Exterior
Check availability

Reviews of Comfort Inn & Suites Vancouver Downtown City Center

2.5 out of 5
Comfort Inn & Suites Vancouver Downtown City Center
401 E 13th Street, Vancouver, WA

Reviews

8.0

Very Good

Rating 10 - Excellent. 382 out of 1004 reviews" "
Rating 8 - Good. 379 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 60 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 18, 2024
It was a pleasure Nancy thank you for choosing to stay with us.

6/10 Okay

Jason

Liked: Staff & service, property conditions & facilities
Good continental breakfast with lots of options. Room was right across from the ice machine which made a lot of noise throughout the night. Generally very clean but there were a few issues.
Stayed 2 nights in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 18, 2024
Thank you Jason absolutely can find you a room away from the vending area on your next visit.

10/10 Excellent

Stormy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick stop over in Vancouver!
Stayed 1 night in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 18, 2024
We are happy to be your go to stop in Vancouver. Hope to have you again soon my friend.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the cleanliness. Eating area was very clean and organized. Breakfast was good.
Stayed 1 night in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 14, 2024
Looks like you had a great stay Brian thank you for the compliments.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction noise next door would wake me up very early in the morning during my stay
Stayed 3 nights in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 11, 2024
Happy to say construction is wrapping up next door thank you very much for your patience Jose. We look forward to your next visit.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Would return without questions
Stayed 3 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 5, 2024
It was a pleasure to have you stay with us thank you for the excellent review.

8/10 Good

Mary, Seattle

Stayed 1 night in Mar 2024

8/10 Good

Brooke

Stayed 1 night in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 18, 2024
Thank you for the great review it was a pleasure to have you stay with us.

10/10 Excellent

Nicole

Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 18, 2024
Nichole thank you very much for the perfect review hope to see you again soon.

8/10 Good

Sherer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 5, 2024
Thank you very much for choosing to stay with us.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome property to stay for almost a week. Very clean and great staff!
Stayed 6 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 27, 2024
This is great Dana thank you very much for choosing to stay with us. Hope to see you again soon.

10/10 Excellent

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel in downtown Vancouver. Not luxe, but it’s not pretending to be. It’s clean and comfortable and usually fairly quiet. Staff has always been very friendly. Good budget option over the much more expensive waterfront hotels.
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 27, 2024
Well said Lindsey we have a great team and perfect location here in Downtown Vancouver. Hope to have you stay with us again next time.

10/10 Excellent

CHRIS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. The only issue was that the air conditioning didn’t seem to cool the room down much, but wasn’t a terrible problem.
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 24, 2024
Thank you Chris for complimenting our team it was our pleasure to have you.

8/10 Good

swayne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 17, 2024
It was great to have you Swayne thank you for leaving this great review.

6/10 Okay

claudia

Liked: Staff & service
The interior of the property appears to be not well kept and old.
Stayed 1 night in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 7, 2024
Thank you very much for choosing to stay with us.

10/10 Excellent

Akililu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I wanna book again
Stayed 3 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 7, 2024
It was our pleasure to have you stay with us Akililu. Thank you very much for the great review.

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nice staff, room was clean.
Stayed 3 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Mar 7, 2024
This is great thank you very much Yana. I will share your review with our team this morning.

10/10 Excellent

Karley

Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Mar 24, 2024
Looks like you had a great stay with us Karley. Thank you very much for the perfect review.

2/10 Terrible

JoAnn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Mar 2, 2024
We work hard as a team to exceed guest expectations here. We would like to apologize as it does not appear that we delivered this on your visit.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Black Angus next to Confort Inn
Stayed 4 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 26, 2024
We love them as well Mary thank you very much for the great review.

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing!
Stayed 3 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 26, 2024
It was our pleasure Rebecca thank you very much for choosing to stay with us.

6/10 Okay

George, Lakewood

Traveled with family
Liked: Cleanliness
The shower in 312 was leaking water from the ceiling. It appeared looking at the ceiling drywall that they had a leak previous, and tried to fix it. A slow drip right above the shower head eventually got bigger drips throughout our stay. It was pretty obvious that there was some kinda of leak. BOO!
Stayed 2 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 22, 2024
A0logies for that leaky showerhead George. Repair has been made and we would like to thank yo for your understanding with this.

8/10 Good

Juin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
we have warm welcome from the front desk staff, janitors are hard working and friendly.
Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 16, 2024
This is excellent Juin, I will share this with our team this morning. Thank you very much and have a great day.

10/10 Excellent

Lindall

Liked: Cleanliness, staff & service, property conditions & facilities
for the price it was excellent
Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 16, 2024
We hope to see you again sometime. Thank you very much for the great review.

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Quiet and clean.
Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 6, 2024
I have shared your review with our team here thank you for choosing to stay with us.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 30, 2024
Thank you very much for choosing to stay with us.

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back!
Response from General Manager, Ronnie Nelson on Jan 22, 2024
It was out pleasure thank you Celia.

6/10 Okay

Be

Liked: Staff & service
Would like maid service more than once every 5 days.
Stayed 7 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 22, 2024
I assure you next time we can ensure you get this service. Apologies on any confusion with your DND sign up. It is policy for our team to not enter any room when posted DND is present.

10/10 Excellent

Raunak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 22, 2024
Thank you very much for the great review here.

8/10 Good

Kate

Stayed 2 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Feb 6, 2024
We appreciate your review thank you Kate for choosing to stay with us.

10/10 Excellent

Staci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 16, 2024
Thank you for choosing to stay with us Staci.

8/10 Good

Sun Young

Stayed 2 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 16, 2024
Thank you for the great review hope to see you again soon.

10/10 Excellent

Keith

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very good breakfast. Friendly helpful staff. Conveniently located in downtown Vancouver. We will stay there again
Stayed 1 night in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 16, 2024
Thank you very much Keith I will share your comments with our team here.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very comfortable, the bed was great and the pillows were very nice; no trouble sleeping while I was here. The wifi was good enough for telework and streaming video. The hotel is convenietly located and the Vancouver City Center is great to explore on foot. The complimentary breakfast was nice. I will stay here again if I am in the area.
Stayed 5 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 9, 2024
This is great David sounds like you had a great stay with us. I will share your comments with our team today.

4/10 Poor

Slavena

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything smelled like bleach. I understand it makes it all clrean, but sleeping in bleach smelled bedding is not the best. Breakfast was below what was expected- eggs were disgusting and the sausages looked pathetic. These were the only cooked items. OJ and coffee were also below ok. Being that said, for the proximity to downtown and the price it’s ok. It felt safe and the parking was also always available.
Stayed 2 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 9, 2024
On behalf of the entire team I would like to apologize to you. This is not like us to provide service that is below standard and hope you would allow us another opportunity in the future to earn your trust.

8/10 Good

Nancy

Traveled with group
Liked: Room comfort
Stayed 2 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 9, 2024
We look forward to your next visit thank you for the great feedback Nancy.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Feb 6, 2024
Thank you Ryan for making us your preferred hotel in Vancouver.

6/10 Okay

GREGORY

No one at the desk when I arrived … had to wait 10 minutes to start check in. Very limited TV channels. Otherwise okay … clean and well serviced.
Stayed 4 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 29, 2023
Thank you for the feedback Gregory. We work hard to exceed guest expectations here. I would like to apologize to you as it looks like your stay did not meet this standard. I hope you would allow us another opportunity going forward.

10/10 Excellent

Jonathan

Stayed 2 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 29, 2023
Thank you very much for the great review we hope to see you again soon.

10/10 Excellent

TAMMY, Sunntvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 29, 2023
A perfect review thank you very much for choosing to stay with us.

10/10 Excellent

Leslie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 29, 2023
Looks like you had a great visit with us thank you for the great review.

10/10 Excellent

Angie

Stayed 1 night in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 19, 2023
Looks like you had a great stay thank you for sharing your review.

10/10 Excellent

Have Curves,

Stayed 3 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 19, 2023
Looks like you had a great stay thank you for choosing to stay with us at the Comfort.

10/10 Excellent

Penelope E

Stayed 1 night in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 13, 2023
We are thankful to be your go to spot here in Vancouver. It is always great to see you back.

8/10 Good

Dodd

Stayed 4 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Jan 9, 2024
Thank you very much for the great review Dodd it was our pleasure to have you stay with us.

10/10 Excellent

Kari

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean. Very nice staff. Breakfast normal like other hotels but very clean and nice dining area. Beds and pillows very comfortable
Stayed 1 night in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 13, 2023
I love this review and will be sharing your comments with our team this morning. It was our pleasure to have you stay with us.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 13, 2023
Thank you very much for the perfect score Jennifer.

10/10 Excellent

chad

Stayed 1 night in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 29, 2023
We look forward to your next visit thank you for the excellent review.

8/10 Good

David and Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Dated property, but very clean. Nice location for downtown Vancouver.
Stayed 2 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 13, 2023
It was wonderful to have you thank you for the compliments.

10/10 Excellent

chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price, clean and friendly.
Stayed 1 night in Nov 2023
Response from General Manager, Ronnie Nelson on Dec 6, 2023
Thank you very much Chad we hope to see you again soon.