Exterior

Reviews of Rosewood Hotel - Portland East

2.5 out of 5
Rosewood Hotel - Portland East
17777 NE Sacramento St, Portland, OR

Reviews

7.0

Good

Rating 10 - Excellent. 30 out of 91 reviews" "
Rating 8 - Good. 24 out of 91 reviews" "
Rating 6 - Okay. 13 out of 91 reviews" "
Rating 4 - Poor. 9 out of 91 reviews" "
Rating 2 - Terrible. 15 out of 91 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

richard

Liked: Property conditions & facilities
Disliked: Staff & service
Overall a great price and clean room
Stayed 2 nights in Mar 2024

2/10 Terrible

william, San Marcos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting rooms and super rude staff!
Stayed 1 night in Mar 2024

6/10 Okay

Hao

Stayed 1 night in Mar 2024

10/10 Excellent

Sharwan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the setting of this property and also the best part was the room, very spacey and big as well. Family with 2 children is a great stay with the kitchen. Really loved it and highly recommend. Will definitely stay here next time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lucille

Stayed 1 night in Mar 2024

6/10 Okay

Erika, Ferndale

Stayed 3 nights in Feb 2024

2/10 Terrible

Amanda

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Would never stay here again
Stayed 1 night in Feb 2024

8/10 Good

Mystic

Stayed 1 night in Feb 2024

6/10 Okay

Michael

I
Stayed 5 nights in Feb 2024

10/10 Excellent

John, Gresham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Most rooms have laminate flooring. They need to get rid of sll catpet in rooms as they are stained. Have good hot water during busy morning shower times. Staff friendly.
Stayed 1 night in Feb 2024

2/10 Terrible

Ronald

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Very rude Management. Only one entrance and exit to hotel. Surroundings not safe.
Stayed 1 night in Feb 2024

6/10 Okay

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
room as expected. Simple and clean. Got the job done.
Stayed 1 night in Feb 2024

2/10 Terrible

Elliott

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member would not let me check in because I had a Service Animal. He broke several ADA laws during our interaction. Told my fiancé that her PTSD and Anxiety was not a valid diagnosis to need a service animal. Will be reporting. Don’t stay here.
Stayed 2 nights in Feb 2024

8/10 Good

Deepinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a safe location with parking. Description says the hotel offers complimentary breakfast but there isn't any. The hotel says they have stopped offering that recently.
Stayed 2 nights in Feb 2024

8/10 Good

Emilio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 4 nights in Feb 2024

8/10 Good

Shirlee

Stayed 1 night in Feb 2024

10/10 Excellent

amal

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024

8/10 Good

Ziang

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for driving. Beddings need improvement. NO breakfast !! not as hotel page described, but overall great value.
Stayed 1 night in Feb 2024

10/10 Excellent

Lizzette

Stayed 1 night in Feb 2024

10/10 Excellent

Guy

Traveled with family
Liked: Staff & service, amenities
Just didn't look well maintained at all. The place seems fairly new.
Stayed 1 night in Feb 2024

6/10 Okay

Allen

Traveled with partner
Disliked: Amenities
Coffee, "Grab and go" Breakfast empty or non-existant. Very little hot water for shower. Room keys barely worked. No in-room coffee service. Exit gate broken but no sign. Lives up to 2 star at best. The room was clean abd the heat worked. Bed was ok, a bit firm for my liking.
Stayed 2 nights in Feb 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Some of the appliances need love, but for the price, I would come again. I had a room on the far side of the hotel from Hwy 84 so the noise didn’t bother me, but be aware that it is backed up to the freeway.
Stayed 1 night in Feb 2024

8/10 Good

John, Gresham

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Good
Stayed 5 nights in Jan 2024

2/10 Terrible

Rimonda

Stayed 1 night in Jan 2024

4/10 Poor

Steven

Stayed 2 nights in Jan 2024

2/10 Terrible

Nicole

Traveled with family
Disliked: Amenities, property conditions & facilities
The hot water didn’t work resulting in a freezing shower in 19° temperatures outside. The toilet ran all night long. The heater didn’t work properly. The shower drain wouldn’t drain. There was absolutely nothing in the cupboards that you could use to cook with on the provided stove. All of the entrances aside from the main entrance were locked and closed off from the outside. The elevator light was blinking from a communication failure error. We tried to call the front desk to have them address our concerns in our room and nobody would pick up on multiple attempts. We requested a call from the manager to discuss some sort of refund and he never called.
Stayed 1 night in Jan 2024
Response from Upert on Jan 16, 2024
We sincerely apologize for the inconvenience caused during your recent stay. Unfortunately, we did not anticipate a snowstorm leading to a power outage, circumstances beyond our control that may have contributed to the challenges you encountered. We understand the impact on your experience and would have done everything possible to alleviate the situation for any affected guest.The hot water, heating, and elevator issues were further exacerbated by these unexpected circumstances. I genuinely apologize for the disruptions to our services. I am committed to addressing your concerns promptly and finding a resolution. Please allow me the opportunity to discuss this further and work towards a solution.

8/10 Good

Tatyana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back
Stayed 1 night in Jan 2024

10/10 Excellent

haseebullah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional and helpful with the parking lot and it had free parking lot
Stayed 1 night in Dec 2023

10/10 Excellent

Arahon

Stayed 1 night in Dec 2023

8/10 Good

Benjawan, Chatsworth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Marina

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Not the best but it could be worse
This place is a good value, but its not very clean. My shower was clogged and I pulled a bunch of used bandaids out of the drain. There were dirty socks under the bed from the previous guest and there were candies on the floor by the nightstand that have been there every time I get this room. The bed is horrible and when my husband asked for a different room(we asked as soon as we saw the number due to its bad bed) we were told NO, even though this property is NEVER full. Simply poor customer service.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Booking was easy and affordable for a last minute thing. Check-in was quick, room was clean, safe gated parking and it even offered breakfast. Pretty good for the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Marina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Naomi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Got the room for family who were visiting for a day. The young gentleman who helped at the front desk was very helpful. The room was clean but would definitely need an upgrade especially the kitchen area and bathroom. It was nice and quiet and the parking was gated so that was a plus. A gas station and McDonald’s is within walking distance.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stay away from this joke of an operation
Had to wait over 10 minutes for someone to show up so I could check in. Had to park in a handicap spot because there are 4 parking spots available outside of their secure parking that you can't get in until you check in and 2 spots were taken by others waiting to check in and 2 were taken by employees or people who didn't want to park in the secured lot because it's farther from the one entrance. Breakfast is weak coffee and granola bars or pop tarts. And they kept my security deposit for no reason.
Stayed 2 nights in Nov 2023

2/10 Terrible

Hussein

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Bernice, Bend

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Got a super dirty room. Key had to get redone every time.
Stayed 1 night in Dec 2023

4/10 Poor

Lindsay

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a terrible location. It is in an industrial park away from any good dining and stores. The elevator communication button was beeping the entire time I was there (3 days); this means the emergency button in the elevator isn't communicating to the monitoring company so if someone were to get trapped in the elevator, they wouldn't be able to notify anyone. My room was not very clean; I had long black hairs all over - and I am blonde so I know they weren't mine. The hotel only provided two sheets and one super thin 'blanket' and the bed didn't have a fitted sheet so it came undone at night. No hair dryer to use in the rooms and no housekeeping to freshen your room and provide more towels each day...I would not stay here again. It would be a good hotel for partiers.
Stayed 2 nights in Nov 2023

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness
Disliked: Amenities
I didn’t think the gated parking was necessary. “To go” breakfast was a little lackluster.
Stayed 2 nights in Dec 2023

4/10 Poor

Kirk

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait for front desk help on several occasions. I checked out a day early & was assured at the front desk this would be credited to my account only to be told later, they won’t. Had to wait at front desk to get help- short staffing. Property is dirty & inconvenient. Would not recommend this hotel.
Stayed 3 nights in Nov 2023

10/10 Excellent

Aayush

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Rosalva

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
STAY AWAY!! There was blood and male-made procreative mess on the sheets of my tucked in, maid attended bed. It was already late night, and requested sheets, had to change them myself. The manager, Danny, was on duty and offered a refund if we leave. He was racist and took no consideration for my family's well-being. I had my children with me... My daughter who sat in the unknown male made mess was crying. It was 35° outside, 11:30pm late night with nowhere else to go, but I was so disgusted by the attitude of The manager that we took the refund and booked elsewhere last minute before we froze to death. The management will treat you and your family like trash here, STAY AWAY!!
Stayed 1 night in Nov 2023

8/10 Good

Salvador, San Diego

Stayed 1 night in Nov 2023

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gated parking. Nice space in the room and decent size tv.
Stayed 3 nights in Nov 2023

6/10 Okay

Merlin

Traveled with family and small children
Liked: Staff & service
The room was okay clean. But the breakfast was not what you’d expect. Pretty disappointed when the only reason I booked this place was for breakfast. All they had to offer was pop tarts and coffee. That’s it nothing else. Asked the employee and he stated that’s all it was. Please remove breakfast from your booking page it is false. A pop tart is not breakfast.
Stayed 1 night in Nov 2023

2/10 Terrible

Karrenia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was nice In lobby but the room that was a whole different thing it was dirty low quality sheets had brown stains smelled funky even my 2 and 6 year old thought it was gross that's had to tell u something when children think that it's gross didn't stay more than 30 minutes and they refused to give a refund for half the night let alone even 1 night refunded
Stayed 2 nights in Nov 2023

4/10 Poor

Devin

Disliked: Cleanliness
Stayed 1 night in Nov 2023