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Opiniones de Embassy Suites by Hilton Portland Maine

3.5 out of 5
Embassy Suites by Hilton Portland Maine
1050 Westbrook Street, Portland, ME

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 777 de 1055 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 180 de 1055 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 55 de 1055 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 1055 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 1055 opiniones" "

9.2/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

jenny

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Haley, Front Desk, el 2 mar. 2024
Hi, Jenny! Thank you so much for staying and your feedback. We hope we can see you again soon.

4/10 Malo

María

Se hospedó 3 noches en enero de 2024
Respuesta de Haley, Front Desk, el 2 mar. 2024
Hi, Maria! Thank you for your feedback! We hope to welcome you back soon for hopefully a better experience.

10/10 Excelente

Jose L

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very good
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Beatriz L

Se hospedó 1 noche en diciembre de 2022
Respuesta de Sebastian, el 26 dic. 2022
Dear Beatriz L -Thank you for choosing Embassy Suites by Hilton, Portland Maine for your most recent hotel accommodations! We appreciate you completing this post-stay satisfaction survey.After reviewing your feedback, It looks like we may not have fully met your expectations in some of our service areas. Please don't hesitate to let us know specifically where we could have done things a little differently in an effort to ensure you have a wonderful guest experience on your next stay.Best Regards, Sebastian AscanioHotel Operations SupervisorEmbassy Suites by Hilton, Portland ME

6/10 Aceptable

Cliente verificado

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
not very clean, our room smelt smoky
Se hospedó 1 noche en junio de 2021
Respuesta de Kyle Manning, Director of Sales & Marketing, el 16 jul. 2021
Thank you for staying with us at Embassy Suites by Hilton Portland and for the review. I'm very sorry to read your feedback about our housekeeping service. I will look into this in great detail with our Executive Housekeeper to ensure your next stay with us is perfect. We hope to welcome you back to our hotel soon. Best, Kyle Manning Director of Sales & Marketing

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Ciudad increíble!! Hay que visitarla
Se hospedó 1 noche en mayo de 2021
Respuesta de Kyle Manning, Director of Sales & Marketing, el 20 may. 2021
Greetings from Embassy Suites by Hilton Portland! Thank you so much for choosing our hotel for your stay and for your review. We are so happy to read that you enjoyed your stay with us. We hope to welcome you back soon! Best, Kyle Manning Director of Sales & Marketing

6/10 Aceptable

John, Glendora

Le gustó: Limpieza y servicio y personal
Breakfast should be offered up to checkout time at 11AM
Se hospedó 1 noche en abril de 2024

10/10 Excelente

John, New York

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Alyssa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pool location was the only downfall. Everything else about this hotel is excellent!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Krista, Baileys Harbor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel. Comfortable bed and very friendly staff. Definitely appreciated helpful smiling staff member on a late Friday check in.
Se hospedó 1 noche en abril de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Krista! Thank you so much for staying with us! I am so happy you enjoyed your stay and found your bed to be comfortable. I'm so glad you enjoyed your interactions with our staff members, as well. I hope we can welcome you back very soon!

10/10 Excelente

Danielle

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Danielle! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excelente

April

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Proximity to airport is great!
Se hospedó 1 noche en abril de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi April! Thank you for staying with us! I'm so glad to see our location was convenient for you! I hope we can welcome you back again soon!

10/10 Excelente

Leonard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasant upscale hotel with many features offered. Helpful staff. Wonderful ambiance.
Se hospedó 1 noche en abril de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Leonard! Thank you so much for your great review! I'm so happy you enjoyed our hotel and staff members. I hope we can welcome you back very soon!

10/10 Excelente

Susan

Se hospedó 1 noche en abril de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Susan! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excelente

Lora

Viaje en pareja
Le gustó: Servicios
We had a very late arrival, we were greated warmly and welcomed by the front desk, our room was awesome, stylish, very clean and so comfortable. Enjoyed the breakfast and easy checkout. Family in Portland, will definitely stay here again!
Se hospedó 1 noche en abril de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Lora! Thank you for staying with us and your very kind words about our front desk. I'm glad to see you enjoyed your room and were able to stop by for breakfast. I hope we see you again soon!

10/10 Excelente

Sydney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was friendly, responsive and helpful. The shuttle to the airport was exceptionally convenient.
Se hospedó 1 noche en abril de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Sydney! Thank you for your kind review! I'm so happy you enjoyed your interactions with our staff and that we were able to help you with a shuttle to the airport. I hope we see you again soon!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great room. Great staff. Great bar/food.
Se hospedó 1 noche en abril de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Michael! Thank you for staying with us and your feedback! I'm glad you enjoyed your room, our staff members, and you had a good time at our bar and restaurant. I hope we see you again soon!

8/10 Bueno

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Jose! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excelente

Joshua

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was so nice. Pool, excellent breakfast, and even free drink tickets during happy hour. Kids had a blast too.
Se hospedó 2 noches en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Joshua! Thanks for staying with us and leaving your feedback! I'm glad you and your family had a good time at the pool and were able to enjoy our complimentary breakfast and evening reception! I hope we see you again soon!

10/10 Excelente

Ashlee

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay and convenient to everything near you!
Se hospedó 1 noche en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Ashlee! Thanks so much for your feedback! I hope we can welcome you back very soon!

10/10 Excelente

Gerald and Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff made our stay so easy and went above and beyond to accommodate our need to extend our stay. The lobby is so welcoming, the restaurant was lovely for dinner and the included continental breakfast. We will absolutely stay here again!
Se hospedó 1 noche en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Gerald and Sandra! Thank you so much for staying with us and your kind words. I am so happy you enjoyed our staff members and that you were able to join us for dinner and our complimentary breakfast. I hope we see you again very soon!

10/10 Excelente

Leah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The food at breakfast was outstanding (especially the chef made omelets) and the people are really friendly. Loved that they had excellent daily maid service without having to ask for it. It's so close to the airport you can actually walk there in about 10 minutes if you go out the back way. The lobby is a great area to hang out, nice little bar and restaurant. Really enjoy this hotel and I'm very picky about hotels.
Se hospedó 3 noches en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Leah! Thank you for staying with us and your kind and thoughtful review. I am so happy you enjoyed our complimentary breakfast and our staff members. We appreciate your kind feedback about our lobby and location, as well! I hope to see you again soon.

10/10 Excelente

Joanne

Se hospedó 2 noches en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Joanne! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excelente

Lorena

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Lorena! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excelente

Shaheen, Austin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really nice staff!
Se hospedó 1 noche en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Shaheen! Thank you for staying with us and your kind feedback about our staff! I hope we can welcome you back soon!

10/10 Excelente

Randall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Randall! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excelente

Nicholas

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was great to have a suite when traveling with toddler; made it so we didn’t all have to go to bed at the same time. Staff was friendly and informative; breakfast was a great addition. All in all will certainly return here and recommend to other coming to the area.
Se hospedó 2 noches en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Nicholas! Thank you for staying with us! I'm so glad to hear your room was comfortable for you and your family, and you enjoyed our complimentary breakfast. I hope we can welcome you back soon!

8/10 Bueno

Frank

Se hospedó 1 noche en marzo de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Frank! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excelente

Jennifer

Le gustó: Condiciones de la propiedad
Great experience
Se hospedó 1 noche en marzo de 2024
Respuesta de Haley, Front Desk, el 6 mar. 2024
Hi, Jennifer! Thanks for staying with us and your great review! I hope we can welcome you back soon.

10/10 Excelente

Rosy, Sioux City

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I always find this hotel very likable and comfortable. This last time I think probably the season, it was getting a little bit less clean than usual. Staff as usual friendly. Shuttle in time.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Haley, Front Desk, el 6 mar. 2024
Hi, Rosy! Thank you so much for staying with us and your kind feedback. I am so sorry you found your stay to be less clean than previously, though we appreciate your feedback so we can do better. We hope we can welcome you back soon!

10/10 Excelente

Jane

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it makes catching the early flight easy peasey!
Se hospedó 1 noche en marzo de 2024
Respuesta de Haley, Front Desk, el 5 mar. 2024
Hi, Jane! Thank you for staying with us and your great review! I'm happy our hotel was convenient for your early flight! I hope we see you again next time!

10/10 Excelente

Geraldine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were great. Breakfast was good had a pool happy hour.
Se hospedó 1 noche en marzo de 2024
Respuesta de Haley, Front Desk, el 5 mar. 2024
Hi, Geraldine! Thank you for staying with us and taking the time to leave your review! We really appreciate your kind words about our staff, breakfast options, pool, and evening reception. We hope we can welcome you back soon!

10/10 Excelente

Igor

Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Igor! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excelente

David

Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi David! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 2 mar. 2024
Hi, William! Thank you for your great feedback! We hope to welcome you back soon.

10/10 Excelente

Kent, Mars Hill

Viaje familiar
Le gustó: Servicio y personal
Large family of six. Room could accommodate us. Nice breakfast, reasonably priced. Good overall experience.
Se hospedó 2 noches en febrero de 2024
Respuesta de Haley, Front Desk, el 2 mar. 2024
Hi, Kent! Thank you for choosing our hotel for your stay! I'm so happy your room was comfortable for the whole family and you enjoyed your experience. We hope we can welcome you back soon!

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Always like staying here
Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 2 mar. 2024
Hi, Jamie! Thank you for taking the time to leave your feedback! We hope we can see you again soon!

8/10 Bueno

Benjamin

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean up to date
Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 2 mar. 2024
Hi, Benjamin! Thank you for your great feedback! We hope to welcome you back soon.

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was very happy with everything that was offered!
Se hospedó 2 noches en febrero de 2024
Respuesta de Haley, Front Desk, el 25 feb. 2024
Hi, Peter! Thanks so much for your great feedback. We appreciate it! Hopefully we can welcome you back to our property very soon.

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed that we didn't have to leave the property to have a great evening! We went to happy hour and spent time at the bar with Sam as our bartender. She was amazing! All the staff very pleasant and courteous! We will definitely go back!
Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 25 feb. 2024
Hi, Sarah! Thank you so much for your thoughtful review. I'm so glad to see you enjoyed spending time with Sam as much as we all do. I'll definitely pass along your feedback to her. I hope we see you again very soon!

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza y servicios
2 free drinks at the bar each night
Se hospedó 2 noches en febrero de 2024
Respuesta de Haley, Front Desk, el 25 feb. 2024
Hi, Kimberly! Thank you so much for choosing our hotel for your stay and taking the time to leave your feedback. So glad you enjoyed our evening reception and were able to take advantage of the complimentary drinks we offer.

10/10 Excelente

Geoff

Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Geoff! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

8/10 Bueno

Heather

Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 21 abr. 2024
Hi Heather! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excelente

Debra

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a nice spacious suite that worked well for the four of us on a girls trip. We enjoyed the breakfast buffet every morning which also included a made to order omelette station. There is plenty of seating for dining. We enjoyed dinner at the hotel a couple of nights after long days. We usually missed the happy hour, but was nice the one time we caught it. Great hotel with everything we needed and would definitely stay here again.
Se hospedó 5 noches en octubre de 2023
Respuesta de Haley, Front Desk, el 25 feb. 2024
Hi, Debra! Thank you for choosing our hotel for your girls trip! I'm so happy you were able to join us for breakfast and dinner. Hopefully we can welcome you back soon when you have more time to take advantage of the evening reception throughout the stay - but I'm glad you caught us at least once.

10/10 Excelente

GWENDOLYN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always a pleasant stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 25 feb. 2024
Hi, Gwencolyn! Thank you so much for your great feedback. I hope we can welcome you back again very soon!

10/10 Excelente

Allyson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed for 1 night for an early flight in the morning, the property was very clean, comfy beds, and very close to the airport.
Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 25 feb. 2024
Hi, Allyson! I'm so happy our hotel was convenient before your early flight, and that you enjoyed our facilities and had a good rest before your departure. Hope we can welcome you back next time!

10/10 Excelente

Franklin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Plenty of space in the rooms, extensive breakfast, a congenial community atmosphere.
Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 8 feb. 2024
Hi, Franklin! Thank you so much for your excellent feedback! We're so glad to hear you enjoyed your room and our breakfast offerings. Hope to welcome you back soon!

10/10 Excelente

mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff and service were excellent. The location is perfect if you are flying. The early morning coffee, tea and snacks are wonderful. The billing issues were a major problem-I'm not sure if that was the hotel's or expedia's mix up, but it's very frustrating.
Se hospedó 1 noche en febrero de 2024
Respuesta de Haley, Front Desk, el 8 feb. 2024
Hi, Mary! Thank you so much for taking the time to leave your feedback with us. I'm glad to see you enjoyed your stay with us, though I do apologize for the billing issues you mentioned. I hope we are still able to welcome you to our property again in the future.

6/10 Aceptable

Wanda

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Room was nice BUT web sites says there is a hot tub and there is not. I picked this hotel because it says there is a hot tub and then they tell me you have to walk outside in order to get to the pool that has no changing area or bathroom. I’m very disappointed about the hot tub. I would have picked a different hotel that did have a hot tub if I would have known. Front desk said they haven’t had one for a couple of years now so why is it still on the web site.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kyle Manning, Director of Sales & Marketing, el 6 feb. 2024
Hi Wanda!Greetings from Embassy Suites by Hilton Portland! Thank you so much for choosing our hotel and for the thoughtful review. I'm so sorry for the miscommunication about our hot tub, we miss it too! I don't believe that we have a hot tub listed as an amenity on any websites. We made the tough decision in 2020 to remove our hot tub based on social distancing guidelines at the time. Thank you so much for the feedback about our temporary entrance to our indoor heated pool while we fully renovate our fitness center! It will be ready in the coming weeks and it is going to look fabulous! We hope to have the opportunity to welcome you back to our hotel soon! Safe travels!Best,Kyle ManningDirector of Sales & Marketing