Ratings based on 332 Verified Reviews

3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Stockbridge

Nice home away from home

Posted Mar 12, 2017
Cons: The television was limited - about a dozen channels, some of which had less than great reception.
Location: Quick drive to Portland Arts area, lighthouses, and shopping.
I chose this hotel because I wanted to spend a few days away, but didn't want to eat out for every meal. The kitchen was my reason for choosing Extended Stay, but everything else about the room and staff made me happy I chose it. Check-in was very pleasant, the staff asked me about my needs and offered to bring me the kitchen utensils I wanted, which were delivered before I even had the suitcase unpacked. There was always someone at the front desk when we had questions about the area, and check out was just as personable. The beds were extremely comfortable, the water pressure great, and the room completely clean.
Comment from Hotel Management
May 8, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your experience and for choosing to stay with us. I'm so pleased to hear that your bed was comfortable to your liking and that you had an excellent stay at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for peice

Posted Feb 17, 2017
Nothing fancy at this hotel. Meets minimum. No red flags. Friendly staff.
Comment from Hotel Management
Feb 22, 2017 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels.
3 out of 5
by A verified traveler

Clean hotel

Posted Feb 17, 2017 on Hotels
Didn't have a coffee maker, no hair dryer.
Comment from Hotel Management
Mar 30, 2017 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. Please accept our apologies that it was not communicated that we have coffee makers and hair dryers available at the front desk for guests. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 out of 5
by Jennifer

This traveler left a rating score only Posted Feb 14, 2017 on Hotels
5 out of 5
by Sandra

Great value and location.

Posted Feb 12, 2017 on Hotels
This was a great last minute place to stay when our flight was rerouted. It was in a great location, comfortable, and even had a kitchen.
Comment from Hotel Management
Mar 30, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you valued the accommodations provided and our convenient location. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3 out of 5
by Michael

Clean comfortable room. Disappointing service.

Posted Jan 27, 2017 on Hotels
I chose the extended stay option with kitchen as I was spending the night with my daughter and we like to cook together. The kitchen was bare.... no glasses, no silverware, pots, pans.... not even a coffee maker. I was told all we have to do is call the front desk and let them know what we need and they would bring it to our room. I thought that was rediculous, but what the heck. So I called the desk, but no answer. Called a second time several minutes later, no answer. Finally walked down to the front dest, no one there. This was early evening. I ended up eating out.... so much for the kitchen. What a waste. Room was clean, bed was comfortable.... the minimum was met.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience. I am so sorry that we did not exceed your expectations. I also want to apologize that we were unable to reach you after your check-in to make sure your kitchen was customized appropriately. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
5 out of 5
by A verified traveler

Great place to stay

Posted Nov 23, 2016 on Hotels
Great place to stay ! Grocery store and shopping nearby . Very. Lose to Portland with great prices and hospitality ! Highly recommend !
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know our location near Portland and shopping was to your liking. Your comments about recommending us is much appreciated. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
1 out of 5
by A verified traveler from US

Terrible experience

Posted Nov 22, 2016
Pros: Nothing
Cons: Room service would have been nice
No room service because we only stayed 2 nights? Had to go get our own towels, room smelled like dead fish. No attempt by staff to relocate or freshen room. Overall worst place we stated on our trip. Won't stay there again.
Comment from Hotel Management
Dec 2, 2016 by Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good hotel for an overnight stay

Posted Nov 18, 2016
Pros: Front office staff
Cons: Bed was hard.
Location: Shopping restaurants and airport
Staff was very nice and pleasant upon check in. This would be a nice room to stay for continuous nights.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels