Ratings based on 978 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from EL SALVADOR

Excellent Hotel. Nice for families.

Posted Jul 18, 2017
Pros: The amenities and the service of the hotel's people
Cons: Maybe the limit time to breakfast..... now it is 9 am..... in other Comfort inn the limit time to take breakfast is 9:30 a.m.
Location: Near of the Portland principal places like OMSI, Multnomah Falls (25 minutes), Airport Mall (10 minutes), franchise restaurants (10 minutes), Downtown
It was an Hotel including free shuttle to airport, free shuttle to car rental, free Tea and Coffee 24 hours and the rooms are so clean!!
Comment from Hotel Management
Jul 18, 2017 by Marcela, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
5 out of 5
Recommended
for Everyone
by A verified traveler from washington

Nice hotel close to freeway easy access

Posted Jul 10, 2017
Staff was very friendly love the pool. Beds were hard thou prefer softer mattress but still a very good place to stay. I would use them again
Comment from Hotel Management
Jul 13, 2017 by Marcela, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
1 out of 5
by A verified traveler

book elsewhere

Posted Jul 4, 2017
Under rehabilitation... got off of elevator into a creepy almost condemned floor.. cold murky pool, cold hot tub... loud screaming all night... air conditioning barely worked. Actually left in the middle of the night to get out of there.
Comment from Hotel Management
Jul 7, 2017 by Marcela, Hotel Management
We are sorry to hear that your most recent stay was unsatisfactory. We will share the information with our staff members so that we can help provide all guests with a better experience than you had.
2 out of 5
by A verified traveler

Hotel under construction

Posted Jun 7, 2017
Pros: They had a shuttle bus to pick you up and paid Uber to take me to airport. Room was clean and nice, but the halls were full of dust from constructio
Cons: Finish construction.
Location: Not a great location but that was to be expected considering it was close to the airport. Nice family restaurant next door
not happy that that they were restoring the hotel and their was dust everywhere.. Breakfast Oatmeal was instant which was disappointing. Hotel manager was very nice Perhaps when they have finished construction it will be very nice, but I wish I had know they were redoing the hotel before I booked.
Comment from Hotel Management
Jun 9, 2017 by Marcela, Hotel Management
Thank you for taking the time to complete the guest survey. We appreciate all guest feedback. We hope that the next time you are in town you'll consider staying with us again. We anticipate to be done with construction in July 2017.
3 out of 5
by A verified traveler

Not the best location, but hotel was decent.

Posted Jun 4, 2017
I was disappointed when we arrived to this hotel just because of the location. This part of town is just a little shady, security guard standing in parking lot at gas station next door, some wandering transients passing by, some people camped out in a van and trailer next to the entrance hanging out on the sidewalk. Only a couple of other cars in the parking lot, seemed like we made a bad choice. We checked in and went to the room before unloading luggage. The place was under construction and there was debris from that as well as our room number was on a piece of tape on the door, here we go I thought. When we entered the room it was clean, smelled clean, and roomy and updated enough, pleasant surprise. Not sure why they put us next to construction when the place seemed almost deserted, but other than that the staff was friendly and the room was surprisingly decent. Breakfast was slightly below average hotel quality but edible.
Comment from Hotel Management
Jun 6, 2017 by Marcela, Hotel Management
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Very Good lodging near Portland Airport

Posted May 16, 2017
Pros: Convenience to airport, roominess and comfortable bed
Cons: Slightly disappointed that airport shuttle service ended at 1215am, since our delayed incoming flight caused us to just miss shuttle, and need Uber
Very comfortable stay in a clean room; good breakfast
Comment from Hotel Management
May 16, 2017 by Marcela, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Posted May 12, 2017
In town for a conference at another hotel. Wanted a place to stay affordably, yet securely. I was very happy with my room and total experience.
Comment from Hotel Management
May 12, 2017 by Marcela, Hotel Management
Thank you for taking the time to complete our guest review. We appreciate all guest feedback! We hope the next time you are in town, you'll consider staying with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

I stayed in the hotel because of a trade show.

Posted May 8, 2017
Pros: clean!
Cons: new mattresses
Rooms were exceptional clean. Beds could use new mattresses. Breakfast was ok. Location is very convenient but not a safe neighborhood to walk outside.
Comment from Hotel Management
May 8, 2017 by Marcela, Hotel Management
Thank you for taking the time to complete our guest review. We appreciate all guest feedback!
5 out of 5
by Judy

I'd stay again

Posted Apr 23, 2017 on Hotels
Very nice to have a microwave in room. The bed was very comfortable. Very nice complimentary breakfast. Easy access to the freeway for travelers
Comment from Hotel Management
Apr 24, 2017 by Marcela, Hotel Management
Thank you for taking the time to complete our guest review. We appreciate all guest feedback! We will share the information you have provided with our staff members.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel. Close to airport.

Posted Apr 19, 2017
My stay was good. A little noisy with airport noise but great location.
Comment from Hotel Management
Apr 19, 2017 by Marcela, Hotel Management
Thank you for taking the time to give us some feedback. We always appreciate information from our guests on their experience. We hope to see you the next time you are in town!