Good Location, bad stay
Posted Aug 29, 2016 on Orbitz
Location was great and close to OOB. the room itself was great, very spacious. the hallways were very hot and musty, there i was no ac on. pool was nice. i had a 2 day stay. on my first day, i went down to the free breakfast. food was cold, nothing was filled and everything was missing. i returned to my room to find the hot water was not working and i couldn't shower. i told the front desk and they let me know the plumber was working on it. i asked when we should be expecting it to go back on, they said they hoped for a 1/2 hour. i left the hotel to grab a coffee, drove around for about 1/2 hour or so. while out, i called the front desk again from my cell to see if it was back on. i was informed again that it was not. i let them know of how much of an inconvenience this was. the concierge said this was out of her hands but would let the manager Jay know. later that day, around 1-2 the hot water was back on. i never received any type of call or apology for the issue from Jay. when we checked out, i gave my two key cards to Jay and let him know. He just took the cards, didn't ask about my stay and just said "okay".
i would not recommend this place, it was a horrible experience. i would be most understanding if the hotel management could sympathize with me but instead i was told that they werent expecting this.