Ratings based on 800 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Excellent Stay in. Portland

Posted Feb 16, 2017
Pros: Everything
Cons: Can't find anything that needs improvement
Location: Love the fact that we could walk everywhere
From the Moment we've arrived to the moment we've checked out we had only but the best service possible. Front desk staff very personable and knowledgeable about the area.
Comment from Hotel Management
Mar 13, 2017 by GM, Hotel Management
Hello! We are so excited you had such a fabulous time. We hope to see you again soon! Thanks again. My best, Lindsey Struck
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice great experience

Posted Feb 10, 2017
Everyone was so pleasant clean best continental breakfast
Comment from Hotel Management
Mar 13, 2017 by GM, Hotel Management
Thank you for choosing to stay with us. We appreciate you taking the time and look forward to seeing you on your next visit! My best, Lindsey Struck General Manager
2 out of 5
by A verified traveler from Orlando, FL

Mold

Posted Feb 6, 2017
I was disappointed to find black mold in my shower, along with a splatter on the wall that appears to be blood. Considering these rooms are supposed to be cleaned so regularly, it's concerning that this hasn't been addressed sooner. In addition, the comforter on the bed was a combination of sheets and fabric, which felt very hospital-like. I understand this is for easy cleaning, but it made it difficult to sleep. There also was no bottled water in the rooms, which is a fairly common practice, and after finding mold I was understandably reluctant to drink the tap.
Comment from Hotel Management
Mar 13, 2017 by GM, Hotel Management
Good day, Thank you for taking the time to detail out your stay with us. We are saddened you did not enjoy your stay and we sincerely apologize to you for this experience. I hope we can do better next time. My best, Lindsey Struck General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Feb 2, 2017
Went to Portland for a last minute get-a-way, the Hotel is in a great location, it is clean and has a friendly staff!
Comment from Hotel Management
Feb 9, 2017 by Lindsey, Hotel Management
Hi Laura, Thank you so much for your feedback I am truly happy that you had a great time. We look forward to seeing you again soon! My best, Lindsey Struck General Manager
5 out of 5
by A verified traveler

Posted Dec 21, 2016 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Hello, Thank you so much for staying with us and I am so happy you enjoyed your stay with us. We hope to see you again soon! My best, Lindsey Struck General Manager
5 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to review your stay with us. We are so glad you enjoyed. We look forward to hosting you again soon. My best, Lindsey Struck General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pownal ME

Annual visit

Posted Dec 12, 2016
Pros: Location, price and friendly staff
Location: Old Port during the holidays - very festive!!
Very pleasant and attentive staff. We are preferential to Hampton Inn no matter where we travel!
Comment from Hotel Management
Dec 14, 2016 by Lindsey, Hotel Management
Hi Katie, I am so glad you choose Hampton and even more happy you enjoyed your stay with us. We cannot wait to see you again but in the interim have an amazing holiday! My best, Lindsey Struck General Manager
4 out of 5
by A verified traveler

Posted Dec 8, 2016 on Hotels
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Hello, Thank you so much for your review we are so happy you enjoyed your stay with us. Please have a great holiday! My best, Lindsey Struck General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel in Old Port with reasonable prices.

Posted Dec 5, 2016
Pros: Everything -- Check-in easy, room clean and comfortable, cookies as a welcome, fresh coffee available, free breakfast.
Cons: Sunday check-out was busy and there was a long wait for the valet. I suggest you call down to the desk for your car 1/2 hour before you are ready.
Location: On Fore Street and close to Commercial Street and Middle Street and Exchange Place.
We came up to Portland from Boston for a quick, low key get-away. This hotel is within walking distance to great restaurants, pubs, craft breweries and shopping.
Comment from Hotel Management
Dec 6, 2016 by Lindsey, Hotel Management
Hello, Thank you so much for choosing to stay with us and for the amazing review. We are so happy you enjoyed yourselves. I do apologize for the valet wait. It is hot or miss sometimes everyone leaves all at once and sometimes it is no problem. We will work on this for sure. My best, Lindsey Struck General Manager
5 out of 5
by A verified traveler

Great stay

Posted Nov 29, 2016 on Hotels
One night stay. Convenient to the Old Port.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Hello, Thank you so much for choosing to stay with us. We are so glad you enjoyed we hope to see you again soon! My best, Lindsey Struck General Manager