Ratings based on 854 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Florida

OVER PRICED NIGHTMARE!!

Posted Sep 19, 2017
Stayed 3 nights in what was "suppose" to be water view room, with no view. We were given a "handicap" room for some unknown reason. Wasted much of our short stay trying to get into our room. Even the hotel staff keys would not work!! We were given new keys that didn't work approximately 20 times!! You would think a room at $300.00 a night would be pretty fabulous!! NOT THE CASE HERE!! We were also told we would receive a 1 night credit that didn't happen.
4 out of 5
Recommended
for Everyone
by A verified traveler from nee york, ny

Stay over in Portland

Posted Sep 3, 2017
Great location and accommodations. Comvenient to all!
Comment from Hotel Management
Sep 9, 2017 by Brittney Felker, Hotel Management
Happy to see that you enjoyed your stay with us. Thank you for all of your feedback. Hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

Great location!

Posted Aug 28, 2017
Pros: Location
The location of this hotel is the best! You can literally walk anywhere! So many restaurants and shops. We came with another couple for the night and had a room with 2 queen beds. The room was clean and the beds were very comfortable. Loved the heavy blankets and would like to have some on my own bed. Could see the water from our room too. Valet guys were awesome!!
Comment from Hotel Management
Sep 9, 2017 by Brittney Felker, Hotel Management
Glad to see that you enjoyed your stay with us and all of the attractions that Portland, Maine has to offer. Hope to see you again in the future.
2 out of 5
by A verified traveler

Posted Aug 19, 2017
My room was right next to a mofor which made noise all night. We couldn't sleep well. Room was not so clean and not comfy as we expected.
Comment from Hotel Management
Sep 9, 2017 by Brittney Felker, Hotel Management
I am sorry to hear that this is how your stay went. I will look into correcting all of the issues that occurred during your stay. Thank you for feedback. Hope you will give us another try in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Great location to downtown waterfront.

Posted Aug 18, 2017
Had a fun time in Portland. Easy to walk to Restaurants, shopping and nightlife.
Comment from Hotel Management
Aug 18, 2017 by Lindsey, Hotel Management
I hope this email finds you well and that you are enjoying summer. I wanted to say thank you for your feedback we are so happy you enjoyed your stay with us. We cannot wait to see you again soon and wish you all the best. Until next time…..
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Great location in Portsmouth

Posted Jul 25, 2017
Pros: Location and wonderfully appointed rooms.
Location: The location is perfectly situated to take advantage of all that Portsmouth has to offer.
The hotel is within easy walking distance to the center of town ( a few blocks). Very helpful and friendly staff amde our stay terrific!
Comment from Hotel Management
Aug 18, 2017 by Lindsey, Hotel Management
I hope this email finds you well and that you are enjoying summer. I wanted to say thank you for your feedback we are so happy you enjoyed your stay with us. We cannot wait to see you again soon and wish you all the best. Until next time…..
5 out of 5
Recommended
for Families
by A verified traveler from Boston

Nice hotel close to waterfront, museum and old cit

Posted Jul 11, 2017
Pros: Location. Staff. Rates.
Location: Hike trails. Waterfront. Old city. Museums. Art galleries. Great restaurants.
Nice staff. Lots of amenities. Great location. Near ferry to nearby island excursions. Near waterfront running trails and beaches. A walk from concert venues, shops and restaurants. Near small park hiking trails. Walk to galleries and museums. Easy drive from Boston. Child friendly. Indoor swimming and gym.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Hi Chip, Thank you for taking the time to write a review. We are elated you enjoyed yourselves here in Portland and hope to see you again soon. Have a great day! My best, Lindsey
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Close to waterfront, shopping and restaurants

Posted Jul 6, 2017
Stayed 2 nights, staff were friendly, great location and we got a free shuttle ride to the fireworks.
Comment from Hotel Management
Jul 11, 2017 by Lindsey, Hotel Management
Thank you! For taking the time to write about your stay with us. We truly appreciate it and hope to see you again in Portland soon. My very best, Lindsey Struck General Manager
5 out of 5
by A verified traveler

Posted Jun 24, 2017 on Hotels
Comment from Hotel Management
Jul 11, 2017
Thank you! For taking the time to write about your stay with us. We truly appreciate it and hope to see you again in Portland soon. My very best, Lindsey Struck General Manager
5 out of 5
by A verified traveler

Posted Jun 23, 2017 on Hotels
Very helpful staff. Fabulous room overlooking the water.
Comment from Hotel Management
Jul 11, 2017
Thank you! For taking the time to write about your stay with us. We truly appreciate it and hope to see you again in Portland soon. My very best, Lindsey Struck General Manager