Ratings based on 296 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NE China

Great check in!

Posted Feb 6, 2017
Pros: Check in and out.
Cons: Pool and spa under repair. It would have been nice to hot tub a bit.
Location: Portland and Vancouver area. Plenty to do...
Receptionist was a big help. Expedia server was overloaded, but receptionist was able to get to Expedia and get us checked in at $20 less a night. Super service. So pleased...MJC
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
We are very sorry about the pool and spa being doing but we are so glad the front desk staff could be helpful! We really appreciate your feedback and we hope to see you again soon!
5 out of 5
by A verified traveler

Great room at a great price

Posted Nov 15, 2016 on Hotels
Nice clean room.
3 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Hotel was fine overall. The room itself had a somewhat unpleasant smell -- probably because the carpet is getting old and has absorbed too many unpleasant odors over the years. I think it was the carpet because the bathroom and its tiled floor smelled much better.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to complete our online survey! On behalf of the entire staff I would like to apologize for your odor issues during your stay. We are looking into this matter and will have it resolved as soon as possible. Thank you again for your valuable feedback! We look forward to seeing you again so that we can provide you with a better stay. Kind Regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Value!

Posted Oct 27, 2016
Pros: Room clean, staff friendly & courteous, fitness room, pool, frige & micro in room. What more could I ask for at this price?
Cons: There was nothing we did not like about this hotel. It gave us all we needed and the price was very reasonable.
Location: Good location. Right across parking lot of Vancouver Mall. Target & other stores very close also.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to complete our online survey! We really appreciate your feedback and we are thrilled you enjoyed your stay! Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Loved the bath tub spa

Posted Oct 25, 2016
Loved the bath tub spa to relax and warm up in after being out in cold. Rooms spacious and comfortable!. Close to restaurants and shopping.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Thank you so much for you kind words! We are so happy that you enjoyed your room and also the location for our hotel. We hope to see you again soon! Thank you again, your feedback is greatly appreciated!
3 out of 5
by A verified traveler from US

Room was in very bad condition, and very bad smell

Posted Oct 22, 2016
Pros: The staff was good.
Cons: Room conditions
Location: Shopping Mall located near
Nearest shopping mall and the staff was good overall won't stay here again
Comment from Hotel Management
Oct 24, 2016 by General Manager , Hotel Management
On behalf of the entire staff we would like to apologize for failing to exceed your expectations. I have addressed your concerns with my staff and we are taking steps to improve our room condition. We do hope to see you again so that we can provide you with a better experience. Thank you again for providing us with this valuable feedback.
5 out of 5
by A verified traveler

No Surprises - and that is a good thing

Posted Oct 22, 2016 on Hotels
No surprises. Comfort Inn properties are my first pick while traveling because they seem well- run, clean, and a step up from "Travelers hotels" that can be a bit gritty. I find Comfort Inns and Suites hotels have been priced around $20 to $30 higher per night than other hit-or-miss hotel chains, and feel good about paying slightly more per night because of my positive experience.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Thank you so much for your kind words! We are so happy you enjoyed your stay! We appreciate your business and we hope to see you again soon! Kind Regards, General Manager
5 out of 5
by A verified traveler

Clean accommodations, welcoming staff

Posted Oct 17, 2016 on Hotels
Staff went above-and-beyond to serve customers. Will stay here again while in Portland area.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you so much for your kind words! On behalf of the entire staff we are so happy you had a great stay! Thank you again for taking the time to complete our survey! Kind Regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice... convenient. .. clean. .. comfortable

Posted Oct 17, 2016
I only stayed one night but was impressed from arrival to departure. Quick and friendly check in, a clean and comfortable room that overall was quiet (heard some brief talking in the hall right about midnight as I was going to sleep). The breakfast was fully stocked in a large room (I'd suggest a sign in the lobby hallway pointing towards and indicating the breakfast room). Check out was quick and friendly. I would definitely stay here again.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to complete our online survey! We are so happy you enjoyed your stay and we appreciate your kind words! We do apologize for the noise issues and I ensure we will do better next time! Thank you again for your kind words!
3 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey! We hope you stay with us again so that we can provide you with a better stay next time. Thank you again for your feedback! Kind Regards, General Manager