Posted Sep 10, 2016
booked hotel through expedia and somehow booked wrong dates, called hotel to change and they upped price $30 per night, asked why and they said website shouldn't have charged that low? went ahead and booked as I like Embassy and are generally consistent. Arrived and they charged another $10 for parking which wasn't disclosed..ok, paid it. Then got to our room and there was a huge hole ripped in sheer curtains that could not be missed by cleaning staff. Told them at front desk and didn't seem concerned. Then that night when we used bar sink it backed up, wouldn't drain, still clogged in morning. All we ran was tap water. Told them again at front desk and they did not seem to care. Very disappointed with my stay. While hotel looked nice, good amenities ( I didn't use any of them) and good location, the staff seemed unconcerned about issues and the room was very bad for Embassy. I expect more from them and for $240 a night stay. Shame on you.