Front of property

Reviews of Eastside Lodge

2 out of 5
Eastside Lodge
949 E Burnside St, Portland, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 444 out of 1004 reviews" "
Rating 8 - Good. 384 out of 1004 reviews" "
Rating 6 - Okay. 115 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was a 15 min walk from the Oregon Convention center. The people working here are very friendly and helpful. Everything was in good condition, and comfortable.
Stayed 4 nights in Mar 2024
Response from Guest Relations on Mar 25, 2024
Dear Guest,Thank you so much for staying with us and for taking the time to leave such a kind review! We’re delighted to hear that you found our location convenient, our staff friendly and helpful, and your accommodations comfortable. We hope to welcome you back again soon!Regards

8/10 Good

Megan

Liked: Cleanliness
The keys were the worst had to get them redone at front 6 times.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 25, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the keys during your stay. This is certainly not the level of service we strive to provide. Please rest assured that we have addressed this issue with our front desk team to ensure it is rectified and does not occur again in the future. We appreciate your patience and understanding.Warm regards.

8/10 Good

Amy, Golden

Traveled with partner
Liked: Cleanliness, staff & service
Inexpensive, very clean, and convenient
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 19, 2024
Dear Guest,Thank you for your recent stay with us and for sharing your feedback. We're thrilled to hear that you found our accommodations to be inexpensive, very clean, and convenient.Maintaining a high standard of cleanliness and offering convenience to our guests are top priorities for us, and we're pleased that we could meet your expectations in these areas.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards.

10/10 Excellent

suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy but clean, well kept and super easy access to everywhere you want to go
Stayed 4 nights in Mar 2024
Response from Guest Relations on Mar 11, 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that you appreciated our clean and well-kept accommodations, as well as our convenient location.At our establishment, we prioritize providing a comfortable and accessible experience for our guests, and we're pleased to know that we met your expectations in this regard.Your feedback is invaluable to us, and we look forward to welcoming you back for another hassle-free stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Regards,

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, funny, and warm. We had plenty of privacy and having easily accessible parking was very convenient. The "queen" sized bed was fantastic, I almost wondered if it was a king. I was very pleasantly surprised. It was also fantastic to have a microwave and decently sized refrigerator in the hotel room without even asking. Also, the staff offered and allowed us to have late checkout until 12:30pm, without charge. We were treated wonderfully. We had fantastic stay and would definitely come back again. One side note, out shower was a little bit leaky and so we had to ask for some extra floor towels to manage the situation. But the staff was incredibly accommodating. Thank you so much for a great stay!
Stayed 4 nights in Feb 2024
Response from Guest Relations on Mar 5, 2024
Dear Guest,Thank you for taking the time to share your wonderful feedback with us. We're thrilled to hear that you had such a fantastic stay and that our staff exceeded your expectations in providing friendly and warm service. It's always our goal to ensure our guests feel welcomed and well taken care of.We're delighted that you found our amenities, including the queen-sized bed, microwave, and refrigerator, to be convenient and of high quality. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad we could meet your needs effortlessly.We sincerely appreciate your understanding regarding the minor inconvenience with the leaky shower. Your feedback is invaluable to us, and we will address this promptly to ensure it doesn't detract from the experience of our future guests. We're pleased to hear that our staff was able to assist you promptly with extra floor towels to manage the situation.Thank you once again for choosing to stay with us, and for your kind words. We look forward to the opportunity to welcome you back for another fantastic stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us directly.Regards

8/10 Good

Jacqueline

Liked: Staff & service
Disliked: Cleanliness
Awsome
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 28, 2024
Dear Guest,We're thrilled to hear that you had an awesome experience! Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels until we see you again!Regards,

6/10 Okay

Holly

Traveled with family and small children
There was a syringe, without a needle, found under one of the beds. Scared our granddaughter. Loud cars on both sides of the motel. Neighbor in the next room was stomping. Power went out in half of the room. Very inconvenient. Reported it to the office staff.
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 26, 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay with us. Your comfort and safety are of utmost importance to us, and we regret that we fell short of meeting your expectations.We take incidents like the discovery of a syringe, even without a needle, very seriously and have implemented additional measures to ensure our rooms are thoroughly inspected before guest arrival. We understand how alarming this must have been for your granddaughter, and we deeply regret any distress caused.Additionally, we apologize for the noise disturbances from neighboring guests and vehicles, as well as the inconvenience caused by the power outage. We are actively working to address these issues and minimize their occurrence in the future.Thank you for bringing these concerns to our attention. We hope you will consider giving us another opportunity to provide you with the excellent experience you deserve.Sincerely

4/10 Poor

Rod

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
4 separate times I couldn’t access my room because the card or door’s card reader was faulty. Might as well have not had a key at all, needed help from staff every time this happened and each time they reprogrammed my card yet issue remained. Nothing was done about it. Towels were stained and roomed was musty and smelled. Hope this was my room only but it was absolutely not worth the money paid and partially spoiled my stay in Portland. Will never return.
Stayed 3 nights in Feb 2024
Response from Guest Relations on Feb 25, 2024
Dear Rod,We sincerely apologize for the inconvenience you experienced during your recent stay with us. It is disappointing to hear that you encountered difficulties accessing your room due to faulty card readers and that our attempts to resolve the issue were unsuccessful. Your feedback regarding the stained towels and musty odor in the room is also concerning, and we regret that we fell short of meeting your expectations in this regard.Please know that we take your comments seriously and have addressed these issues with our maintenance and housekeeping teams to ensure that they are rectified promptly. We understand how important a seamless and comfortable stay is for our guests, and we regret that we were unable to provide that for you.We truly value your feedback as it helps us identify areas for improvement, and we hope that you will give us another opportunity to exceed your expectations should your travels bring you back to Portland.Warm Regards.

10/10 Excellent

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 15, 2024
Dear Guest,Thank you so much for your glowing review! We're delighted to hear that you had an excellent stay with us and that our accommodations and service exceeded your expectations. It means a lot to us that you would recommend our hotel to others. We look forward to welcoming you back for another outstanding experience in the future.Regards

8/10 Good

Briana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for clean room
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 13, 2024
Dear Guest,Thank you for your feedback! We're glad you found our room to be clean and our pricing reasonable. Providing excellent value for our guests is always our priority. We look forward to welcoming you back for another comfortable stay in the future. If you have any further suggestions or feedback, feel free to let us know. We're here to ensure your next experience with us is just as enjoyable.Regards,

10/10 Excellent

Carsen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best bang for your buck. It isn’t luxury but it gets the job done and is super close to a bunch of venues - and you can’t beat the price!
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 6, 2024
Dear Guest,Thank you for sharing your experience with us! We're thrilled to hear that you found our motel to be the best bang for your buck and that our convenient location near various venues met your needs perfectly. Providing affordable accommodations in a prime location is what we strive for, and we're delighted that you found value in your stay with us.While we may not offer luxury amenities, we're glad to hear that we were able to provide everything you needed for a comfortable stay at a great price. Your satisfaction is our top priority, and we're grateful for your positive feedback.We appreciate your kind words and hope to have the opportunity to welcome you back in the future. If there's anything we can do to enhance your experience during your next visit, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 16, 2024
Dear Guest,Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a fantastic experience with us. Our team works hard to provide exceptional service, and we're delighted that it didn't go unnoticed.We appreciate your kind words and look forward to welcoming you back in the future. If there's anything specific you loved about your stay, we'd love to hear more.Safe travels!Best regards,

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was so accommodating
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 15, 2024
Dear Guest,Thank you for sharing your positive experience with us! We are thrilled to hear that everyone on our team was accommodating during your stay. Providing excellent service is our top priority, and your feedback is truly rewarding.Our team works hard to ensure that our guests feel comfortable and well taken care of. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know.We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,

10/10 Excellent

Rebecca

Stayed 2 nights in Jan 2024
Response from Guest Relations on Feb 6, 2024
Dear Guest,Thank you for awarding us a perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and accommodations is our top priority, and we're delighted that we were able to meet your expectations.Your positive feedback means a lot to us, and it serves as motivation for our team to continue delivering outstanding experiences to all our guests. We're grateful for your support and for choosing to stay with us.We look forward to welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations on Jan 12, 2024
Dear Guest,Thank you for the rating! We appreciate your feedback. If there's anything specific you enjoyed or any areas where we can improve to earn that extra point, please feel free to share your thoughts. Your feedback is valuable to us.Regards,

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations on Jan 12, 2024
Dear Guest,Thank you so much for the outstanding 5 out of 5 rating! We're thrilled to know that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to hosting you again in the future!Best regards,

10/10 Excellent

Karen, Ouagadougou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just passing through, but a very nice place for a night. Quiet, clean and comfortable. Fridge and microwave in the room.
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 8, 2024
Dear Guest,That's wonderful to hear! We're thrilled that you found our place comfortable during your stay. Our team takes pride in providing a peaceful and clean environment for our guests. Having a fridge and microwave in the room aims to make your stay as convenient as possible. If your travels ever bring you back this way, we'd love to have you stay with us again! Safe travels!Regards,

10/10 Excellent

Irene

Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 31, 2023
Dear Guest,That's fantastic to hear! We're thrilled that you had such a wonderful experience during your stay. If there's anything specific that stood out and made your visit exceptional, we'd love to hear about it. Your feedback helps us ensure that every guest has a fantastic time with us. Thank you for choosing to stay at our hotel!Regards,

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here as it is my favourite area of the city.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Dec 27, 2023
Dear Guest,Thank you for your loyalty and kind words! We're thrilled to be your go-to spot in this wonderful area of the city. Looking forward to hosting you again soon!Regards,

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities
I thought that the clerk behind the counter was really great, and I actually recognized him from another one of your properties that he used to work at over off of 82nd. That being said, I do believe that if you have worthy customers that continue to return that may be waiving the hundred dollar cash deposit would be a good thing as a thank you for continued patronage and building trust. I’ve stayed at your hotel, five or six different times even though I’m local. The beds are comfortable, and it’s a very convenient location. That is what I would like to see and it’s minimal effort on your part but would go a long way in reattracting and thanking regular customers.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 26, 2023
Dear Guest,Thank you for sharing your experience and thoughts on your recent stay! We're thrilled to hear that you found our clerk exceptional and that you've been a loyal guest across our properties. Your feedback about the cash deposit and recognizing returning customers is incredibly valuable to us. We deeply appreciate your continued patronage and your suggestion about waiving the deposit as a token of appreciation for our regular guests. Your comfort and loyalty mean a lot to us, and we'll certainly take your suggestion into consideration for improving our services. We're glad you find our location convenient and our beds comfortable. We hope to welcome you back again soon and provide an even better experience for your future stays! If there's anything else we can do to enhance your visits, please don't hesitate to let us know. Thank you for choosing to stay with us!Regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 24, 2023
Dear Guest,We're glad you appreciated our location! Being in a convenient spot is something we value, and we're thrilled it added to your experience. Thank you for sharing, and we hope to welcome you back soon for more great moments in our wonderful location!Regards,

10/10 Excellent

T J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and tidy. The price was very reasonable.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 24, 2023
Dear Guest,We're delighted to know that you found our room clean and tidy to your liking. Keeping a comfortable and spotless environment is a top priority for us. And we're pleased that our pricing met your expectations. Your satisfaction means the world to us, and we hope to have the pleasure of hosting you again soon!Regards

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here 3 times now - dependably quiet, clean, affordable, and all-around awesome - especially for how affordable it is. Highly recommend!
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 24, 2023
Dear Guest,That's fantastic to hear! We're thrilled to have been your choice for multiple stays, and it means a lot that you find our place consistently quiet, clean, and affordable. Thank you for recommending us—it's guests like you who make what we do so rewarding. We look forward to welcoming you back for your fourth stay!Regards

10/10 Excellent

Cayce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean!
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 17, 2023
Dear Guest,Thank you for your stellar review and for highlighting the cleanliness of our rooms! We take great pride in maintaining a pristine environment for our guests, and it's fantastic to hear that our efforts were noticed and appreciated.Your satisfaction is our top priority, and we're delighted that you enjoyed a clean and comfortable stay with us. Should your travels bring you back this way, we'd love to host you again and continue exceeding your expectations.Warm regards,

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 17, 2023
Dear Guest,Thank you so much for taking the time to leave us a wonderful 5-star review! We're thrilled to hear that you had a fantastic experience during your stay. Our team works hard to ensure every guest feels comfortable and welcomed, and it means the world to us to know that we hit the mark.We hope to have the pleasure of hosting you again soon. If there's anything more, we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,

8/10 Good

joseph

Stayed 3 nights in Dec 2023
Response from Guest Relations on Jan 4, 2024
Dear Guest,Thank you for choosing Eastside Lodge and for taking the time to leave us a review! We're delighted that you had an enjoyable experience overall.Your feedback is incredibly valuable to us, and we're thrilled to hear that you had a positive stay. We hope to have the pleasure of welcoming you back on your next visit!Warm regards,

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room and bathroom, keycard entry, super-friendly staff. Room was a bit musty at first but nothing a few minutes with open windows couldn’t fix.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 12, 2023
Dear Guest,Thank you for your review and for highlighting our spacious and clean rooms, keycard entry system, and our friendly staff. We're thrilled you enjoyed these aspects of your stay. We appreciate your understanding regarding the initial mustiness, and we're grateful you found the simple solution of opening the windows helpful. Your feedback is valuable, and we'll make sure to address this to ensure a more pleasant experience for our future guests. We hope to welcome you back for an even more enjoyable stay in the future!Regards,

10/10 Excellent

Charlotte

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relations on Feb 9, 2024
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is our top priority, and we're delighted that we hit the mark with you. Your perfect rating means the world to us, and we can't wait to welcome you back for another wonderful stay in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We appreciate your support and look forward to hosting you again soon!Regards,

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very short walk to Bossanova Ballroom, the convention center and downtown!
Response from Guest Relations on Feb 13, 2024
Dear Guest,We're delighted to hear that our convenient location suited your needs perfectly! Being within a short walking distance to Bossanova Ballroom, the convention center, and downtown makes exploring the area easy and enjoyable. We hope you had a fantastic time at the event or exploring the city. Should your travels bring you back to the area, we'd love to host you again for another seamless stay. Thank you for choosing us!Regards,

6/10 Okay

Tucker, Eugene

Liked: Cleanliness, staff & service
Comfortable place you can get very well priced rooms great place to stay if you want to get around by foot
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 6, 2023
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you found our accommodations comfortable and well-priced. Our convenient location indeed makes exploring on foot a breeze! We're delighted you had such a positive experience, and we hope to welcome you back for another fantastic stay soon.Regards,

2/10 Terrible

Samaneh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super old
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 30, 2023
Dear Guest,I'm genuinely sorry to learn that your experience was disappointing. Your satisfaction is incredibly important to us, and we regret that we fell short of your expectations. Thank you for sharing your feedback; it helps us enhance our services for future guests.Regards,

10/10 Excellent

Michael, Boise

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations on Nov 24, 2023
Dear Guest,That's fantastic to hear! We greatly appreciate your perfect rating. If there's anything specific that stood out to you during your stay or any highlights you'd like to share, we'd love to hear about it. Your feedback means a lot to us, and we hope to welcome you back soon for another wonderful experience!Regards,

10/10 Excellent

Brett

Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 24, 2023
Dear Guest,Thank you so much for the perfect score! We're thrilled to know you had such a great experience. If there's anything you particularly enjoyed during your stay or if there's anything we can improve upon for your next visit, please let us know. Your feedback is invaluable, and we can't wait to have you back again soon!Regards,

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Safe area with plenty of coffee shops nearby.
Stayed 2 nights in Nov 2023
Response from Guest Relations on Nov 14, 2023
Dear Guest,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience during your stay with us and that you found our location to be safe and convenient with plenty of coffee shops nearby.It's wonderful to know that you enjoyed your time here, and we hope to have the pleasure of hosting you again in the future. If you have any more recommendations or if there's anything specific you loved about your stay, please don't hesitate to share.Warm regards,

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times over the years. Even way back with the old owners. Its an older hotel so nothing fancy. But the staff is always amazing, decently priced, and location is great. You just walk over the bridge and there is the water front and voodoo doughnuts!! Plus free parking!!
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 13, 2023
Dear Guest,Thank you so much for being a loyal guest and for taking the time to share your wonderful feedback! We truly appreciate your continued support throughout the years.We're delighted to hear that you've enjoyed your stays with us, even dating back to the old ownership days. While we may not be the fanciest hotel in town, we take pride in providing comfortable accommodations and excellent service to our valued guests.Our staff will be thrilled to read your kind words about their service. They work hard to ensure that every guest has a memorable experience, and your appreciation means the world to them.We're glad you find our prices reasonable and our location convenient. Being just a stone's throw away from the waterfront and Voodoo Doughnuts certainly has its perks! We hope you had a chance to savor some of those delicious doughnuts.And yes, free parking is a bonus, isn't it? We know how important it is to have a hassle-free parking experience, and we're pleased to offer that convenience to our guests.We can't thank you enough for your loyalty, and we look forward to hosting you again in the future. If there's anything specific, you'd like to see or experience during your next stay, please don't hesitate to let us know.Safe travels and see you soon!Warm regards,

10/10 Excellent

Himal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Guest Relations on Nov 13, 2023
Dear Guest,Thank you for your fantastic 5 out of 5 rating! We're thrilled to hear that you had such a great experience during your stay with us.Your positive feedback means a lot to us, and it serves as a motivating reminder of our commitment to providing excellent service and accommodations. If there's anything specific that stood out to you or any suggestions you'd like to share, please feel free to let us know. We're always eager to enhance our guests' experiences even further.We hope to have the pleasure of hosting you again in the near future. Until then, safe travels and thank you for choosing Eastside Lodge.Warm regards,

8/10 Good

Casey

Stayed 3 nights in Nov 2023
Response from Guest Relations on Nov 30, 2023
Dear Guest,Thank you very much for taking the time to share your feedback with us! We're delighted to hear that you had an enjoyable experience during your stay.Your 4 out of 5 rating means a lot to us, and we're thrilled that you found your time here positive. We're continuously striving to enhance our services, so your comments are invaluable to us.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for an even more exceptional stay in the future.Warm regards,

10/10 Excellent

Dennis

Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 30, 2023
Dear Guest,That's fantastic to hear! Thank you so much for the outstanding rating! We're thrilled that you had a 5-star experience during your stay. We strive to provide top-notch service and amenities, and it's incredibly rewarding to know that we hit the mark. We look forward to hosting you again soon for another wonderful experience!Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 4 nights in Oct 2023
Response from Guest Relations on Nov 8, 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us. If you have any specific highlights or recommendations from your experience, please feel free to share them. We look forward to welcoming you back in the future. Safe travels!Regards,

6/10 Okay

James

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Guest Relations on Nov 1, 2023
Dear Guest,Thank you for your rating of 3 out of 5. We value your feedback, and we're always looking for ways to improve. If you have any specific comments or suggestions regarding your experience, please feel free to share them with us. Your input is important in helping us make necessary improvements to enhance our services and meet your expectations better. We hope to have the opportunity to provide you with an even better experience in the future.Regards,

8/10 Good

David, Sidney

Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 1, 2023
Dear Guest,Thank you for taking the time to rate your recent stay at Eastside Lodge with 4 out of 5. We appreciate your feedback, and it helps us understand where we can improve to make our guests' experiences even better.We're glad to hear that your stay was generally positive, but we also recognize that there may have been areas where we could have done better. If you have any specific comments or suggestions on how we can enhance your experience in the future, please feel free to share them with us.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Thank you for choosing Eastside Lodge, and we look forward to serving you again.Warm regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Much better than I expected. Quiet, neat and really accessible to downtown Portland.
Stayed 5 nights in Oct 2023
Response from Guest Relations on Nov 1, 2023
Dear Guest,We're delighted to hear that your stay at Eastside Lodge exceeded your expectations! Thank you for taking the time to share your positive feedback with us. It's wonderful to know that you found our hotel to be quiet, neat, and conveniently located for exploring downtown Portland.Your satisfaction is our top priority, and we're thrilled that we could contribute to a great experience during your visit. If you have any more comments or recommendations for us, please don't hesitate to share. We always aim to provide the best possible service to our guests.We hope to have the pleasure of welcoming you back to our hotel on your next trip to the area. Until then, safe travels, and thank you for choosing Eastside Lodge!Warm regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations on Nov 1, 2023
Dear Guest,Thank you for your perfect 10 out of 10 rating! We are absolutely thrilled to hear that you had such an outstanding experience during your stay at Eastside Lodge. Your feedback is a great source of motivation for our team, and we sincerely appreciate your support.If you ever have the chance to stay with us again, please know that we will continue to strive for excellence to ensure your future visits are equally fantastic.If there's anything specific you loved about your stay or if you have any comments or suggestions, please feel free to share them with us. We value your input.Thank you once again for choosing [Hotel Name], and we look forward to welcoming you back for another exceptional stay in the future.Warmest regards,

6/10 Okay

Tiffany

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from Guest Relations on Nov 1, 2023
Dear Guest,Thank you for taking the time to provide us with your feedback and rating us 3 out of 5. We appreciate your honesty, and your input helps us understand areas where we can improve.Your feedback is important to us, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Thank you for choosing Eastside Lodge, and we look forward to serving you again.Warm regards,

8/10 Good

Madeleine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and great location
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 30, 2023
Dear Guest,We’re thrilled to hear that you had a great experience with our friendly staff and enjoyed our excellent location! Your positive feedback is much appreciated. We look forward to welcoming you back whenever you’re in the area. Thank you for choosing us for your stay.Regards

10/10 Excellent

Xandra

Stayed 3 nights in Oct 2023
Response from Guest Relations on Nov 18, 2023
Dear Guest,Thank you so much for taking the time to leave us a fantastic 5-star review! We're delighted to hear that you had such a positive experience with us.We look forward to welcoming you back in the future. If you have any more feedback or suggestions, please don't hesitate to share them with us. Your insights are invaluable in helping us continually improve.Once again, thank you for choosing Eastside Lodge. We can't wait to serve you again soon!Warm regards,

10/10 Excellent

Nancy

Stayed 3 nights in Oct 2023
Response from Guest Relations on Nov 18, 2023
Dear Guest,Thank you for your stellar 5-star review! We're thrilled to hear that you had a wonderful experience with us. Your positive feedback is greatly appreciated.We hope to have the pleasure of serving you again soon. If you ever have any more feedback or suggestions, please feel free to share them with us.Warm regards,

8/10 Good

Jeannette

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Relations on Oct 28, 2023
Dear Guest,Thank you for taking the time to share your feedback and for giving us a rating of 8 out of 10. We greatly appreciate your valuable input.We look forward to the opportunity to serve you again in the future. Your continued support means a lot to us, and we are dedicated to making your next stay even more memorable. If there's anything specific, you'd like to see improved or any additional suggestions you may have, please don't hesitate to reach out.Once again, thank you for choosing Eastside Lodge, and we can't wait to welcome you back for another wonderful experience.Warm regards,

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 27, 2023
Dear Guest,Thank you so much for your perfect rating! We're absolutely delighted to hear that you had a flawless experience with us. Your satisfaction is our utmost priority, and we're grateful for your positive feedback.If you have any further comments, suggestions, or if there's anything specific that made your experience outstanding, please feel free to share it with us. We're always eager to hear from our valued guests. We hope to have the pleasure of serving you again soon and making your next visit just as exceptional.Warm Regards,

8/10 Good

linh

Liked: Staff & service, amenities, property conditions & facilities
I like staff service friendly and professional The thing I did not no iron
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 27, 2023
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you found our staff friendly and professional. Providing excellent service is our top priority, and your kind words are greatly appreciated.Regarding the iron, we apologize for any inconvenience you experienced. We will make sure to address this issue to ensure that irons are readily available for our guests in the future. Your feedback helps us improve, and we hope to have the opportunity to provide you with an even better experience during your next visit. Please don't hesitate to let us know if there's anything else we can do to enhance your stay. We look forward to welcoming you back soon!Warm Regards,