Exterior

Reviews of Comfort Inn & Suites Vancouver Downtown City Center

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 377 out of 1008 reviews" "
Rating 8 - Good. 385 out of 1008 reviews" "
Rating 6 - Okay. 129 out of 1008 reviews" "
Rating 4 - Poor. 57 out of 1008 reviews" "
Rating 2 - Terrible. 60 out of 1008 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sherer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome property to stay for almost a week. Very clean and great staff!
Stayed 6 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 27, 2024
This is great Dana thank you very much for choosing to stay with us. Hope to see you again soon.

10/10 Excellent

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel in downtown Vancouver. Not luxe, but it’s not pretending to be. It’s clean and comfortable and usually fairly quiet. Staff has always been very friendly. Good budget option over the much more expensive waterfront hotels.
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 27, 2024
Well said Lindsey we have a great team and perfect location here in Downtown Vancouver. Hope to have you stay with us again next time.

10/10 Excellent

CHRIS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. The only issue was that the air conditioning didn’t seem to cool the room down much, but wasn’t a terrible problem.
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 24, 2024
Thank you Chris for complimenting our team it was our pleasure to have you.

8/10 Good

swayne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 17, 2024
It was great to have you Swayne thank you for leaving this great review.

6/10 Okay

claudia

Liked: Staff & service
The interior of the property appears to be not well kept and old.
Stayed 1 night in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 7, 2024
Thank you very much for choosing to stay with us.

10/10 Excellent

Akililu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I wanna book again
Stayed 3 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 7, 2024
It was our pleasure to have you stay with us Akililu. Thank you very much for the great review.

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nice staff, room was clean.
Stayed 3 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Mar 7, 2024
This is great thank you very much Yana. I will share your review with our team this morning.

10/10 Excellent

Karley

Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Mar 24, 2024
Looks like you had a great stay with us Karley. Thank you very much for the perfect review.

2/10 Terrible

JoAnn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Mar 2, 2024
We work hard as a team to exceed guest expectations here. We would like to apologize as it does not appear that we delivered this on your visit.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Black Angus next to Confort Inn
Stayed 4 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 26, 2024
We love them as well Mary thank you very much for the great review.

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing!
Stayed 3 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 26, 2024
It was our pleasure Rebecca thank you very much for choosing to stay with us.

6/10 Okay

George, Lakewood

Traveled with family
Liked: Cleanliness
The shower in 312 was leaking water from the ceiling. It appeared looking at the ceiling drywall that they had a leak previous, and tried to fix it. A slow drip right above the shower head eventually got bigger drips throughout our stay. It was pretty obvious that there was some kinda of leak. BOO!
Stayed 2 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 22, 2024
A0logies for that leaky showerhead George. Repair has been made and we would like to thank yo for your understanding with this.

8/10 Good

Juin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
we have warm welcome from the front desk staff, janitors are hard working and friendly.
Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 16, 2024
This is excellent Juin, I will share this with our team this morning. Thank you very much and have a great day.

10/10 Excellent

Lindall

Liked: Cleanliness, staff & service, property conditions & facilities
for the price it was excellent
Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 16, 2024
We hope to see you again sometime. Thank you very much for the great review.

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Quiet and clean.
Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 6, 2024
I have shared your review with our team here thank you for choosing to stay with us.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 30, 2024
Thank you very much for choosing to stay with us.

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back!
Response from General Manager, Ronnie Nelson on Jan 22, 2024
It was out pleasure thank you Celia.

6/10 Okay

Be

Liked: Staff & service
Would like maid service more than once every 5 days.
Stayed 7 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 22, 2024
I assure you next time we can ensure you get this service. Apologies on any confusion with your DND sign up. It is policy for our team to not enter any room when posted DND is present.

10/10 Excellent

Raunak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 22, 2024
Thank you very much for the great review here.

8/10 Good

Kate

Stayed 2 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Feb 6, 2024
We appreciate your review thank you Kate for choosing to stay with us.

10/10 Excellent

Staci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 16, 2024
Thank you for choosing to stay with us Staci.

10/10 Excellent

Keith

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very good breakfast. Friendly helpful staff. Conveniently located in downtown Vancouver. We will stay there again
Stayed 1 night in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 16, 2024
Thank you very much Keith I will share your comments with our team here.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very comfortable, the bed was great and the pillows were very nice; no trouble sleeping while I was here. The wifi was good enough for telework and streaming video. The hotel is convenietly located and the Vancouver City Center is great to explore on foot. The complimentary breakfast was nice. I will stay here again if I am in the area.
Stayed 5 nights in Jan 2024
Response from General Manager, Ronnie Nelson on Jan 9, 2024
This is great David sounds like you had a great stay with us. I will share your comments with our team today.

6/10 Okay

GREGORY

No one at the desk when I arrived … had to wait 10 minutes to start check in. Very limited TV channels. Otherwise okay … clean and well serviced.
Stayed 4 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 29, 2023
Thank you for the feedback Gregory. We work hard to exceed guest expectations here. I would like to apologize to you as it looks like your stay did not meet this standard. I hope you would allow us another opportunity going forward.

10/10 Excellent

Jonathan

Stayed 2 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 29, 2023
Thank you very much for the great review we hope to see you again soon.

10/10 Excellent

TAMMY, Sunntvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 29, 2023
A perfect review thank you very much for choosing to stay with us.

10/10 Excellent

Leslie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 29, 2023
Looks like you had a great visit with us thank you for the great review.

10/10 Excellent

Angie

Stayed 1 night in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 19, 2023
Looks like you had a great stay thank you for sharing your review.

10/10 Excellent

Have Curves,

Stayed 3 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 19, 2023
Looks like you had a great stay thank you for choosing to stay with us at the Comfort.

10/10 Excellent

Penelope E

Stayed 1 night in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 13, 2023
We are thankful to be your go to spot here in Vancouver. It is always great to see you back.

8/10 Good

Dodd

Stayed 4 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Jan 9, 2024
Thank you very much for the great review Dodd it was our pleasure to have you stay with us.

10/10 Excellent

Kari

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean. Very nice staff. Breakfast normal like other hotels but very clean and nice dining area. Beds and pillows very comfortable
Stayed 1 night in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 13, 2023
I love this review and will be sharing your comments with our team this morning. It was our pleasure to have you stay with us.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 13, 2023
Thank you very much for the perfect score Jennifer.

10/10 Excellent

chad

Stayed 1 night in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 29, 2023
We look forward to your next visit thank you for the excellent review.

8/10 Good

David and Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Dated property, but very clean. Nice location for downtown Vancouver.
Stayed 2 nights in Dec 2023
Response from General Manager, Ronnie Nelson on Dec 13, 2023
It was wonderful to have you thank you for the compliments.

10/10 Excellent

chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price, clean and friendly.
Stayed 1 night in Nov 2023
Response from General Manager, Ronnie Nelson on Dec 6, 2023
Thank you very much Chad we hope to see you again soon.

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the best place to stay in Vancouver!
We're making this the place we want to stay on our trips to the Vancouver area. The room was spotless, the hotel was spotless. Bed was comfortable. The breakfast area was neatly kept and there was a security door in there so only hotel guests can access it. There were baked cookies waiting for us when we checked in and a receipt for our stay under our door on the final day. This is the place you want to stay. The stay was quiet! No one was making loud noise. I give this 5 stars.
Stayed 3 nights in Nov 2023
Response from General Manager, Ronnie Nelson on Dec 6, 2023
It was our pleasure to have you Lillian. Thank you very much for the compliments this means a lot to us and I will share your feedback with our team this morning.

10/10 Excellent

Danielle

Stayed 3 nights in Nov 2023
Response from General Manager, Ronnie Nelson on Dec 6, 2023
Thank you very much for choosing to stay with us.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced in the heart of downtown. Felt safe. Staff were friendly and helpful. Full breakfast bar available.
Stayed 1 night in Nov 2023
Response from General Manager, Ronnie Nelson on Dec 4, 2023
Kerry reviews like this go along way to inspire greatness from our team here. It was a pleasure to have you stay with us have a great day.

8/10 Good

Keith, North Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager, Ronnie Nelson on Dec 4, 2023
Thank you for the great review Keith always a pleasure to have you stay with us.

8/10 Good

Donna

Liked: Property conditions & facilities
—-
Stayed 2 nights in Nov 2023
Response from General Manager, Ronnie Nelson on Nov 29, 2023
Thank you very much Donna for choosing to stay with us.

6/10 Okay

Shilpa

Traveled with family
Liked: Staff & service
Disliked: Amenities
See above
Stayed 2 nights in Nov 2023
Response from General Manager, Ronnie Nelson on Nov 29, 2023
Thank you for for choosing to stay with us.

10/10 Excellent

Jameha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager, Ronnie Nelson on Nov 29, 2023
Looks like you had a great stay thank you Jameha.

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue we had was that our car did not work for the breakfast room, but it was a minor issue
Stayed 2 nights in Nov 2023
Response from General Manager, Ronnie Nelson on Nov 27, 2023
Thank you very much for staying with us Ray. We have that lock repaired my friend.

2/10 Terrible

Rebecca

Traveled with family and small children
Disliked: Staff & service, amenities
I picked this hotel based on pictures and reviews. I didn't get the room I booked. The online pictures don't match the hotel. At 12 am a staff member came to our door and woke my husband and me up to ask if we were smoking in the room. (which we weren't ) The staff member was very rude and no one ever apologized for their actions at check out. It was a very off-putting experience.
Stayed 1 night in Nov 2023
Response from General Manager, Ronnie Nelson on Nov 22, 2023
I have spoken to the team and would like to apologize to you. Unfortunately we did have to remove a guest near you for smoking inside. It was our mistake to bother you as we initially had the wrong room.

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great place to stay and very clean rooms. Staff were very helpful.
Stayed 2 nights in Nov 2023
Response from General Manager, Ronnie Nelson on Nov 22, 2023
I will share your review with the team today. Thank you for the compliments and have a great day.

10/10 Excellent

Paula

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice for weekend away with friends... Breakfast ok
Stayed 2 nights in Nov 2023
Response from General Manager, Ronnie Nelson on Nov 22, 2023
We agree this is the perfect weekend spot to get away. Thank you very much for the excellent review Paula.

4/10 Poor

Kathleen

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction going on and this information was not relayed to me at the time I booked or at check-in. Needless to say, my stay was very noisy. And the construction noise was combined with the noise from the laundry and the mechanical operations of the building. The hotel is old and tired and not well-maintained, and that's being kind. The guest room and breakfast room attendants were the only positive interactions I had. No one else seemed to enjoy what they are paid to do. I highly do NOT recommend this hotel.
Response from General Manager, Ronnie Nelson on Nov 22, 2023
I would like to apologize in regard to the noise issue. We understand how important a quite stay is. Our new showers are almost complete I hope you will allow us another opportunity and come see our new rooms.

8/10 Good

leonardo

Stayed 1 night in Oct 2023
Response from General Manager, Ronnie Nelson on Dec 6, 2023
It was our pleasure thank you for the great review.