Ratings based on 1,808 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Nice location. Good restaurants in and nearby. Parking garage next door to the hotel.
Comment from Hotel Management
May 30, 2017 by TerryG.DbleTreeGM, Hotel Management
Thank you for your recent stay and review. We are so glad you enjoyed the location of the property and hope to have the opportunity to serve you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel on the East part of downtown Portland

Posted May 8, 2017
Check-in was simple and fast. They had secured parking which was a big plus. The room was clean and quiet. Staff was friendly and helpful. It was close to Light Rail. I would come back.
Comment from Hotel Management
May 8, 2017 by TerryG.DblTreeGM, Hotel Management
Bruce, Thank you for your recent stay and 5 star rating. I am so glad to read you had an enjoyable experience with us and do look forward to having you stay with us again soon. Yours in service
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 1, 2017
Close to convention center, light rail and cafes.
Comment from Hotel Management
May 3, 2017 by TerryG.DbleTreeGM, Hotel Management
Thank you for your recent stay and review. We appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from O

Great Stay

Posted Apr 29, 2017
Great room service, comfortable and quite stay. I came for the Nba playoff game , only a 10min walk to the moda center. Overall great experience.
Comment from Hotel Management
May 1, 2017 by TerryGDBLTGM, Hotel Management
Thank you for your recent stay and review George. I am so glad to read you enjoyed your experience and the proximity of the hotel to the arena. We hope to have you stay with us again.
2 out of 5
by A verified traveler from Portland

Poor Management

Posted Apr 26, 2017
Pros: Close to trams.
Cons: Management
Location: Trams nearby for easy access to all parts of city.
Housekeeping failed to clean room after early morning request to wait a little bit until I was ready to leave the room. Six hours later room still not cleaned after housekeeper agreed tgo return later. Lobby mens room toilet not functioning. Had to advise front desk of issue. Apparently do not check rest rooms periodically for cleanliness and function.
Comment from Hotel Management
Apr 28, 2017 by TerryGDBLTREEGM, Hotel Management
Charles, Thank you for your business and reviews. I again am so for your experience. Our goal is that every guest have a wonderful stay with us and I am sorry that was not the case for you. Your feedback is important to us and should your travel bring you back our way, we would welcome the opportunity to show you we can do a better job. Apologies again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Decent, downtown hotel

Posted Apr 25, 2017
Pros: Close to everything
Cons: Parking prices should be included in stay
Location: Moda Center within walking distance for NBA games, plenty of food and bars around
Nice hotel within walking distance to a lot of different activities and food. A park and mall are next door. Room was pretty small for the price, parking expensive, but overall everything was good.
Comment from Hotel Management
Apr 28, 2017 by TerryGDBLETREEGM, Hotel Management
Thank you for your business and review! On behalf of our entire staff we appreciate the opportunity to have had you as our guest and are so glad you enjoyed the location of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver B.C.

Nice hotel, Great location

Posted Apr 25, 2017
This was our second stay at this location and it did not disappoint. Upon check-in, we received their famous cookies and were given an upgrade when I showed them my loyalty card. We received a room with a great view of the city and was treated as VIPs. Check in and check out was quick and courteous. We always love this location, its close to all the great restaurants and attractions. Would stay again in the future.
Comment from Hotel Management
May 3, 2017 by TerryG.DbleTreeGM, Hotel Management
Ann, Thank you so much for your business and loyalty to our hotel. I am delighted to read you had another great experience. On behalf of our entire team, we appreciate your business and look forward to your third stay!
2 out of 5
by A verified traveler from Bainbridge Island, WA

Worn and overpriced

Posted Apr 10, 2017
Pros: Pleasant front desk. Good breakfast.
Cons: Update!
I have stayed in this hotel a number of times and have been in the tower rooms. This time the only rooms left were in the older lower section. The room was tired looking with old oak trim and doors, moldy tile and ugly carpet. It seemed clean but given the decor, it just felt grungy. For $180 a night and then $25 for parking, I would expect much more and have actually stayed in hotels in the area and in downtown Portland that were far superior. Disappointed!
Comment from Hotel Management
Apr 13, 2017 by DoubleTreePDX, Hotel Management
Thank you for your recent stay and comments. We are so sorry to read you were disappointed. We take all comments very seriously and will work to improve based on your feedback. Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice and clean.

Posted Apr 1, 2017
I doubt if I stay there again though - the parking is a killer $35/night
Comment from Hotel Management
Apr 13, 2017 by DoubleTreePDX, Hotel Management
Thank you for your recent stay and comments Leon. We appreciate the opportunity to have served you and do hope when you will consider us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall experience was great.

Posted Mar 27, 2017
Pros: Location...close to Light Rail, Moda Center and Downtown.
You need to upgrade your TV's to at least 40"...it's 2017. Also improve your snack selections in your gift shop.
Comment from Hotel Management
Apr 13, 2017 by DoubleTreePDX, Hotel Management
Thank you for your recent stay and feedback. We are glad you enjoyed our location. Also thank you for the feedback about the Televisions. As our current units need to be replaced, we are switching to larger screens. Thank you again.