the staff was friendly but the room and bathroom were dated. many guests hanging out in the parking lot smoking all evening. it was fine but not comfortable. I usually stay at Hampton inns but the prices were higher than usual so I stayed here. next time I will pay the higher price
Comment from Hotel Management
Aug 26, 2016 by Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you that your room did not meet your expectations and that some of our guests were smoking in the parking lot and that it was an inconvenience for you. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.