Ratings based on 249 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Excellent Stay in. Portland

Posted Feb 16, 2017
Pros: Everything
Cons: Can't find anything that needs improvement
Location: Love the fact that we could walk everywhere
From the Moment we've arrived to the moment we've checked out we had only but the best service possible. Front desk staff very personable and knowledgeable about the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice great experience

Posted Feb 10, 2017
Everyone was so pleasant clean best continental breakfast
2 out of 5
by A verified traveler from Orlando, FL

Mold

Posted Feb 6, 2017
I was disappointed to find black mold in my shower, along with a splatter on the wall that appears to be blood. Considering these rooms are supposed to be cleaned so regularly, it's concerning that this hasn't been addressed sooner. In addition, the comforter on the bed was a combination of sheets and fabric, which felt very hospital-like. I understand this is for easy cleaning, but it made it difficult to sleep. There also was no bottled water in the rooms, which is a fairly common practice, and after finding mold I was understandably reluctant to drink the tap.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Feb 2, 2017
Went to Portland for a last minute get-a-way, the Hotel is in a great location, it is clean and has a friendly staff!
Comment from Hotel Management
Feb 9, 2017 by Lindsey, Hotel Management
Hi Laura, Thank you so much for your feedback I am truly happy that you had a great time. We look forward to seeing you again soon! My best, Lindsey Struck General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pownal ME

Annual visit

Posted Dec 12, 2016
Pros: Location, price and friendly staff
Location: Old Port during the holidays - very festive!!
Very pleasant and attentive staff. We are preferential to Hampton Inn no matter where we travel!
Comment from Hotel Management
Dec 14, 2016 by Lindsey, Hotel Management
Hi Katie, I am so glad you choose Hampton and even more happy you enjoyed your stay with us. We cannot wait to see you again but in the interim have an amazing holiday! My best, Lindsey Struck General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel in Old Port with reasonable prices.

Posted Dec 5, 2016
Pros: Everything -- Check-in easy, room clean and comfortable, cookies as a welcome, fresh coffee available, free breakfast.
Cons: Sunday check-out was busy and there was a long wait for the valet. I suggest you call down to the desk for your car 1/2 hour before you are ready.
Location: On Fore Street and close to Commercial Street and Middle Street and Exchange Place.
We came up to Portland from Boston for a quick, low key get-away. This hotel is within walking distance to great restaurants, pubs, craft breweries and shopping.
Comment from Hotel Management
Dec 6, 2016 by Lindsey, Hotel Management
Hello, Thank you so much for choosing to stay with us and for the amazing review. We are so happy you enjoyed yourselves. I do apologize for the valet wait. It is hot or miss sometimes everyone leaves all at once and sometimes it is no problem. We will work on this for sure. My best, Lindsey Struck General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 21, 2016
Only stayed one night, but the hotel is in a great location. Clean and comfortable. Friendly staff.
Comment from Hotel Management
Nov 21, 2016 by Lindsey Struck, Hotel Management
Thank you so much for taking the time to review your stay with us. happy Holidays to you and your family!
4 out of 5
Recommended
for Couples
by A verified traveler from US

Posted Nov 14, 2016
Cons: Do not get a room that is adjoining to a stranger. Kids next door who woke us up with noise through the door at 7:30 am
Leisure stay on a Saturday night. Great location. Walking distance to most activities in the Old Port
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
I am so sorry that this was your experience truly. I am saddened that you were unable to have a good rest. Please accept my sincerest apologies! My best, Lindsey Struck
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best hotel of our week long trip out east.

Posted Nov 12, 2016
Location: Great location, shops and local breweries very close.
Great view of the harbor, close to everything, very nice breakfast.
Comment from Hotel Management
Nov 21, 2016 by Lindsey, Hotel Management
Thank you so much for taking the time to write about your stay with us. We are so happy you enjoyed. Happy Holidays! My best, Lindsey Struck General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Danvers, MA

Great hotel, walking distance to everything!

Posted Nov 12, 2016
Pros: Friendly staff, clean, great breakfast!
Location: Central to the waterfront and nears tons of great dining options!
This is modern, clean hotel. Our room with a king sized bed was very spacious and comfortable. The valet parking in hotel's own parking lot was great! We parked our car once and then walked everywhere. The hotel is very close to the waterfront and many excellent restaurants and bars. We stopped in for a beer at Sebago Brewery located in the hotel. The breakfast (also included) was excellent with lots of choices, the dining area was extremely comfortable. At the end of our meal a friendly lady was handing out mints, very homey. We will certainly be back-great value awesome location!
Comment from Hotel Management
Dec 14, 2016 by Lindsey, Hotel Management
Hello Gabrielle, Thank you so much for taking the time to write about your stay we truly appreciate it. We hope to see you again soon! My best, Lindsey Struck General Manager