Ratings based on 837 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Great location in Portsmouth

Posted Jul 25, 2017
Pros: Location and wonderfully appointed rooms.
Location: The location is perfectly situated to take advantage of all that Portsmouth has to offer.
The hotel is within easy walking distance to the center of town ( a few blocks). Very helpful and friendly staff amde our stay terrific!
5 out of 5
Recommended
for Families
by A verified traveler from Boston

Nice hotel close to waterfront, museum and old cit

Posted Jul 11, 2017
Pros: Location. Staff. Rates.
Location: Hike trails. Waterfront. Old city. Museums. Art galleries. Great restaurants.
Nice staff. Lots of amenities. Great location. Near ferry to nearby island excursions. Near waterfront running trails and beaches. A walk from concert venues, shops and restaurants. Near small park hiking trails. Walk to galleries and museums. Easy drive from Boston. Child friendly. Indoor swimming and gym.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Hi Chip, Thank you for taking the time to write a review. We are elated you enjoyed yourselves here in Portland and hope to see you again soon. Have a great day! My best, Lindsey
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Close to waterfront, shopping and restaurants

Posted Jul 6, 2017
Stayed 2 nights, staff were friendly, great location and we got a free shuttle ride to the fireworks.
Comment from Hotel Management
Jul 11, 2017 by Lindsey, Hotel Management
Thank you! For taking the time to write about your stay with us. We truly appreciate it and hope to see you again in Portland soon. My very best, Lindsey Struck General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Nice hotel and great staff! Centrally located!

Posted May 25, 2017
We had a wonderful time in Portland! Location and staff were great! Clean and comfortable.
Comment from Hotel Management
Jul 11, 2017 by Lindsey, Hotel Management
Thank you! For taking the time to write about your stay with us. We truly appreciate it and hope to see you in Portland soon. My very best, Lindsey Struck General Manager
5 out of 5
by Denise

Close to Old Port

Posted May 15, 2017 on Hotels
The hotel is in walking distance of Old Port so it's ideal. Sebago Restaurant is so yummy and the hotel staff were great with us. Definitely coming back here since we travel to Portland quite often.
Comment from Hotel Management
May 18, 2017
Thank you so much for taking the time to write a review about your stay. I am so happy you enjoyed yourselves and hope to see you again soon! My best, Lindsey Struck General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
I changed my hotel reso 3 weeks prior to visiting and they had not updated the reso within the system so my stay wasn't on record and i lost my room. I had requested a king size bed but since my hotel rest wasn't on record they gave me two queen beds. The hotel staff member at the front desk replied with "Well you are paying for a place to stay and a room not a bed so they are all the same." However, they are not all the same, we were expecting a King size bed, not two queen size beds.
Comment from Hotel Management
May 18, 2017 by Lindsey, Hotel Management
I am very saddened this was your experience. Unfortunately, given you did not book through the hotel directly we are unable to confirm and gtd bedding type. The reservation as received by us from Expedia does have 2 queen beds. I will however handle the response you received from the desk I do apologize that was your experience and assure you better in the future. My best, Lindsey Struck General Manager
5 out of 5
by Brad

Posted May 15, 2017 on Hotels
Great Hotel and super service. Close to the waterfront. Would definitely stay here again. There are hotels even closer to the water but much more expensive.
Comment from Hotel Management
May 18, 2017
Thank you so much for taking the time to write a review about your stay. I am so happy you enjoyed yourselves and hope to see you again soon! My best, Lindsey Struck General Manager
5 out of 5
by Katrina

Posted May 13, 2017 on Hotels
It was amazing, everyone was extremely friendly, welcoming, and helpful. They found out it was my birthday and left a small gift and card in my room, which made my day...the little things go a long way and make people come back. There was one small issue with the toilet but wouldn't have an effect on the overall experience. Great people...thank you again for being apart of memorable birthday weekend.
Comment from Hotel Management
Jul 11, 2017
Thank you! For taking the time to write about your stay with us. We truly appreciate it and hope to see you in Portland soon. My very best, Lindsey Struck General Manager
5 out of 5
by A verified traveler

Posted May 12, 2017 on Hotels
Super people, efficient and pleasant. They did a great job of making my stay there enjoyable. The hotel facility was great. And the location in the downtown area was close to great places to visit, eat, and shop.
Comment from Hotel Management
May 18, 2017
Thank you so much for taking the time to write a review about your stay. I am so happy you enjoyed yourselves and hope to see you again soon! My best, Lindsey Struck General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

excellect

Posted May 4, 2017 on Orbitz
Have stayed here many times and it's always terrific. Never had a single issue
Comment from Hotel Management
May 9, 2017 by Lindsey, Hotel Management
Hello, thank you for taking the time to write a review of your stay with us. We do appreciate it and hope to see you again. My very best, Lindsey Struck General Manager