Ratings based on 815 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Nice hotel and great staff! Centrally located!

Posted May 25, 2017
We had a wonderful time in Portland! Location and staff were great! Clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
I changed my hotel reso 3 weeks prior to visiting and they had not updated the reso within the system so my stay wasn't on record and i lost my room. I had requested a king size bed but since my hotel rest wasn't on record they gave me two queen beds. The hotel staff member at the front desk replied with "Well you are paying for a place to stay and a room not a bed so they are all the same." However, they are not all the same, we were expecting a King size bed, not two queen size beds.
Comment from Hotel Management
May 18, 2017 by Lindsey, Hotel Management
I am very saddened this was your experience. Unfortunately, given you did not book through the hotel directly we are unable to confirm and gtd bedding type. The reservation as received by us from Expedia does have 2 queen beds. I will however handle the response you received from the desk I do apologize that was your experience and assure you better in the future. My best, Lindsey Struck General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
Pros: Close to ferry terminal, shops and restaurants.
Cons: Indoor pool was smaller than I expected.
Great staff, very pleasant. Walking distance to ferry. Restaraunt inside hotel has great burgers.
Comment from Hotel Management
May 9, 2017 by Lindsey, Hotel Management
Hello, thank you for taking the time to write a review of your stay with us. We do appreciate it and hope to see you again. My very best, Lindsey Struck General Manager
4 out of 5
by A verified traveler

Nice hotel

Posted Feb 18, 2017 on Hotels
Room was clean, bed was comfortable, breakfast was simple but good. Not included in price is parking, so plan on spending an extra $15 a day or park a block away. Old Port area was minutes away, plenty of restrurant and shopping in the immediate vicinity
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Hello, Thank you so much for the kind review we hope to see you again soon. My best, Lindsey Struck General Manager
4 out of 5
by A verified traveler

Posted Feb 17, 2017 on Hotels
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you so much for choosing to stay with us! We hope to see you again soon. My best, Lindsey Struck General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Excellent Stay in. Portland

Posted Feb 16, 2017
Pros: Everything
Cons: Can't find anything that needs improvement
Location: Love the fact that we could walk everywhere
From the Moment we've arrived to the moment we've checked out we had only but the best service possible. Front desk staff very personable and knowledgeable about the area.
Comment from Hotel Management
Mar 13, 2017 by GM, Hotel Management
Hello! We are so excited you had such a fabulous time. We hope to see you again soon! Thanks again. My best, Lindsey Struck
4 out of 5
by Maria

Posted Feb 13, 2017 on Hotels
Very nice large room. Beds were very comfortable. Loved the bathroom, great sink!! Great breakfast buffet.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Hello, Thank you so much for choosing to stay with us. We are so happy you enjoyed and hope to see you again soon. My best, Lindsey Struck General Manager
4 out of 5
by Bridget

Great location for a weekend in Portland

Posted Feb 13, 2017 on Hotels
Great location, service & comfort. Have stayed here before and would stay here again.
Comment from Hotel Management
Apr 5, 2017
Thank you so much for the kind review. We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice great experience

Posted Feb 10, 2017
Everyone was so pleasant clean best continental breakfast
Comment from Hotel Management
Mar 13, 2017 by GM, Hotel Management
Thank you for choosing to stay with us. We appreciate you taking the time and look forward to seeing you on your next visit! My best, Lindsey Struck General Manager
4 out of 5
by Michele

Nice

Posted Feb 6, 2017 on Hotels
Nice hotel. Staff was very nice. Close to a lot of restaurants and sight seeing.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Thank you for taking the time to review our hotel we are so glad you enjoyed yourselves. We look forward to seeing you again soon! My best, Lindsey Struck General Manager