
Response from Dave Clark, AGM on Mar 6, 2024
Hi Jamie and thanks for taking a moment to share your experience. I'm sorry about the miscommunication regarding breakfast. The third party wording can be confusing. Breakfast Available is their way of saying a charged breakfast is available. I will also pass your notes along to our maintenance team for follow up. Thank you again!

8/10 Good

Candi

Liked: Cleanliness, property conditions & facilities
The property was easy to find large parking lot. Clean lobby stairs n hallways. The pool was soso. The hottub was dirty. Couple of the staff wasnt friendly an couldnt answer my questions.
Stayed 2 nights in Mar 2024
Response from Drew on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ann, rockland

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly tsa agents
Stayed 1 night in Mar 2024
Response from Dave Clark, AGM on Mar 6, 2024
Thanks for taking the time to send in a review! If there was anything specific we could do better, please reach out to the hotel directly!

4/10 Poor

Oakly

The coldest heated pool I have ever been in.
Stayed 2 nights in Feb 2024
Response from Drew on Feb 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Dean

Liked: Property conditions & facilities
Disliked: Staff & service
Nice hotel. 3 min walk to the bus terminal! Grumpy desk person at check in but it was 10:30 at night. Room was good but the carpet was dirty/stained and there was a bit of a smell
Stayed 1 night in Feb 2024
Response from Drew on Feb 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

April

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy limited dinning unsafe
Stayed 1 night in Feb 2024
Response from Dave Clark, AGM on Feb 25, 2024
We sincerely apologize that your stay was less than amazing. If you have any specific comments to pass along, please contact the hotel directly.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Amtrak station
Stayed 1 night in Feb 2024
Response from Dave Clark, AGM on Feb 24, 2024
Hi Glen! Thanks for leaving a quick review! Glad to hear that our proximity to the Portland Transportation Center made things easy for you! Hope to see you again!

10/10 Excellent

Charles

Stayed 2 nights in Feb 2024
Response from Drew on Mar 20, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Erin

Stayed 2 nights in Feb 2024
Response from Dave Clark, AGM on Mar 22, 2024
Thanks for the review! Hope to see you next time you visit Portland!

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Dave Clark, AGM on Feb 24, 2024
Hi Nathalie and thanks for the review! We hope to see you again soon!

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was fine for one night.
Stayed 1 night in Feb 2024
Response from Drew on Feb 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Dave Clark, AGM on Mar 6, 2024
Hi John and thanks for the feedback! We are all pleased to see that you enjoyed your experience and we hope to see you in the future!

6/10 Okay

Sandra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
January stay
Trash on the floor, fridge was dirty on the out side and wrap in the back of the fridge! Hand lotion half empty! Not able to get the room cool enough to sleep! It was either to hot or to cold! Set it to 60 and we were overheating! Hot tub was great and the pool was nice! Pool area needs repair on the floor! Stones on the floor coming up!
Stayed 2 nights in Jan 2024
Response from Drew on Feb 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Emily

Traveled with partner
Disliked: Amenities, property conditions & facilities
Not a horrible stay but the elevator was not currently up to date on inspection and the elevator was super loud, shook a lot, and was super slow. The fact that breakfast wasn't included in our stay but was advertised as included online was frustrating and when we went to the ice machine there was no ice on our floor which was also very frustrating. We were excited to stay on the 6th story (top level) but the view sucked and was very underwhelming. There was nothing special about this hotel that would make me recommend it again but not a horrible hotel either
Stayed 1 night in Jan 2024
Response from Drew on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dave Clark, AGM on Mar 6, 2024
Hi Kathleen and thanks for taking a moment to leave a review! Glad to hear your enjoyed your time with us and we hope to see you again!

10/10 Excellent

Jessica A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dave Clark, AGM on Mar 6, 2024
Hi Jessica and thanks for the great review! It was our pleasure to accommodate you and we hope you keep us in mind for future Portland visits!

6/10 Okay

Ann

Liked: Staff & service
Was ok
Rooms need updating, hair in tub, room freaked of a perfume odor
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service
Everything was pretty clean. The homeless encampment next door was kind-of sketchy
Stayed 2 nights in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Danielle

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

rosetta-ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, room comfort
Nice effort and the price was right
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations, friendly and professional staff.
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Stayed 1 night in Dec 2023

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Waitress at breakfast never said one word to us . Just dropped the check off . Breakfast not worth 14.99.
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kayleigh-Ann

Traveled with family and small children, Traveled with family
Liked: Amenities
Stayed one night with family that includes two young children. The room was clean and the beds were comfy. Pool was refreshing. Didn’t eat at the restaurant. Was nice having free parking and easy to come and go. Great distance from the Cross Insurance Arena.
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not get reservation info that we had a dog.
Stay was fine. However, they did not realize we had a dog with us, even though I had selected pet friendly on the reservation. They had initially given us a room on a floor without pets. They said that information never came through on the reservation system. My concern is going forward is DOES THE HOTEL GET THE INFO THAT WE NEED A ROOM IF WE HAVE OUR DOG. I don’t want to get somewhere and they say sorry no rooms available to accommodate us. PLEASE ADVISE!
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Sometimes the notes that are put into expedia's system do not automatically get in to the hotels system. If travelling with a pet it is usually a good practice to confirm with the hotel front desk after the reservation is made to confirm those kind of specifics. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time here
Stayed here last year and loved it so can't back this year. This hotel is the perfect price point and location for a weekend getaway to hit up some breweries. Plus it's reliably clean and has a pool and hot tub for relaxing.
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!