Ratings based on 594 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Central hotel

Posted Aug 19, 2015
breakfast with too much plastic for European believes for a 300$ room; nice staff; we had room 337 which headded towards the aircondition of the hotel, which was pretty loud. We have been offered another room (333), heading the same direction.
Comment from EPC
Sep 1, 2015 by Tasha, EPC
Thank you for taking the time to review our hotel. We appreciate your comments and are glad to hear you enjoyed our nice staff. I have shared your comments regarding the air conditioning with our Chief Engineer. Please allow us to serve you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando,Fl

Walking around Portland

Posted Aug 8, 2015
Great walking to all restaurants! Visited the waterfront.....Fun city:)
Comment from EPC
Sep 1, 2015 by Tasha, EPC
Thank you for taking the time to review our hotel. We're so glad you enjoyed Portland and all of the fine restaurants right outside our doors! Please allow us the opportunity to serve you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Outstanding location. Near everything, yet quiet.

Posted Aug 7, 2015
Pros: Comfort, amenities, cleanliness, decor and the location could not be better.
Cons: There was confusion about use of valet carts. Guests not sure whether staff member will take luggage or can guests serve themselves. Sign would help.
Location: The location was the best. Within walking distance to waterfront, shopping, restaurants but removed just enough to provide a quiet environment.
Staff was courteous and helpful. The room was super clean with very comfortable beds, pillows and covers. Nicely decorated. We had two queens and the room was very spacious. Good seating plus comfy desk chair. Numerous easy accessible outlets for electronics. Great location, quiet. Great coffee which is available all day in lobby. "Pick-up and go bags" (limited) filled with snacks and water (free) available in lobby every morning, great convenience to take along on sightseeing tours. We will be staying again next summer.
Comment from EPC
Sep 1, 2015 by Tasha, EPC
Wow! Thank you very much for your kind review! It was a pleasure serving you and we're so glad to hear about how much you enjoyed our hotel and our team! Most importantly, we are thrilled you will be coming back to stay again. We look forward to serving you when you return next summer. Until then, please let us know if there is anything else we can do to be of service to you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Impressed

Posted Aug 5, 2015
This hotel is very conveniently located to Commercial St, the main drag through town and on Fore St, also a very popular street in town. I was extremely impressed with how clean, new and upscale the room was. I've stayed in Hampton Inn's before and expected a middle of the road hotel but this was not. It was very spacious, clean, modern and new. I have no complaints at all.
Comment from EPC
Sep 1, 2015 by Tasha, EPC
Thank you for staying with us and for your kind review! We're so glad you enjoyed your time and the hotel. Please allow us the opportunity to serve you in the future. It sounds like we've earned your loyalty and we look forward to having you back soon!
2 out of 5
by A verified traveler from NYC

disappointing staff

Posted Jul 28, 2015
Pros: proximity to the town
Cons: better staff
Location: great food and shopping
The staff - mainly housekeeping were completely inattentive - the room wasn't made up until we asked at 7 PM at night there was no soap or clean towels - even after we asked for it - we had to go down stairs in the morning and ask again
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great downtown location

Posted Jul 7, 2015
With 3 kids - great small pool and perfect location to everything- staff is terrific. From the valet willing to help you get stuff out of the car in the lot to the breakfast staff willing to help with everything / the staff is wonderful Better ifs - turn down the heat in the pool area - as a parent its crazy how hot it is. And maybe clean the exterior side of the windows - nice view of port but windows are filthy. The hotel is great / just nit-picking. TP
Comment from Hotel Management
Aug 1, 2015 by Tasha, Hotel Management
Thank you for staying with us during your July visit. We appreciate your review and are really happy you found our staff to be "wonderful"....that's our goal! I will also pass along your comments about the pool to our Chief Engineer. Thank you again and we hope we can serve you in the future! Tasha Sheff Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2015
Great location and value. Valet service is cheaper than nearby garage! Good breakfast and very clean, comfortable rooms.
Comment from Hotel Management
Aug 1, 2015 by Tasha, Hotel Management
Thank you for staying with us during your Portland visit! We appreciate your kind review and hope that we can serve you in the future! Tasha Sheff Director of Sales
5 out of 5
Recommended
for Couples
by A verified traveler from london uk

Posted Jun 9, 2015
Pros: Quiet clean location and facilities
Location: Great for downtown Portland, the harbour and bars and restaurants.
Great hotel good location professional staff quiet hotel with good facilities comfortable rooms and a nice breakfast.
Comment from Hotel Management
Jun 20, 2015 by Tasha, Hotel Management
Thank you for your kind review! We're glad to hear you enjoyed our team and a quiet stay! We hope when your travel plans include Portland again, we've earned your loyalty and we can serve you on a future visit! Tasha Sheff Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Very nice place to stay.

Posted Jun 5, 2015
Close to the old port. Very nice staff and super clean.
Comment from Hotel Management
Jun 20, 2015 by Tasha, Hotel Management
Thank you for sharing your comments about your recent stay! We are honored that you chose our hotel during your visit. We are proud of our team of hospitality professionals and it's nice to hear from you that everyone took good care of you during your visit. We hope you'll come visit us again soon! Tasha Sheff Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from central Pennsylvania

Convenience

Posted May 31, 2015
Pros: The hotel had great coffee and tea always available in the lobby along with fresh apples. The staff was very friendly. Elevators were quick!
Cons: Quieter air conditioning would be a great improvement.
Location: It is near the Old Town and the water for fishing excursions and ferry boat rides. Lots of shops and great restaurants abound!
The hotel was located close to everything we had time to do in the three days we spent in Portland. It's about a block from the ferry rides you can take to Peaks Island or the mail ferry which has about a three hour run around most of the islands. It is close by to excellent restaurants which before the trip I had no idea what quality restaurants there were in Portland. It's a short drive to Freeport for additional shopping if you are looking for that. We tried fresh oysters, had lobster, peekytoe crabs, scallops and great Sicilan food. There are bakeries near the hotel and gelato places that should not be missed! For business people, the hotel had lots of places to plug in all your electronics!
Comment from Hotel Management
Jul 1, 2015 by Tasha, Hotel Management
Thank you for taking the time to provide a review of our hotel. We are thrilled to learn you had a great stay. Portland, Maine has emerged as one of the country's finest dining scenes and it sounds you enjoyed some of the city's best spots! Please come back and visit us again soon! Tasha Sheff Director of Sales