Standard Room, 1 King Bed, Accessible | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Days Inn by Wyndham Airport/Maine Mall

2 out of 5
Days Inn by Wyndham Airport/Maine Mall
461 Maine Mall Rd, South Portland, ME

Reviews

7.8

Good

Rating 10 - Excellent. 284 out of 1000 reviews" "
Rating 8 - Good. 433 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Rob, Iron Mountain, MI

Traveled with family
Liked: Staff & service
They switched us from The Days Inn to this Howard Johnson’s. It was further from the airport, not as nice - despite assurances - was cheaper but we didn’t get a refund. BS.
Stayed 1 night in Aug 2020
Response from Sarah on Aug 10, 2020
Hello Rob, I'm sorry for your experience. Howard Johnson did just get a renovation so I'm sorry you didn't like it.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maine road trip getaway 2020
This was a stop during a road trip - close to all shopping/lots of food/restaurant choices! Be advised - no breakfast/coffee service due COVID-19 but room was sufficient for our stay.
Stayed 1 night in Jul 2020
Response from Sarah on Aug 10, 2020
I'm glad you enjoyed your stay, Mary! Have a wonderful summer!

6/10 Okay

James, Asheville NC

Business traveler
The location was close to my project. There was black mold in shower.
Stayed 2 nights in Jun 2020
Response from Sarah on Aug 1, 2020
Thank you James for your feedback.

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Sarah on Aug 1, 2020
Thank you Karen for your review. Wish we knew why your stay wasn't a 5 star stay.

8/10 Good

Michele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Sarah on Aug 1, 2020
Thank you Michele for your review!

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Sarah on Aug 1, 2020
Thank you Stefan for your wonderful review! Have a wonderful day!

2/10 Terrible

Te, Fulton mo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I find something gross in my room after my first night so i cancelled and changed hotrls.
Stayed 7 nights in Jun 2020
Response from Sarah on Jul 24, 2020
I'm sorry to here about your experience. Please, at any hotel, let us know so we can fix the issue!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Jul 2020
Response from Manager on Jul 19, 2020
Thank you Jose! Glad you enjoyed your stay here! Have a wonderful day. Sincerely, Sarah

6/10 Okay

Emilydarline, Clinton, CT

Traveled with family
Liked: Staff & service
Disliked: Amenities
The beds were so uncomfortable, I didn’t sleep the entire night. You could feel the springs just by laying your hand in the mattress. Also, the continental breakfast was canceled due to covid, but that wasn’t mentioned until after we boomed the hotel, checked in, and woke up the next morning looking for the breakfast room. And that was the whole reason we booked that specific hotel. They didn’t give us any vouchers to eat out, no discounts on the room. Seriously think the world is using covid as an excuse to justify awful customer service.
Stayed 1 night in Jul 2020
Response from Sarah on Jul 17, 2020
Hello Emily, I understand the frustration about the breakfast buffet being closed at this uncertian time. The world we knew is a very different place now. This is why we email every individual guest via Expedia.com to educate our guests and why we have a large sign at the check in desk explaining there is no pool or breakfast services at this time. I do appologize that this message was not verbally conveyed to you. Thank you for your letting us know about your experience. Sincerely, Sarah

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Sarah on Jul 17, 2020
Hello Steve! Thank you for your thoughts and feedback on your stay here at our hotel! Hope you will visit again. Have a wonderful day!

2/10 Terrible

Verified traveler

Disliked: Amenities
Stayed 2 nights in Jul 2020
Response from Sarah on Jul 12, 2020
I'm sorry you feel this way, wish we knew why!

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2020
Response from Sarah on Jul 12, 2020
I'm sorry you had a bad experience, wish we knew why.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again here.
Bedbugs.
Stayed 1 night in Jun 2020
Response from Sarah on Jul 5, 2020
Hi there, Hope you are writing a review for the correct hotel. We had no reports of such activity and we have bed bug sniffing dogs come by every two weeks to check our rooms. Please give us a call if you feel this was the correct hotel you stayed at. I'm sorry for your experience no matter where you have stayed. Thank you.

10/10 Excellent

Rae, Diego, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel love the outside which is yellow my favorite color. Very clean, friendly staff, nice location. Would definitely recommend and stay again!
Stayed 1 night in Jul 2020
Response from Sarah on Jul 5, 2020
Hello Rea! Thank you for your feedback! Glad you enjoyed your stay! Staff here likes where they work and I'm glad it shows! Have a wonderful day!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
e would stay again
Room was clean and comfortable overall. Just wish it had been arranged a bit differently to be more comfortable. The rate was decent, but pool, breakfast and other amenities were closed due to COVID so I wish it had been discounted to account for things being closed. Desk staff was very friendly and check in was easy.
Stayed 1 night in Jul 2020
Response from Sarah on Jul 5, 2020
Hello Jennifer! Glad you enjoyed your stay here with us! I'm sorry we have to have certain amenities closed at this time of the summer. Please know our rooms are heavily discounted right now. Last year rooms were seling close to $200 a night. Curently our room rates are under $100 a night! Thank you for your feedback! Have a great day!

6/10 Okay

Tara

Stayed 1 night in Jun 2020
Response from Sarah on Jul 2, 2020
Thank you for taking the time to review our hotel! Have a great day Tara!

10/10 Excellent

Kelll, Portland maine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing went wrong.. everything was easy to find. And very clean
Stayed 1 night in Jun 2020
Response from Sarah on Jun 23, 2020
Thank you for your feedback Kelll!

10/10 Excellent

Join, Overland Park, KS

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was perfect and the staff was excellent
Stayed 1 night in Jun 2020
Response from Sarah on Jun 23, 2020
Thank you very much! My staff and I love to hear that.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was nice. Apparently I have to add more characters
Stayed 1 night in Jun 2020
Response from Sarah on Jun 23, 2020
haha, Yes the servey makes you write a lot more! Glad you enjoyed yout stay here with us!

6/10 Okay

Nancy, Portland Maine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in gal is so nice and very helpful My ‘neighbors‘ woke me at 11 arguing it’s after 1 now and think they’ve finally stopped Whenever I’ve thought of complaining they stop, Then start up minutes later
Stayed 1 night in Jun 2020
Response from Sarah on Jun 14, 2020
Please call the desk!! We want to take care of the issue for you! I am sorry you had that experience. I'm glad you have a great check in however! It was either myself or Alysha that checked you in! Have a great day! Sincerely, Sarah

4/10 Poor

Shawn

Stayed 2 nights in Jun 2020
Response from Sarah on Jun 23, 2020
Thank you for your personalized freedome!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Sarah on Apr 26, 2020
Glad you enjoyed your stay! Thank you for your wonderful review! Have a great day!

8/10 Good

Dale

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Sarah on Apr 10, 2020
Hello Dale! Thank you for taking the time to leave a great review! Thank yoy for the feedback! Glad you enjoyed your stay!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Sarah on Apr 10, 2020
Hello Kevin! Thank you for the great review! Glad you enjoyed your stay here with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Sarah on Apr 1, 2020
Thank you for your Great Review! Have a great day and please stay safe!

8/10 Good

Verified traveler

Stayed 4 nights in Mar 2020
Response from Sarah on Apr 1, 2020
Thank you for your feedback from your trip! Stay Safe Please.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Sarah on Mar 23, 2020
Thank you for taking the time to leave a great review of our property! Have a great day and be safe!

6/10 Okay

Robert

Stayed 1 night in Mar 2020

4/10 Poor

Brandy

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing to like people were too loud and I couldn’t sleep all night because of that
Stayed 1 night in Mar 2020
Response from Sarah on Mar 21, 2020
I'm sorry to hear that Brandy, please informt he front desk so we can help with the situation. Thank you for your feedback.

6/10 Okay

Cindy

Liked: Room comfort
Disliked: Staff & service
Mildly disappointed
While we understand that this was beyond anyone’s control... we feel that there should be a bit of compensation for the hotel not having the amenities we were looking for when we booked. (Pool closed and no breakfast offered)
Stayed 1 night in Mar 2020
Response from Sarah on Mar 16, 2020
We are extreamly sorry for any inconvenience, Cindy. We are trying to keep everyone safe and with that being said we are offering a free cancelation at check in. This hotel receives a lot of traffic and we want to keep all guests and employees as safe as possible while the threat of COVID-19 is here.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there for the night. No breakfast served and I would have expected a reduction in rate.
Stayed 1 night in Mar 2020
Response from Sarah on Mar 21, 2020
Hello, yes we did have to close our breakfast due to the COVID-19 virus. All guests are told at check in that breakfast is closed For this reason all guests are offered a complimentary cancellation if the guest so chooses. All guests are well informed of this at check in!

4/10 Poor

Eva

Traveled with family
Liked: Staff & service
It was close to all the things that interested me. Shopping and restaurant's.
Stayed 3 nights in Mar 2020
Response from Sarah on Mar 14, 2020
Hello Eva! Thank you for staying with us! Have a great day!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020
Response from Sarah on Mar 14, 2020
Thank you for your review!

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Sarah on Mar 14, 2020
Thank you Richard! We appreciate you taking the time to review our property! Have a great day!

6/10 Okay

Paul, Chicago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient with a great breakfast and friendly staff. Pool was cloudy and a thumping vehicle at the neighboring Chili’s awoke me 11pm.
Stayed 1 night in Mar 2020
Response from Sarah on Mar 14, 2020
Hello Paul, Thank you for your feedback. Have a nice day!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness
It was an old hotel but it was clean. Staff was friendly.
Stayed 2 nights in Mar 2020
Response from Sarah on Mar 14, 2020
Thank you for your review and feedback of our property!

8/10 Good

Ashley, Sabattus, ME

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, really convenient to the airport, which was our purpose for staying. Beds were comfortable, room was clean, great rate. Would stay again!
Stayed 1 night in Mar 2020
Response from Sarah on Mar 14, 2020
Thank you Ashley! So glad you had a clean and comfotable stay with us! See you soon!

10/10 Excellent

David, Caribou

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is near the airport , mall and medical facilities.
Stayed 1 night in Mar 2020
Response from Sarah on Mar 14, 2020
Hello David! Thank you for taking the time to review our property! So glad you enjoyed your stay! Thank you for your personal feedback!

8/10 Good

Athena

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020
Response from Sarah on Mar 14, 2020
Thank you for your review!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a clean place. Unfortunately could hear construction outside in AM on interstate. Also charge for parking that is NOT mentioned anywhere....Breakfast bar was okay, nothing too special (plastic eggs, cereal, fruit, biscuits/gravy, yogurt). Was also disappointed that coffee was downstairs and not near rest of breakfast items (but also available during the day). The hot water I got was also colored light brown and had coffee beans in it..
Stayed 1 night in Mar 2020
Response from Sarah on Mar 14, 2020
Hello there! I am sorry to hear about your experience. Coffee is offered all day long in the lobby, however in the breakfast room it is offered only during breakfast hours. In response to the parking, guestsare only charged for parking if they participate in park and fly. Otherwise, if they are not participating in park and fly parking is complimentary while checked into the hotel. Hope this answers some questions for you! We are glad to hear you had a great trip overall!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and easy access to highway .
Stayed 2 nights in Mar 2020
Response from Sarah on Mar 14, 2020
Thank you for your review and feedback!

10/10 Excellent

Elizabeth M.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stay
It’s a great place to spend the night (or any night) before our flight. Great breakfast options.
Stayed 1 night in Feb 2020
Response from Sarah on Mar 21, 2020
Thank you, Elizabeth! So glad you enjoyed your stay here with us!

10/10 Excellent

KarenH, Franklin, ME

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very dog friendly. It is close to several great quick eats, close to the Maine Mall, close to the airport, and has easy access to I95 and I295.
Stayed 2 nights in Feb 2020
Response from Sarah on Mar 21, 2020
Hello Karen! Thank you for staying with us! We apreciate the review and feedback you have giving us! Have a wonderful day!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. We were given a different room on our arrival because the one we had was right next to the service desk, which was kind of her. The breakfast was good, room clean, and housekeeping nice. But the head housekeeper was kind of rude because she thought we were supposed to be gone and told me I had to fix it, and the refrigerator frozen all our food, even after I turned it down.
Stayed 2 nights in Feb 2020
Response from Sarah on Mar 2, 2020
Hello! I remember checking you in! I am so glad you enjoyed your stay. Sorry about the refrigerator and the confustion on our end anout your checkout date. Thank you for taking the time to leave a review! Hope to see you both in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2020
Response from Sarah on Mar 2, 2020
Thank you for your review!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sarah on Mar 2, 2020
Thank you for your review! Glad you enjoyed your stay.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price. They have renewed their rooms thus making them more appealing. Please with our stay.
Stayed 1 night in Feb 2020
Response from Sarah on Mar 2, 2020
Hello, So glad you enjoyed your stay with us! Have a wonderful day!

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from Sarah on Feb 27, 2020
Thank you for your review!

6/10 Okay

Anon, Lewiston, ME

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was clean and reasonably furnished. The bathroom was another matter. There was blood on the toilet lid, and the ceiling tiles were covered in old dust and hair. The reception and breakfast areas were nice except the hallway carpet had several large stains that looked like bodily fluids.
Stayed 1 night in Feb 2020
Response from Sarah on Feb 27, 2020
Hello Anon. I'm sorry you were unhappy. We will work hard to fix these issues. THank you for letting us know!

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from Sarah on Feb 27, 2020
Thank you for your review!