Don't stay at Beaverton ESA
Posted Jan 14, 2017
This was my second time stayed at ESA, I chose this hotel based on the location and my great experience from the previous stayed. I was very disappointed, mostly due to the cleanliness of the room. The toilet was dirty, I meant DIRTY like it hasn't been cleaned for at week, there were hairs in the bathtub, oil stains on the microwave and pet smell. I understand that ESA is not a four stars hotel but I expect the room to be cleaned and comfortable... very disappointed!
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Sandy, thank you for being our guest and sharing your feedback. Our team is committed to providing clean, comfortable and well maintained suites for our guests. However, we sincerely apologize that we fell short in this case. Please know your feedback has been shared with our housekeeping team to ensure a review of our processes. It was a pleasure having you as our guest, and we hope you will give us another opportunity to make this up to you on a future stay.