Ratings based on 912 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great hotel in the Old Port

Posted Jan 16, 2018
Wonderful, updated hotel right in the middle of the Old Port. Staff were very kind, room cozy. I would highly recommend this hotel.
Comment from Hotel Management
Jan 17, 2018 by Lisa, Hotel Management
Thank you for your feedback, We are so glad you had a great stay and hope you come back to see us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great clean hotel with excellent location

Posted Jan 16, 2018
Checked in for 2 nights after one night at a more expensive hotel and found this one cleaner and more comfortable. Well done.
Comment from Hotel Management
Jan 17, 2018 by Lisa, Hotel Management
Thank you for your feedback, we are glad you were more comfortable here with us, and hope you come back and stay with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from portland maine

Great Stay!

Posted Jan 14, 2018
Great experience in Portland at Hampton Inn Great staff
Comment from Hotel Management
Jan 17, 2018 by Lisa, Hotel Management
Thank you for your feedback, we hope you come back and see us in the future for another great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice get away spot

Posted Jan 2, 2018
Convenient location to the Old Port. Jasmyne at the front desk was fantastic. The connected brew pub's food and service was disappointing but the beer was good.
Comment from Hotel Management
Jan 17, 2018 by lisa, Hotel Management
Thank you for your feed back, we are very happy to hear you had a wonderful stay with us. Please come back to see us soon. I'm very sorry to hear about your experience at the Restaurant, unfortunately we are not affiliated with them but we will pass along your review to them.
5 out of 5
Recommended
for Everyone
by A verified traveler from portland maine

Friendly front staff upon check in

Posted Dec 31, 2017
Friendly staff, clean rooms, kids loved the pool, the restaurant attached is great
Comment from Hotel Management
Jan 6, 2018 by Brittney Felker, Hotel Management
Hello Jenny, I greatly appreciate all of your kind words, thank you so much for telling us about your stay. I am very happy to see that you and your family enjoyed all that we have to offer here. Thank you and have a lovely day. Brittney Felker
5 out of 5
by A verified traveler

Very good hotel. Close to downtown Portland. No ne

Posted Dec 22, 2017
We spend winters in Portland area. Stayed at Hampton Inn to do an antique show before we make our winter move to the area.
Comment from Hotel Management
Dec 23, 2017 by Brittney Felker, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to tell us about your recent stay. Very happy to see that you enjoyed your stay and the Portland area so much that you move here for the winter. We will always be happy to have you here. Thank you again and Happy Holidays. Brittney Felker
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome!!!!

Posted Dec 19, 2017
Great room and great hospitality. We will be back. The breakfast buffet was delicious and fresh
Comment from Hotel Management
Dec 21, 2017 by Brittney Felker, Hotel Management
Dear Valued Guest, Thank you so much for taking the time out to tell us about your current stay with us. I am very happy that we made you stay here perfect. I do hope that you will come and stay with us again. Thank you and Happy Holidays. Brittney Felker
4 out of 5
Recommended
for Everyone
by A verified traveler from Mainbe

Excellent staff

Posted Dec 18, 2017
We were greeted by valet attendants who were friendly & down to earth. The front desk staff were very accommodating & patient as they helped us with walking directions through town. The gentleman overseeing breakfast greeted all with a warm staff. Great hotel, exceptional staff!
Comment from Hotel Management
Dec 21, 2017 by Brittney Felker, Hotel Management
Hello AJ, I am very please that we made your stay here with us a perfect one, hope that you will come back again soon. Thank you and Happy Holidays. Brittney Felker
5 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Great Location

Posted Dec 11, 2017
Pros: Location
Cons: Nothing
Location: Highly recommend dinner at Ribollita's.
We could walk where we needed to go, to dinner and shopping. Freeport up the road, Kittery and Maine Mall down the road.
Comment from Hotel Management
Dec 21, 2017 by Brittney Felker, Hotel Management
Hello Becky, Very pleased to see that you had a wonderful stay here with us. I am happy that you enjoyed our location to all the downtown offerings. I hope that you will return again soon. Thank you and happy holidays. Brittney Felker
3 out of 5
Recommended
for Everyone
by A verified traveler from Shanghai,China

店里员工非常友善

Posted Dec 3, 2017
我们提前抵达酒店,本以为要等到下午4点左右才能办理入住,没想到我们早上10点左右抵达前台有房间也给我们入住了。由于我们第二天要等一个重要的UPS快递,跟前台说了,他们也很周到的帮我们关心着,快递一到马上通知了我们!非常感谢他们!
Comment from Hotel Management
Dec 13, 2017 by Nick, Hotel Management
We are glad to hear you enjoyed your stay. And we are also glad we could get you into your rooms as soon as we did! Thank you for being great guests!