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Reviews of Fairfield Inn By Marriott Portland Maine Mall

2.5 out of 5
Fairfield Inn By Marriott Portland Maine Mall
2 Cummings Rd, Scarborough, ME

Reviews

8.2

Very Good

Rating 10 - Excellent. 403 out of 1004 reviews" "
Rating 8 - Good. 354 out of 1004 reviews" "
Rating 6 - Okay. 149 out of 1004 reviews" "
Rating 4 - Poor. 74 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Laurence, Thank you for the positive rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely, Taylor Solari, General Manager

10/10 Excellent

Heather

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Heather, We appreciate you taking the time to leave your five-star rating regarding your recent visit to Fairfield Inn Portland Maine Mall. It is great to know you enjoyed your stay and we hope to welcome you again soon. Sincerely, Taylor Solari, General Manager

10/10 Excellent

Mohamed, Hamden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, very nice, and helpful. Breakfast was fresh and delicious. The only issue I had during my stay was the noisy heater in my room. It woke me up multiple times during the night when it turned on.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Mohamed, Thank you for taking the time to review our hotel. We are glad that you had an overall good stay and that you appreciated our service and breakfast. However, we do apologize that your visit was inconvenienced by the heater. We are also currently working on repairs throughout all rooms of the hotel and have this on our list to fix. Thank you once again, and we hope to make your next stay with us a perfect one.Sincerely,Taylor Solari,General Manager

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for a quiet room. The heating rattles, the fridge rattles, and an intermittent third metallic noise couldn't be identified or located. The noises kept us awake the whole night. The extractor fan in the bathroom doesn't work, so the paint is peeling from the ceiling.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Steve, We are very sorry that you were not able to enjoy your stay with us. We appreciate your constructive feedback with regard to the noise level and sound in your room. We will share your comments with our operation team to enhance our guest experience. Once again, our apologies, and we hope you will allow us another opportunity to host you.Sincerely, Taylor Solari, General Manager

10/10 Excellent

Lesly

Stayed 1 night in Oct 2023
Response from General Manager on Nov 18, 2023
Dear Lesly,Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely,Taylor Solari,General Manager

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was wonderful
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Robert,Thank you for the excellent rating of Fairfield Inn Portland Maine Mall. We are glad you enjoyed your stay and found our front desk staff to be exceptional. It will be our pleasure to host you again in the future.Sincerely,Taylor Solari,General Manager

6/10 Okay

John

Liked: Staff & service
It was okay for a night.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 18, 2023
Dear John, Thank you for choosing our hotel and for sharing your review. We are glad you had an overall good stay, and we look forward to welcoming you back for a perfect experience next time.Sincerely, Taylor Solari, General Manager

8/10 Good

Debra

Stayed 12 nights in Sep 2023
Response from General Manager on Nov 2, 2023
Dear Debra, We appreciate you taking the time to leave your four-star rating regarding your recent visit to Fairfield Inn Portland Maine Mall. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely, Taylor Solari, General Manager

8/10 Good

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facility, would stay there again
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Robert, We appreciate your kind words and compliments regarding your stay at Fairfield Inn Portland Maine Mall. We strive to provide everything that will make our guests’ stay a wonderful experience, so your gracious comments mean a lot to us. It was our pleasure hosting you, and we look forward to your next stay with us.Sincerely, Taylor Solari, General Manager

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could hear the trucks on the road all night. Front desk very nice and accommodating. Breakfast food not so good.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Paula,Thank you for choosing Fairfield Inn Portland Maine Mall. We are pleased to know you had an overall good stay. However, we apologize for the noise issues you described. Regarding our breakfast, we are currently in the process of hiring a new breakfast attendant and have other employees filling in for the meantime. Thank you for sharing your feedback and we look forward to hosting you again in the future.Sincerely,Taylor Solari,General Manager

10/10 Excellent

Anna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from General Manager on Oct 5, 2023
Dear Anna, We are truly delighted to know that you had a wonderful time with us here at Fairfield Inn Portland Maine Mall and that you enjoyed our clean accommodations. Thank you for your review, and we look forward to welcoming you back in the future.Sincerely, Taylor Solari, General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Oct 1, 2023
Dear Stephanie, It is wonderful to know you had an enjoyable stay at Fairfield Inn Portland Maine Mall. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely, Taylor Solari, General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed here for the proximity to the airport and it was perfect. Very easy to get onto the highways and conveniently close to restaurants and shops
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Stephanie,It was a pleasure hosting your recent stay at Fairfield Inn Portland Maine Mall. We are pleased to note that our location suited your needs and was convenient to reach the airport. We are truly fortunate to be in such an ideal location, and as you mentioned, in close proximity to many restaurants and shopping areas. We hope to see you again when your travels bring you back into the area. Thank you again for your gracious comments.Sincerely,Taylor Solari,General Manager

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from General Manager on Sep 30, 2023
Dear Kevin,It is wonderful to know you had an enjoyable stay at Fairfield Inn Portland Maine Mall. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,Taylor Solari,General Manager

8/10 Good

Ashima

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and clean, very welcoming staff. The room was spacious , bathroom a little tight. We didn't stay long enough to give a more detailed review.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 4, 2023
Dear Ashima, Thank you for letting us know that you had a great stay at Fairfield Inn Portland Maine Mall. Our entire team works tirelessly to provide our guests with comfortable accommodations and friendly service, and we are pleased that this was your experience. It was a pleasure to host you and we hope to see you again soon. Sincerely, Taylor Solari, General Manager

8/10 Good

JaTaun

Stayed 2 nights in Aug 2023
Response from General Manager on Sep 17, 2023
Dear JaTaun,Thank you for the kind rating! We are glad you had a good time at Fairfield Inn Portland Maine Mall and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Taylor Solari,General Manager

8/10 Good

Mary Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here on our way home. The room was clean and comfortable, the staff were friendly.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Mary, Thank you for taking the time to share your amazing experience at Fairfield Inn Portland Maine Mall. We strive to provide our guests with clean accommodations and excellent service and we are glad to know we were successful in doing that during your stay with us. Thank you once again, and we hope to welcome you back soon.Sincerely, Taylor Solari, General Manager

10/10 Excellent

carlos

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 19, 2023
Dear Carlos, We appreciate you taking the time to leave your five-star rating regarding your recent visit to Fairfield Inn Portland Maine Mall. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely, Taylor Solari, General Manager

2/10 Terrible

allen wayne

Stayed 1 night in Aug 2023
Response from General Manager on Sep 5, 2023
Dear Allen, Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely, Taylor Solari, General Manager

4/10 Poor

Alfred

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Noisy. Too noisy, in fact.
We stayed two nights. Didn't need much from the hotel except a couple good nights' rest. This was not achieved, as the walls were thin, and everyone who opened a door nearby sounded like they were coming into our room. The people next door on both sides were audible in our room. And, the highway noise woke us up more than once. There was no maid service between nights (we were never asked if we wanted it, nor did we ever say we did not want maid service). The people at the desk were very nice and efficient. No complaints there... it's just that the hotel itself is built cheaply I guess, and it is right next to a loud highway.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 15, 2023
Dear Alfred, Thank you for being our guest and for sharing your experience with us. We are disappointed that you did not have a good stay and we apologize for the noise issues you encountered. Please feel free to reach out to our front desk who would have been happy to move you to a quieter room location if it was available. It would be our pleasure to host you again and ensure you have a quiet and restful experience. Sincerely, Taylor Solari, General Manager

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stay for 1 night. No issues
Stayed 1 night in Aug 2023
Response from General Manager on Aug 11, 2023
Dear Paul,Thank you for choosing Fairfield Inn Portland Maine Mall for your overnight stay. We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again.Sincerely, Taylor Solari, General Manager

10/10 Excellent

Donna

Stayed 1 night in Jul 2023
Response from General Manager on Jul 31, 2023
Thank you for the perfect rating, Donna! We are delighted you had a great time at Fairfield Inn Portland Maine Mall and we look forward to making your next stay a great one once again. Sincerely, Taylor Solari, General Manager

10/10 Excellent

DANY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 11, 2023
Thank you for the excellent rating, Dany! It was a pleasure having you at Fairfield Inn Portland Maine Mall, and we hope to see you again soon.Sincerely, Taylor Solari, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 10, 2023
Dear Guest, Thank you for the perfect rating of Fairfield Inn Portland Maine Mall. We are glad you had a great stay and we will be happy to host you again when you are back in Southern Maine. Sincerely, Taylor Solari, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
we had a great stay at this hotel. It was comfortable, clean and very accommodating to us coming with a dog!
Stayed 1 night in Jun 2023
Response from General Manager on Jul 6, 2023
Dear Guest, Thank you for staying with us at Fairfield Inn Portland Maine Mall. We are happy to know that you enjoyed your stay with us and that being a pet-friendly hotel made us a convenient choice for your visit. It was a pleasure to have you as our guests, and we hope to see you again soon.Sincerely, Taylor Solari, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay?
Friendly & professional staff. Easy check in process. Room 108 - very clean and quiet. Great walk in shower! Plenty of free parking. Would definitely stay there again. (Suggestion: For anyone with mobility issues - request a handicapped accessible room as the commode in the regular room was very low to the floor with no support bars to grab onto. Can make it difficult for anyone who already has issues getting up out of chairs.)
Stayed 1 night in Jul 2023
Response from General Manager on Jul 5, 2023
Dear Guest, Thank you for your recent stay at Fairfield Inn Portland Maine Mall. We are thrilled our friendly staff and comfortable rooms impressed you. It is always a joy to hear our guests are excited about returning; we are looking forward to it!Sincerely, Taylor Solari, General Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very helpful
Stayed 1 night in Jul 2023
Response from General Manager on Jul 6, 2023
Dear Elizabeth, Thank you for the five-star review of Fairfield Inn Portland Maine Mall. We are pleased that you found our hotel much to your liking and that our staff was friendly and welcoming. We hope to have the pleasure of hosting your next stay when in the area.Sincerely, Taylor Solari, General Manager

4/10 Poor

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Jun 21, 2023
Dear Robert,Thank you for the feedback. We apologize that your stay was not enjoyable and wish we knew what would have made it better. We hope to welcome you back for the perfect stay you deserve.Sincerely,Taylor Solari,General Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on Jun 19, 2023
Thank you for the perfect score, Julie! We loved having you as our guest at Fairfield Inn Portland Maine Mall and hope to see you again soon.Sincerely,Taylor Solari,General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but double check offered amenities
We only stayed for a short night and had an early morning flight home. As a result we did not get an opportunity to do much in the hotel. Overall the hotel was good but we were told prior to checking in that they do not actually offer a shuttle to the airport despite it being listed as an amenity in their Hotels.com listing. The shuttle was one of the big reasons why we chose this hotel for our final night in Maine. As a result we had to quickly book an extra day for our rented car and turn it in very early prior to our flight.
Stayed 1 night in Jun 2023

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Portland
Great hotel. Everyone was super friendly and helpful
Stayed 1 night in Jun 2023
Response from General Manager on Jun 13, 2023
Dear Miriam,It was a pleasure to host you at Fairfield Inn Portland Maine Mall for your overnight stay. We are glad we met your expectations with our friendly service and accommodations and hope to see you again soon.Sincerely,Taylor Solari,General Manager

6/10 Okay

zuzana, Staten Island

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Overpriced. Pool was closed and looked like needed upgrade. Rooms are small. Breakfast bad quality foods but i guess thats standard for free breakfast hotels.
Stayed 1 night in May 2023
Response from General Manager on Jun 2, 2023
Dear Zuzana,Thank you for taking the time to review our hotel, although we are disappointed you were not fully satisfied! Our pool is permanently closed (and has been removed as an amenity on all websites). We are in the process of building a lovely patio area with fire pits for everyone's enjoyment. We hope you come back soon for the new experience!Sincerely,Taylor SolariGeneral Manager

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness
Stayed 1 night in May 2023
Response from General Manager on May 18, 2023
Dear Steven,Thank you for the five-star rating! We are thrilled you had a great stay and hope to see you again at Fairfield Inn Portland Maine Mall soon.Sincerely,Taylor SolariGeneral Manager

10/10 Excellent

holly

Stayed 1 night in Apr 2023
Response from Katie on May 23, 2023
Good evening,Thank you for taking the time to complete our survey regarding your recent stay at the Fairfield Inn Scarborough.We are very glad to see you enjoyed your stay.We hope to welcome you back to our hotel soon!

8/10 Good

Daine

Stayed 1 night in Apr 2023
Response from Katie on May 23, 2023
Good evening,Thank you for taking the time to complete a review regarding your recent stay with us at the Fairfield Inn Scarborough.Was there anything we could have done to improve your stay?We look forward to hearing from you soon.

10/10 Excellent

Christy

Stayed 1 night in Apr 2023
Response from Katie on May 23, 2023
Good evening,Thank you so much for taking the time to complete our survey regarding your recent stay with us and giving us such a high score!We hope to be able to welcome you back to our hotel soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy place to lay your head
Very welcoming and comfortable. Staff was the friendliest we’ve had on our trip home from Florida. Definitely would recommend.
Stayed 1 night in Apr 2023
Response from Katie on Apr 20, 2023
Good evening,Thank you so much for taking the time out of your day to complete our survey regarding your recent stay with us at the Fairfield Inn. We are so glad to hear that our hotel made you feel both welcomed and comfortable. It is also ecstatic news to hear our stay are the most friendly you've meet during your trip home from Florida!Hopefully we will able to welcome you back soon in the near future!Best Regards!

8/10 Good

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and way check in/out Clean rooms Breakfast included and pretty good
Stayed 1 night in Apr 2023
Response from Katie on Apr 16, 2023
Good afternoon, Thank you for taking the time to let us know about your recent stay!We are so glad that your check-in/out process was so efficient. We hope to see you again if your travels bring you back to this area.

4/10 Poor

Charles T

Liked: Cleanliness, staff & service
The room was so warm I couldn’t sleep. I turned the heat down as much as possible and the room stayed at 54 degrees. I called the desk for help with the a/c he put it on but only lasted a short while. I would like to be able to have the ability to keep the room cool when I sleep. Everything else was good. Thanks for listening.
Stayed 2 nights in Apr 2023
Response from Katie on Apr 16, 2023
Good afternoon,We appreciate you taking the time to complete our survey regarding your recent stay.I am very sorry to hear that your room was too hot for your liking. I do apologize as the a/c for the hotel has not been turned on for the season as of yet. If you choose to stay with us again, we will most definitely ensure you have a much cooler room!

10/10 Excellent

David, Quispamsis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 1 night in Apr 2023
Response from Taylor on Apr 5, 2023
Wow Thank you David for that 5 star review!! We are so happy to hear that you enjoyed your time staying with us!! We hope if you are ever in the Portland, ME area again you will stop in!

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Taylor on Apr 5, 2023
Hey Laurence, thank you so much for taking the time for the feedback! We are so glad that you enjoyed your stay!! If you come back to visit the Portland Seadogs Start their season soon.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great continental breakfast. Great staff. Easy stay just off the highway
Stayed 1 night in Mar 2023
Response from Catherine (Regional Manager) on Mar 17, 2023
Hi Steven! Thank you for taking the time to review our Fairfield Inn, Scarborough. We are thrilled that you had a great stay and that you loved the Hot Breakfast we provided to you. It's a great value! Please come visit us again when your travels bring you back to the Portland, Maine area.My best,

10/10 Excellent

Alustanea

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved
Stayed 1 night in Mar 2023
Response from Catherine (Regional Manager) on Mar 17, 2023
Dear Alustanea, We are delighted that you loved your stay with us! Thank you for your feedback and please do come back to enjoy our Hot Breakfast and beautiful hotel again soon.Truly,

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Taylor on Apr 5, 2023
Thank you Greg for your positive review. We appreciate your business and hope if you are ever in Southern Maine you will choose us again!

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Catherine (Regional Manager) on Mar 17, 2023
Colleen, thank you so much for this perfect score! We are glad that you had such a terrific stay with us and hope to see you here again soon :-)Sincerely,

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Taylor on Apr 5, 2023
Hello Michael, Thank you for staying with us and thank you for taking the time to review our service! We are just down the road from the Portland International Airport if you ever have a flight!

10/10 Excellent

Crystal

Traveled with family
Liked: Staff & service, room comfort
Loved. Good overall. Especially witha dog!
Stayed 1 night in Feb 2023
Response from Catherine (Regional Manager) on Mar 17, 2023
HI Crystal! n Yes, we are pet friendly and so happy to hear that you had a wonderful stay with us! Please visit us again soon when traveling to the Portland, Maine coast.My best,

10/10 Excellent

Lucinda

Stayed 1 night in Feb 2023
Response from Taylor on Apr 5, 2023
Thank you, Lucinda, for the 5 Stars!! We really appreciate you taking time to give us a review. If you are ever traveling through Southern Maine we have a hot breakfast waiting for you.

10/10 Excellent

Stephen, Somers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Catherine (Regional Manager) on Mar 17, 2023
Thank you for the perfect score, Stephen! We are looking forward to providing you with a memorable experience again soon :-)Truly,