Indoor pool, open 6:00 AM to 10:00 PM, sun loungers

Reviews of Clarion Hotel Portland

2.5 out of 5
Clarion Hotel Portland
1230 Congress St, Portland, ME

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 1012 reviews" "
Rating 8 - Good. 331 out of 1012 reviews" "
Rating 6 - Okay. 201 out of 1012 reviews" "
Rating 4 - Poor. 102 out of 1012 reviews" "
Rating 2 - Terrible. 57 out of 1012 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Dawn, Westbrook

Stayed 4 nights in Mar 2024

10/10 Excellent

Dawn, Westbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People friendltyyand let friendlkg
Stayed 1 night in Mar 2024

10/10 Excellent

Carrie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Dave Clark, AGM on Mar 22, 2024
Glad you enjoyed you time with us! Hope to see you again!

6/10 Okay

Tweeny April

Traveled with family and small children
Liked: Staff & service, amenities
It's a good hotel.
Stayed 2 nights in Mar 2024
Response from Drew on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Drew on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating let me check in early.
Stayed 1 night in Mar 2024
Response from Drew on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Drew on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Heidi

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Our room had dust stuck all over the ceiling and walls and in the corners. The hallways smelled moldy. The wallpaper was patched together and it looked like the doors and molding hadn't been painted in years! I would have expected that if I had paid under $100/ night but I paid $126 and thought I would at least not have dust webs hanging over my bed!
Stayed 1 night in Mar 2024
Response from Drew on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Jamie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
It was loud, doors slamming through out the night. There was not free breakfast as advertised when booking. The hot tub has so much dirt in the bottom, The rooms were nice but not the cleanest, hair all over the shower. The beds were so comfortable and the room stayed dark, the heat and air conditioning worked amazing. The staff that checked us in were really pleasant, and was people friendly.
Stayed 1 night in Mar 2024
Response from Dave Clark, AGM on Mar 6, 2024
Hi Jamie and thanks for taking a moment to share your experience. I'm sorry about the miscommunication regarding breakfast. The third party wording can be confusing. Breakfast Available is their way of saying a charged breakfast is available. I will also pass your notes along to our maintenance team for follow up. Thank you again!

8/10 Good

Candi

Liked: Cleanliness, property conditions & facilities
The property was easy to find large parking lot. Clean lobby stairs n hallways. The pool was soso. The hottub was dirty. Couple of the staff wasnt friendly an couldnt answer my questions.
Stayed 2 nights in Mar 2024
Response from Drew on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ann, rockland

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly tsa agents
Stayed 1 night in Mar 2024
Response from Dave Clark, AGM on Mar 6, 2024
Thanks for taking the time to send in a review! If there was anything specific we could do better, please reach out to the hotel directly!

4/10 Poor

Oakly

The coldest heated pool I have ever been in.
Stayed 2 nights in Feb 2024
Response from Drew on Feb 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Dean

Liked: Property conditions & facilities
Disliked: Staff & service
Nice hotel. 3 min walk to the bus terminal! Grumpy desk person at check in but it was 10:30 at night. Room was good but the carpet was dirty/stained and there was a bit of a smell
Stayed 1 night in Feb 2024
Response from Drew on Feb 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

April

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy limited dinning unsafe
Stayed 1 night in Feb 2024
Response from Dave Clark, AGM on Feb 25, 2024
We sincerely apologize that your stay was less than amazing. If you have any specific comments to pass along, please contact the hotel directly.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Amtrak station
Stayed 1 night in Feb 2024
Response from Dave Clark, AGM on Feb 24, 2024
Hi Glen! Thanks for leaving a quick review! Glad to hear that our proximity to the Portland Transportation Center made things easy for you! Hope to see you again!

10/10 Excellent

Charles

Stayed 2 nights in Feb 2024
Response from Drew on Mar 20, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Erin

Stayed 2 nights in Feb 2024
Response from Dave Clark, AGM on Mar 22, 2024
Thanks for the review! Hope to see you next time you visit Portland!

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Dave Clark, AGM on Feb 24, 2024
Hi Nathalie and thanks for the review! We hope to see you again soon!

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was fine for one night.
Stayed 1 night in Feb 2024
Response from Drew on Feb 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Emily

Traveled with partner
Disliked: Amenities, property conditions & facilities
Not a horrible stay but the elevator was not currently up to date on inspection and the elevator was super loud, shook a lot, and was super slow. The fact that breakfast wasn't included in our stay but was advertised as included online was frustrating and when we went to the ice machine there was no ice on our floor which was also very frustrating. We were excited to stay on the 6th story (top level) but the view sucked and was very underwhelming. There was nothing special about this hotel that would make me recommend it again but not a horrible hotel either
Stayed 1 night in Jan 2024
Response from Drew on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jessica A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dave Clark, AGM on Mar 6, 2024
Hi Jessica and thanks for the great review! It was our pleasure to accommodate you and we hope you keep us in mind for future Portland visits!

6/10 Okay

Ann

Liked: Staff & service
Was ok
Rooms need updating, hair in tub, room freaked of a perfume odor
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service
Everything was pretty clean. The homeless encampment next door was kind-of sketchy
Stayed 2 nights in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Danielle

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

rosetta-ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, room comfort
Nice effort and the price was right
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations, friendly and professional staff.
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Stayed 1 night in Dec 2023

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Waitress at breakfast never said one word to us . Just dropped the check off . Breakfast not worth 14.99.
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kayleigh-Ann

Traveled with family and small children, Traveled with family
Liked: Amenities
Stayed one night with family that includes two young children. The room was clean and the beds were comfy. Pool was refreshing. Didn’t eat at the restaurant. Was nice having free parking and easy to come and go. Great distance from the Cross Insurance Arena.
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not get reservation info that we had a dog.
Stay was fine. However, they did not realize we had a dog with us, even though I had selected pet friendly on the reservation. They had initially given us a room on a floor without pets. They said that information never came through on the reservation system. My concern is going forward is DOES THE HOTEL GET THE INFO THAT WE NEED A ROOM IF WE HAVE OUR DOG. I don’t want to get somewhere and they say sorry no rooms available to accommodate us. PLEASE ADVISE!
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Sometimes the notes that are put into expedia's system do not automatically get in to the hotels system. If travelling with a pet it is usually a good practice to confirm with the hotel front desk after the reservation is made to confirm those kind of specifics. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time here
Stayed here last year and loved it so can't back this year. This hotel is the perfect price point and location for a weekend getaway to hit up some breweries. Plus it's reliably clean and has a pool and hot tub for relaxing.
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
The bedding was clean, the bed was comfortable, and the bathroom was the same. Excellent toweling and instant hot water. If I had been staying multiple days, there was great convenience in having a 'fridge and microwave. Sorry the restaurant wasn't open in the evening but we appreciated the ability to eat our take out in the dining area. (Friends staying in the same hotel.)
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Josh

Response from Drew on Dec 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Lindsay

Traveled with family
Outlets in the walls were loose which created a fear of fire and being unable to use outlets next to the bed including the lamp. We did let front staff know at check out…
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Carol

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in bathroom, poorly patched up walls. Overpowering "glad" scents masking musky carpets gave me a terrible headache. Restaurant closed, pool and hot tub had cloudy water. Disappointing stay.
Stayed 2 nights in Dec 2023
Response from Drew on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs.an update
It was just ok. Definitely needs an update. The bedding was ok but the mattress need to be updated. For the price we paid it was good.
Stayed 1 night in Dec 2023
Response from Drew on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly generic hotel with a bit of a strange, somewhat unpleasant smell throughout the halls. Otherwise comfortable and passable in all regards, but don't expect anything particularly exciting.
Stayed 2 nights in Nov 2023
Response from Drew on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Before vacation
Nice hotel for a quick stop before heading on vacation...its a great location to airport, bus and train.....staff has always been friendly...never any issues or hassles
Stayed 1 night in Nov 2023
Response from Drew on Dec 4, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Andrea

Stayed 1 night in Nov 2023

6/10 Okay

Rochelle

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They need another person at the desk. This is twice I have had to wait and wait and wait just to check in and out. They also need to take the restaurant off the site. It hasn't been open either times I've been here.
Stayed 1 night in Nov 2023
Response from Drew on Dec 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Jayne

Business traveler
Liked: Staff & service
The staff were wonderful, the bathroom floor was sticky - the overall smell of the property was a put off
Stayed 1 night in Nov 2023
Response from Drew on Nov 28, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am sorry to hear that about your issues with your stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Thomas, Brunswick

Liked: Cleanliness, staff & service, amenities
Easy to make it to the airport. It was a little tricky traversing some hallways because of renovations but I’m sure the completed floors will be much better
Stayed 1 night in Nov 2023
Response from Drew on Nov 28, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Mary

Traveled with family and small children, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Pet friendly is a must for me
Stayed 1 night in Nov 2023
Response from Drew on Nov 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.I am so happy we could accomodate you and your pet during your stay. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Samka

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here! Very quiet and very close to downtown.
Stayed 3 nights in Nov 2023
Response from Drew on Nov 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so happy to hear you enjoyed your stayYour feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Danny

Stayed 1 night in Nov 2023