Fantastic deal if the shuttle operates
Posted Nov 14, 2016 on Hotels
For the most part, I was impressed with the hotel and the room. The free breakfast was fantastic, and the staff was superb. The pool is decent compared to most I've seen for hotels in the area. This is the first place I've gone to where the Do-Not-Disturb sign resulted in a notice under the door about follow-on service, which impressed me. There is a great brewery restaurant that is conveniently located to the hotel, which is quite convenient when wrapping up a night out with close friends. There is supposed to be a shuttle available for service to/from the airport and/or bus-train transit station, but it was under repair, so the hotel took care of the taxi fare from the airport. Very impressive! Unfortunately, once leaving, I received a $2 coupon for a taxi to the transit station. Disappointing, as it was Veterans Day, I'm a veteran (and current servicemember), and the overall departure fare was less than that covered on my arrival. I guess if you're an arriving customer, you're a priority, but if you're leaving, you're on your own; that's how it felt. I might stay here again, but only if the shuttle is operational.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to write about your stay with us. We 100% pay for your cab fare back pending the time you are returning is within our normal shuttle operating hours which is 7am-10pm. Anything outside shuttle hours would not be reimbursed. Please let me know if this was not the case and I will be happy to refund your cab fare! Our shuttle will be running again shortly our yearly maintenance took a little longer than planned I apologize for this inconvenience.