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Reviews of Four Points By Sheraton Portland East

3 out of 5
Four Points By Sheraton Portland East
1919 NE 181st Ave, Portland, OR

Reviews

8.0

Very Good

Rating 10 - Excellent. 265 out of 645 reviews" "
Rating 8 - Good. 219 out of 645 reviews" "
Rating 6 - Okay. 83 out of 645 reviews" "
Rating 4 - Poor. 42 out of 645 reviews" "
Rating 2 - Terrible. 36 out of 645 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Collins

Stayed 2 nights in Mar 2024
Response from Lauren on Apr 16, 2024
Thanks for staying with us, we appreciate it! :)

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and comfortable. The beds were awesome. My only suggestion is to have half and half for the coffee in the lobby. Coffeemate doesn’t cut it.
Stayed 2 nights in Mar 2024
Response from Lauren on Mar 20, 2024
Thank you for staying with us, and for this great feedback! We will make sure we have half and half for you the next time you're here. :)

10/10 Excellent

Guillermina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lauren on Apr 16, 2024
Thanks so much! Hope to see you again next time you're in the area. :)

8/10 Good

Asfaw

Stayed 1 night in Feb 2024
Response from Lauren on Mar 20, 2024
Thanks for your feedback! We appreciate you.

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1 night stay for a funeral. Close to facilities and family. Convenient, right off the interstate. Nice room with comfortable bed. Not the nicest neighborhood but it is a suburb of Portland so there really are few nice neighborhoods anymore.
Stayed 1 night in Jan 2024
Response from Lauren on Feb 23, 2024
Thank you for staying with us and sharing your feedback! We hope to welcome you back again in the near future, under better circumstances. Take care.

6/10 Okay

Robert Tyrone, Santee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 5 nights in Jan 2024
Response from Lauren on Feb 23, 2024
We're glad to hear our staff service was good, much appreciated. Thank you!

10/10 Excellent

Vincent M, Portland

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Lauren on Feb 23, 2024
Thanks for the feedback! We're delighted to hear you enjoyed your stay.

8/10 Good

Andrew

Stayed 2 nights in Jan 2024

2/10 Terrible

Sergii

Stayed 1 night in Jan 2024

8/10 Good

Steven L

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel was convenient and clean.
Stayed 1 night in Dec 2023

6/10 Okay

Preston

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Crack heads a wonder, doors slam if let go.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is off the beaten path in a very quiet area, right next to a phenominal restaurant. The staff is great and super friendly! There is public transportation all over. We rented a car but there are tons of options! We will be back here next time we come to Portland!
Stayed 2 nights in Dec 2023

8/10 Good

Thomas

Stayed 1 night in Nov 2023

6/10 Okay

Gavin

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Lauren, GM on Nov 22, 2023
Thanks for choosing to stay with us. We hope to welcome you back again, soon!

10/10 Excellent

Carlie

Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lauren, GM on Nov 22, 2023
Thank you for your feedback, we're delighted to see you enjoyed your stay!

2/10 Terrible

Lucas

Stayed 1 night in Oct 2023
Response from Lauren, GM on Nov 30, 2023
We are sorry for not meeting your expectations and hope for another opportunity in the future.

4/10 Poor

Nick

Stayed 1 night in Oct 2023
Response from Lauren, GM on Nov 30, 2023
We are sorry for not meeting your expectations, and do hope you can give us another chance in the future.

4/10 Poor

Sohreet

Traveled with family
Disliked: Property conditions & facilities
Not up to Four Points by Sheraton standard
Hotel is ok. Not up to Four Points by Sheraton standards.
Stayed 1 night in Oct 2023
Response from Four Points staff on Oct 18, 2023
We are sorry for not meeting your expectations. Thank you for giving us a try, we hope to have another chance in the near future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

tree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very impressed with how clean the room was. Ive stayed at other hotels and paid a lot more for it and the room was so gross. This hotel was spotless and very reasonably priced. Staff was also very friendly and professional even though there was a guest furious about only god knows what. I would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Management on Sep 13, 2023
Thank you! We're delighted to hear you've enjoyed your stay and are looking forward to your return!

10/10 Excellent

Siddharth, Clyde Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2023
Response from Management on Sep 13, 2023
Thanks for staying with us, we appreciate the review!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Sep 13, 2023
Thanks for staying with us and taking the time to submit a review. We hope to welcome you back in the near future!

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Management on Sep 13, 2023
We are grateful to have you stay with us, thanks!

10/10 Excellent

Marla

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Management on Sep 13, 2023
Your kind review is appreciated, we're so happy you enjoyed your time here.

4/10 Poor

nora

Disliked: Cleanliness, staff & service, property conditions & facilities
I found hair on the bathroom floor, only 1 hand towel an d 1 bath towel. The toilet was dirty from the outside. The lady when checking in was not that helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Kishan

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Cameron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it.
Stayed 3 nights in Jul 2023

6/10 Okay

Arjuna

Traveled with partner
Hotel room was decent and clean. The air in the hotel still smells like cigarettes. Carpet was pretty filthy and old. There is a huge power station right next door. The whole neighborhood has a very sketchy vibe with people doing weird things while we were there.
Stayed 1 night in Jul 2023

2/10 Terrible

kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cost was $263 for a crappy room, dirty/stained carpet. But I did have a lovely view of Highway 84. The hotel bar/restaurant was pathetic. All I wanted was a nice glass of wine after driving eight hours and all I got was a basically run down "Denny's" type restaurant. Y'all really, really let me down on this one.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sheree

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

2/10 Terrible

Paul, beverly hills

Traveled with family
Disliked: Staff & service, property conditions & facilities
I booked a suite, I was shocked how small the bed was compared to a good size room(smaller than a queen and I’m 6’3, my legs were dangling). It also felt like it would collapse at any moment it was that bad. My son also felt every spring on the couch could not sleep all night. Avoid at all costs the street side, you will hear every car going down the road, is that noisy! I booked thru Expedia, bought breakfast $15 a person, when I got to the hotel they gave me a restaurant voucher for $10 a person, I ended up paying $35 extra for myself and my wife for a continental breakfast. Overall a really bad experience!
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not nice at all. Smelled like cigarettes and was made to sign a no smoking policy. Felt judged from the time i walked in and had to "change" rooms because the older lady
Stayed 1 night in Jul 2023

8/10 Good

Wingkeung Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service for check-in counter- Miss Jaylin 👍👍
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and quiet.
Stayed 1 night in Jul 2023

6/10 Okay

Alisha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Maryjane

Stayed 1 night in Jun 2023

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Towels and bedding were great. Super comfortable. Property was very clean and well managed. Will definitely stay there again.
Stayed 2 nights in Jun 2023

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was fine and a good deal for the price. Only complaint is that there was no shelf or other flat surfaces around the bathroom sink to put common bathroom odds and ends. Of note, reception desk staff was great; very pleasant & helpful. Also, room was very clean and well appointed.
Stayed 1 night in Jun 2023

2/10 Terrible

Jonathan

Stayed 1 night in Jun 2023

8/10 Good

Mikeanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area is ok with an Elmers for dining but nothing attractive in the vicinity.
Stayed 1 night in Jun 2023

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free shuttle & great breakfast
Great late night free shuttle from PDX. Wonderful breakfast included!
Stayed 1 night in May 2023

8/10 Good

Dawnel, Livermore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shower mechanism is not common and when I reported this to front desk, the employee just said it works, you're just old school. Since she immediately knew what I was talking about, that would indicate that other guests have had the same issue. Consider posting signage about shower operation.
Stayed 1 night in May 2023

4/10 Poor

Scot

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Trying to contact the hotel afterwards is impossible. Don’t answer the phone, no voicemail, don’t answer emails.
Stayed 1 night in Apr 2023

10/10 Excellent

Meow Yin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Robyn

Stayed 1 night in Apr 2023

8/10 Good

Vicki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the freeway exit, especially convenient for travelers. Nearby access to gas and dining.
Stayed 1 night in Apr 2023

8/10 Good

Charissa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and easy to access from freeway. The room was updated and nice. It’s by a busy road to the traffic was loud at night and in the morning. Breakfast is not included.
Stayed 1 night in Mar 2023

10/10 Excellent

Dane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed
Rooms are clean and very spacious. Bed was very comfortable.
Stayed 2 nights in Mar 2023