The check in took almost 45 minutes, first the card is no good to open the door, next the room has not been cleaned yet after last guest check out, then the third room is also not cleaned yet. So in total, I made three trips to the office and carried luggage to two different buildings and the rooms were all in upstairs (there's no elevator in this establishment). Finally when we entered the fourth room which she said is a good one, we found kitchen was dirty, there is no any kitchenware, refrigerator was dirty and so was the microwave. The bathroom was barely cleaned. We had the worst staying experience and I told myself never ever stay Extended Stay America.