Ratings based on 773 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great Hotel in Old Port with reasonable prices.

Posted Dec 5, 2016
Pros: Everything -- Check-in easy, room clean and comfortable, cookies as a welcome, fresh coffee available, free breakfast.
Cons: Sunday check-out was busy and there was a long wait for the valet. I suggest you call down to the desk for your car 1/2 hour before you are ready.
Location: On Fore Street and close to Commercial Street and Middle Street and Exchange Place.
We came up to Portland from Boston for a quick, low key get-away. This hotel is within walking distance to great restaurants, pubs, craft breweries and shopping.
Comment from Hotel Management
Dec 6, 2016 by Lindsey, Hotel Management
Hello, Thank you so much for choosing to stay with us and for the amazing review. We are so happy you enjoyed yourselves. I do apologize for the valet wait. It is hot or miss sometimes everyone leaves all at once and sometimes it is no problem. We will work on this for sure. My best, Lindsey Struck General Manager
4 out of 5
by A verified traveler from US

Posted Nov 21, 2016
Only stayed one night, but the hotel is in a great location. Clean and comfortable. Friendly staff.
Comment from Hotel Management
Nov 21, 2016 by Lindsey Struck, Hotel Management
Thank you so much for taking the time to review your stay with us. happy Holidays to you and your family!
4 out of 5
by A verified traveler from US

Posted Nov 14, 2016
Cons: Do not get a room that is adjoining to a stranger. Kids next door who woke us up with noise through the door at 7:30 am
Leisure stay on a Saturday night. Great location. Walking distance to most activities in the Old Port
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
I am so sorry that this was your experience truly. I am saddened that you were unable to have a good rest. Please accept my sincerest apologies! My best, Lindsey Struck
5 out of 5
by A verified traveler from US

Best hotel of our week long trip out east.

Posted Nov 12, 2016
Location: Great location, shops and local breweries very close.
Great view of the harbor, close to everything, very nice breakfast.
Comment from Hotel Management
Nov 21, 2016 by Lindsey, Hotel Management
Thank you so much for taking the time to write about your stay with us. We are so happy you enjoyed. Happy Holidays! My best, Lindsey Struck General Manager
5 out of 5
by A verified traveler from Danvers, MA

Great hotel, walking distance to everything!

Posted Nov 12, 2016
Pros: Friendly staff, clean, great breakfast!
Location: Central to the waterfront and nears tons of great dining options!
This is modern, clean hotel. Our room with a king sized bed was very spacious and comfortable. The valet parking in hotel's own parking lot was great! We parked our car once and then walked everywhere. The hotel is very close to the waterfront and many excellent restaurants and bars. We stopped in for a beer at Sebago Brewery located in the hotel. The breakfast (also included) was excellent with lots of choices, the dining area was extremely comfortable. At the end of our meal a friendly lady was handing out mints, very homey. We will certainly be back-great value awesome location!
5 out of 5
by A verified traveler from US

Perfect and close to downtown waterfront

Posted Nov 3, 2016
Very clean, comfortable room. Perfect for a great night's sleep and very courteous staff.
Comment from Hotel Management
Nov 21, 2016 by Lindsey, Hotel Management
Thank you so much for taking the time to write about your stay with us. We are so happy you enjoyed. Happy Holidays! My best, Lindsey Struck General Manager
5 out of 5
by A verified traveler from US

Posted Oct 31, 2016
It is great having the Sebago Brewery restaurant downstairs!
Comment from Hotel Management
Nov 30, 2016 by Lindsey , Hotel Management
Hello, Thnak you so much for choosing to stay with us. I am happy you enjoyed your stay and Sebago! We hope you will visit us again soon. My best, Lindsey Struck General Manager
5 out of 5
by A verified traveler from US

Very much impressed

Posted Oct 27, 2016
Pros: Location, location, location. Plenty of parking just off the main street. Clean, comfortable, hospitable.
Cons: Honestly I don't have anything bad to say about our staying.
Comment from Hotel Management
Nov 21, 2016 by Lindsey, Hotel Management
Thank you so much for taking the time to write about your stay with us. We are so happy you enjoyed. Happy Holidays! My best, Lindsey Struck General Manager
5 out of 5
by A verified traveler

Posted Oct 14, 2016
Walkable to the great restaurants in downtown Portland.
Comment from Hotel Management
Nov 21, 2016 by Lindsey, Hotel Management
Thank you so much for taking the time to write about your stay with us. We are so happy you enjoyed. Happy Holidays! My best, Lindsey Struck General Manager
4 out of 5
by A verified traveler from Westchester, NY

Great location/hotel. Marred by ultra soft bed.

Posted Oct 12, 2016
Located a short walk from the harbor and lovely shots and restaurants. The hotel had all the class and amenities one expects from a top national name. I would have easily given 5 stars except for the beds which were way too soft. Obviously, this is a matter of personal preference - mine is for a more supportive mattress.
Comment from Hotel Management
Dec 6, 2016 by Lindsey, Hotel Management
Hello, Thank you for choosing to stay with us. I am very saddened that you did not enjoy our beds but completely understand. We hope to see you again soon! My best, Lindsey Struck General Manager