Decent Motel Close to Interstate 5
Posted Jul 5, 2016
1)Check in - the clerk photo-copied my driver license. I strongly objected to the practice. My credit card had already been charged by Expedia. All the clerk needed to do was to match my credit card to my driver license. There was no need to photo-copy. That copy can be misused. In the age of rampant identity theft, I am amazed that Extended Stay still carries on with this practice. It makes customers really uneasy. This should affect Expedia's reputation also. At my next stop in Seattle, StayBridge didn't copy my driver license. The clerk just double-check against my credit card.
2). Found a few ants crawling on the bath-tub wall 3). The tub needed to be re-caulked. It showed brown stains. The bathroom needs to be updated. My room # was 358. June 14-17
3). The screen over the window next to the door showed signs of being jimmied before.
4). Free breakfast was skimpy-coffee was O.K, only twinkie-like cake, too sweet. Fruits were good, though
No place to sit, had lug things back to my room from the office. quite a walk and then two flights of stairs.
Comment from Hotel Management
Jul 12, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay did not meet your expectations. To make sure this does not happen again, I will make sure all rooms are inspected for ant activity and speak with my manager about discontinuing the practice of copying guests' IDs. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I have took note of the tube issue you mentioned. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.