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Reviews of Hampton Inn Portland Airport

2.5 out of 5
Hampton Inn Portland Airport
171 Philbrook Ave, South Portland, ME

Reviews

8.0

Very Good

Rating 10 - Excellent. 432 out of 1004 reviews" "
Rating 8 - Good. 292 out of 1004 reviews" "
Rating 6 - Okay. 133 out of 1004 reviews" "
Rating 4 - Poor. 94 out of 1004 reviews" "
Rating 2 - Terrible. 53 out of 1004 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phyllis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 1 night in Apr 2024
Response from Josh Leeman- General Manager on Apr 17, 2024
Thank you for your review. We are glad to hear you enjoyed our Complimentary Breakfast offerings, and look forward to your next say with us.

8/10 Good

Janette

Traveled with family
Liked: Staff & service, amenities
I got a bite on my hand when I woke up my hand was itching - there are no bed bug covers on mattresses and no covers on pillows under cases and although I haven’t found a bed bug that doesn’t mean they are not hiding
Stayed 1 night in Apr 2024
Response from Josh Leeman-Operations Manager on Apr 14, 2024
Thank you for your review, and thank you for bringing this to our attention. We take bed bugs very seriously. If you could provide us with your room number, we will have our pest control look at it.We hope you enjoyed your stay otherwise, and look forward your next visit.

10/10 Excellent

Sonya

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay! Super close to the mall, pet friendly & close to the beach! The hot tub was the perfect way to relax after a long drive!
Stayed 1 night in Apr 2024
Response from Josh Leeman-Operations Manager on Apr 14, 2024
Thank you for your review. We're glad to hear you enjoyed your stay. We always appreciate positive feedback, and look forward to your next stay with us.

6/10 Okay

Jeffrey

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very easy check in.. I appreciated that. Our bathroom had real dirty walls, chunks of blown nose (boogers? ) on walls. Ceiling paint was pealing big time in shower. Shower worked ok. We used the hot tub about an hour before it closed and they had no towels in the pool area at all. It was busy that night but we went back to our room wet. The trash was piled high and falling over outside the rear main entrance making you wonder it anyone cared.
Stayed 1 night in Apr 2024
Response from Josh Leeman-Operations Manager on Apr 12, 2024
Thank you for your review. I am sorry your stay with us did not meet expectations. We appreciate your feedback, and our leadership team will use it to improve the experience of our guests moving forward. We hope you will give us a chance to earn back your trust in the future.

2/10 Terrible

Paul

Traveled with partner
Sink plugged, bathroom drain in poor setup pillows very flat. Been staying there over 30 years. Also no love seat or chair. Very “tired”. Very disappointed after all those years of staying.
Stayed 1 night in Apr 2024

6/10 Okay

Laurie

Liked: Cleanliness
Coffee filter hadn't been emptied. Only 1 coffee in the room. Back door in lobby was stuck open --- cold air coming in lobby. No airport shuttle.
Stayed 1 night in Apr 2024

8/10 Good

mindy

Traveled with family
Needs a good cleaning, vacuum, sweeping in common areas. Nothing exciting to note.
Stayed 1 night in Apr 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 6, 2024
I am sorry that your experience did not meeting your expectations. Thank you for sharing your experience. Safe Travels.

8/10 Good

Tiffany

Traveled with family and small children
Liked: Staff & service
Great hotel to stay at with Children!
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 4, 2024
Thank you so much for sharing your experience. We are so glad you were able to enjoy your time with us. Safe Travels

4/10 Poor

Nancy, Centennial

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Black mold in the shower. Stopped stocking the free breakfast half hour before it closed so no hot food left. Just muffins and fruit. Hot water was cold for hot chocolate. I asked if more food was coming out and she said no, with no apologies. Also she was coughing near the food. Would not come back here again. Easy access off highway.
Stayed 1 night in Apr 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 3, 2024
Thank you so much for sharing your recent experience with us. I am a bit confused regarding your comment about breakfast. We served breakfast on the morning of the 2nd and today April 3rd until almost 1030 am. There was hot food on the buffet and all three items were full until we closed breakfast. In additional the baked pastries, hard boiled eggs, waffle mix and all the bread choices were also available until 10:30 am. I am sorry that you are feeling this way, but there appears to be some confusion. Safe Travels.

6/10 Okay

mindy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room was large and roomy. But it could benefit from a really good cleaning. There were visible holes in lower wall areas, paper crumbled under desk and the couch had many dark stains and marks on it. Upholstry cleaner, steam clean, wipe walls and vaccuum would go a long way.
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 2, 2024
Thank you for your feedback. Your comments have been shared with the Property Leadership Team. Safe Travels

6/10 Okay

Nancy, Moncton

Disliked: Cleanliness, property conditions & facilities
Garbage around the front door. Hallways dirty.
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 3, 2024
Thank you for your feedback

6/10 Okay

Colleen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have stayed at 4 different hotels in the past 5 days, and this was by far the worst check in experience. She gave me no details (e.g. I had to ask about room number, breakfast, wifi, etc.). All she said was the information is in the booklet. I also had to ask about Hilton Rewards which I am a member of and should be asked to get my points without having to ask.
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 1, 2024
Thank you for sharing your feedback. Safe Travels

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice place for the money. Close to Maine mall. A little noisy.
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 1, 2024
Thank you for being with us

8/10 Good

Janiya

Liked: Staff & service
It was a nice stay with a hot tub
Stayed 2 nights in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 1, 2024
Thank you for being with us. We really appreciate it. Safe Travels.

4/10 Poor

Liza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived in the evening to an empty lobby. Waited almost 10 minutes before an employee appeared to check us in. The hotel had a beat up and dingy feel. I had stayed at this location in the past but service and cleanliness have definitely declined. Will not stay again
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 6, 2024
Thank you for sharing your experience. I am sorry that your experience did not meet your expectations. Safe Travels

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property needs some general maintenance for better appearance.
Stayed 1 night in Mar 2024
Response from Josh Leeman Operations Manager on Mar 25, 2024
We appreciate your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Tracie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close, convenient, clean and safe
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 24, 2024
Thank you so much for your review. We really appreciate it. Please visit again soon. Safe Travels.

6/10 Okay

Kenric

Stayed 1 night in Mar 2024

10/10 Excellent

Christie, sebago

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They bake fresh chocolate chip cookies. Also they have fresh coffee, hot cocoa ,and tea all day and night
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 22, 2024
We are so happy to hear that you enjoyed your time with us. Please visit again soon. Safe travels.

6/10 Okay

Kristin

Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 3, 2024
Thank you for your rating. Safe Travels.

6/10 Okay

Renaud

Traveled with partner
Liked: Amenities
Bathroom sink was barely draining...dirty wall in the room.... noisy heating unit.
Stayed 2 nights in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 11, 2024
Thank you for sharing your recent experience. I am sorry that your experience did not meet your expectation. Safe Travels.

10/10 Excellent

Jadecyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility
Stayed 2 nights in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 26, 2024
Thank you so much for sharing your recent experience with us. We are so glad to hear that you were able to settle in and enjoy your time. Please visit again soon. Safe Travels.

6/10 Okay

Aaliyah

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 21, 2024
Thank you so much for rating your recent experience with us. I am sorry that your experience did not meet your expectations. We would love to learn more. Safe travels

2/10 Terrible

margaret

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The heater keep us up all night being so loud. We wouldnt stay there again
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 20, 2024
Thank you for sharing your recent experience with us. We are sorry that your experience did not meet your expectations. Safe travels.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property. Pool and hot tub were clean and warm. Staff was friendly and helpful. Breakfast was on time with lots of options. Easy walk to the mall with fun huge arcade for the kids. We loved it. 10/10
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations. on Feb 15, 2024
Thank you so much for sharing your recent experience with us. We are so happy you were able to settle in and enjoy your time. Please visit again soon. Safe Travels.

2/10 Terrible

Gayle, Fort Kent

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is in need of major renovations. The newer hotels are much better. The old rugs should be replaced with laminate flooring. There was mold in the bathtub area. We were in a non-smoking area and we could smell smoke from people having smoked weed. We will not ever stay there again. We like cleaner rooms. We had to beg for extra towels and soap. No room service to deliver them so had to go pick up.
Stayed 2 nights in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 15, 2024
I am sorry that you are feeling this way about your time with us. The Hampton Inn is not a full-service hotel; however, we do our best to handle all guest requests. Our renovations are on track to start in June. I have shared your comments with the leadership team for review. Should you be looking for a Full-service Hilton option in this area, I would suggest the Double Tree, just across from Maine Mall. Safe Travels. .

10/10 Excellent

Kimberley

Traveled with family
Liked: Staff & service, amenities
Check-in with Gloria was awesome. She was pleasant and courteous and very friendly. We appreciated the bottled water. Thanks Gloria
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 14, 2024
Thank you so much for sharing your recent experience with us. We think Gloria is pretty amazing also! I know she will be thrilled to hear that she made such an impact. Please visit us again soon. Safe Travels.

10/10 Excellent

Rhyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have everything anyone would want Hut Tub Pool Free Breakfast microwave and refrigerator Perfect for the couple for a Valentine night !
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 14, 2024
Thank you so much for sharing your recent experience with us. We are so glad you were able to settle in and enjoy your time with us. Please visit again soon. Safe Travels.

6/10 Okay

Marilyn

Ok
Stayed 1 night in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 14, 2024
Thank you for rating your recent experience with us. we would love to learn more. Safe Travels

10/10 Excellent

Diane L

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a last minute change in our plans and stayed another night,found the hotel on Expedia, reserved and arrived at hotel with in the hour . Hotel is clean, enjoyed the pool and the hot tub,staff friendly and the complimentary breakfast is delicious!!! Will definitely book again
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 13, 2024
We are so glad to hear that you enjoyed your time with us. Please visit again soon. SAfe Travels.

6/10 Okay

Daegin, Bangor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place! Customer service could have been a little better but I am glad they were able to help me fix my problem and get a room for what I originally tried to book the room for.
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 13, 2024
Thank you so much for sharing your recent experience with us. Safe Travels.

10/10 Excellent

Stefanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such nice staff! I’ve come back for a second visit based on my experience here. Also, the room is really cozy.
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 8, 2024
Thank you so much for your kind words about our team here. I know they will be thrilled to hear it. Please visit us again soon. Safe Travels.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 5, 2024
Thank you so much for being with us. We really appreciate it. Please visit us again soon. Safe Travels.

4/10 Poor

Huguette

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 5, 2024
Thank you for rating your recent experience with us. I am sorry that your experience did not meet your expectations. We would love to learn more. Safe Travels

2/10 Terrible

Randy

Traveled with partner
Disliked: Staff & service
I never write reviews but was very disappointed with my personal getaway to your location. I often book for employees who are in town - stayed myself while in the area that night, was woken up @ 8AM by room service in my room! I was shocked - was just going to mention to front desk service but no one was available when I left to checkout. Left the keys on the front desk. Gentleman at check in was very pleasant.
Stayed 1 night in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 2, 2024
Thank you so much for your feedback. I am sorry that your experience did not meet your expectations. Thank you again. Safe Travels.

8/10 Good

Michael

Response from Jason R. Gerard - Regional Director of Operations on Feb 1, 2024
Thank you so much for taking the time to rate your experience with us. Please visit again soon. Safe Travels.

6/10 Okay

Mike

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Property is quite tired. Needs updating.
Stayed 1 night in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Jan 29, 2024
Thank you so much for taking the time to leave us some feedback. You will be happy to know that in June we will start a full renovation of the hotel. Safe Travels

8/10 Good

Tammy

Stayed 1 night in Jan 2024
Response from Josh on Mar 20, 2024
Thank you for your review. We hope you come back and stay with us again.

10/10 Excellent

Robert

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel. Very relaxed and comfortable environment. Always pleasant and professional staff. Rooms have always been exceptionally clean.
Stayed 1 night in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
Thank you so much for sharing your recent experience with us. We are very glad you have been able to settle in and enjoy your time with us. Please visit us again soon.

8/10 Good

Matthew

Stayed 1 night in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 13, 2024
Thank you for taking the time to rate your recent experience. We really appreciate it. Safe Travels.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
Thank you so much for your high marks. We really appreciate it. Please visit us again soon.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. We liked that it was close to everything but is tucked back from the road so there was a sense of privacy.
Stayed 2 nights in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
Thank you so much for sharing your recent experience. We are so glad you were able to settle in and enjoy your time with us. Please visit us again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
Thank you for rating your recent experience with us. We really appreciate the high marks and are so glad you enjoyed your time. Please visit again soon. Safe Travels

10/10 Excellent

Megan, Lebanon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gloria at Reception was amazing!
Stayed 1 night in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
Thank you so much for your kind words. We think Gloria is pretty amazing also! Thank you for being with us and visit again soon.

8/10 Good

james

Stayed 2 nights in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
Thank you so much for being with us. We appreciate it. Safe Travels.

2/10 Terrible

Jessica

The place was so dirty we walked right out and found a new hotel
Stayed 1 night in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
I am sorry that you are feeling this way about your experience. Sometimes during the winter season, we are not able to get things cleaned as quickly as we would like in our public areas. Thank you again for sharing your experience. Safe Travels.

10/10 Excellent

MaryBeth, Augusta

Stayed 2 nights in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
Thank you so much for being with us and for your high rating. We appreciate you. Safe Travels

2/10 Terrible

oswaldo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
I am sorry that your experience did not meet your expectations. We would love to learn more. Please reach out to the hotel if you have a moment. Safe Travels.

6/10 Okay

Cheryl

Traveled with partner
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
Thank you so much for being with us and rating your experience. We would love to learn more. Safe travels.

8/10 Good

Tyler

Traveled with family
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Jason R. Gerard - Regional Director of Operations on Jan 25, 2024
Thank you so much for being with us. We really appreciate you. Safe Travels.