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Reviews of Comfort Inn Saco-Old Orchard Beach

2.5 out of 5
Comfort Inn Saco-Old Orchard Beach
48 Industrial Park Rd, Building A, Saco, ME

Reviews

9.2

Wonderful

Rating 10 - Excellent. 632 out of 1002 reviews" "
Rating 8 - Good. 297 out of 1002 reviews" "
Rating 6 - Okay. 45 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

2/10 Terrible

Gary

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property had poor check in Rooms had blood stains on comforter very dirty common areas Breakfast is very disappointing
Stayed 1 night in Jul 2022

2/10 Terrible

Christine D

Traveled with group
Stayed 3 nights in Jun 2022

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our needs
Stayed 1 night in May 2022

8/10 Good

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nothing wrong, they were under construction at the time so nothing wrong with our stay
Stayed 1 night in May 2022

10/10 Excellent

Mark S

Stayed 1 night in May 2022

8/10 Good

Edward

Stayed 1 night in May 2022

8/10 Good

Edward

Hotel under going renovations
Stayed 1 night in May 2022

10/10 Excellent

Amanda

Stayed 1 night in May 2022

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice stay: nice bedding and hot water. Good wifi, good breakfast, nice staff Good all around 👍
Stayed 1 night in May 2022

8/10 Good

brenda

Stayed 1 night in Apr 2022

8/10 Good

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This comfort inn at Saco ME was a good choice. Everything was clean and comfortable. The free breakfast was a definite plus for us. Was a great experience overall. Would recommend this.
Stayed 1 night in Apr 2022

10/10 Excellent

beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right off the highway so it was easy to find. It was also easy to get into town to the stores and the restaurants.
Stayed 2 nights in Apr 2022

8/10 Good

Amanda

Stayed 1 night in Apr 2022

10/10 Excellent

ud

Stayed 1 night in Apr 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for our Maine coastal trip.
Great smaller sized hotel. Friendly staff and clean rooms. Parking was easy!
Stayed 1 night in Apr 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased.
Room and entire hotel was very clean. Plenty of options at the breakfast. All staff were very pleasant.
Stayed 2 nights in Apr 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place.
Stayed 6 nights in Apr 2022

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Convenient and comfy place to stay
Visiting UNE with our son we stayed over this past weekend, very conveniently nearby the campus, very comfortable beds, unfortunately, there was a basketball team so they were rather loud, other than that I recommend this other for its location and comfort.
Stayed 2 nights in Apr 2022

2/10 Terrible

Shannon, redwood

Business traveler
Liked: Cleanliness
Was not able to sleep at all due to screaming,yelling and slamming of doors .. I was on the 4th floor it was aweful and I had to drive 10 hours the next day home
Stayed 1 night in Apr 2022

2/10 Terrible

Eric

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Drip Drip
Checked into my room to discover a big keak in the ceiling and wall. It was late so I did not mention it that night. When I told the front desk agent the next morning they did not offer me any solution and just told me that there is consturction on the 5th floor (i was on the 2nd). Left without finishing my stay.
Stayed 3 nights in Apr 2022

2/10 Terrible

Sandra

Disliked: Staff & service, amenities
Stayed 1 night in Apr 2022

4/10 Poor

Lexis

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness
The cleanliness of the room was way below the expectations. The sheets were dirty, there were food crumbs on the headboard, and trash left on the floor. Staff member were very loud in hallways and in the breakfast area.
Stayed 2 nights in Apr 2022

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities, room comfort
The check-in staff was friendly and helpful. The bathroom and bed were clean, but the room needed to be vacuumed as there were food crumbs all over the rug and dried plaster or concrete chunks on the bathroom floor. We requested that the room be vacuumed, which they responded to politely and quickly. However, it was still barely vacuumed and the floor was left unclean. The bed was incredibly comfortable and the hotel was quiet. The free breakfast offered a lot to choose from and was well prepared. Despite the room floor being dirty, we would stay there again.
Stayed 1 night in Apr 2022

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2022

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

FRANK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very pleasant ,especially tricha at breakfast
Stayed 1 night in Mar 2022

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice breakfast in the morning and rooms are spacious and comfortable beds.
Stayed 2 nights in Mar 2022

2/10 Terrible

melissa

Traveled with family
Disliked: Property conditions & facilities
Very noisy it was under construction and we not told they drilled from 8 am to 7 at night we drove a long way and wanted to sleep but couldn’t because of the noise
Stayed 1 night in Mar 2022

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Dawn Coughlin Assistant General Manager on Mar 14, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

8/10 Good

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Tiana

Liked: Staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Mar 2022

8/10 Good

LISA, Ellsworth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet was torn, bathroom with some mold. But overall, it was clean. The beds were great! Staff was friendly and check in was quick.
Stayed 1 night in Mar 2022

10/10 Excellent

Charles

Stayed 1 night in Mar 2022

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very clean
Stayed 1 night in Feb 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Kathy

Stayed 1 night in Feb 2022

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and comfortable. Soap & shampoo were not acceptable, many spots in parking lot were covered in snow and ice.
Stayed 1 night in Feb 2022

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Comfort and Good Service
The bed was the most comfortable bed I’ve slept in!
Stayed 3 nights in Feb 2022

10/10 Excellent

Diane

Stayed 1 night in Feb 2022

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was smooth! Room was clean spacious and very comfortable!
Stayed 1 night in Feb 2022

10/10 Excellent

Colleen

Stayed 1 night in Feb 2022

10/10 Excellent

James B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness plus
Stayed 1 night in Feb 2022

8/10 Good

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Similar to the old Hampton Inn service
This used to be a Hampton Inn and I always stayed there because of the location. I decided to try it to see if they maintained the Hampton Inn level of service. Overall it was equal with one exception, single ply toilet paper. Really? That is where you decided to cut costs? I think you could afford a decent sheet of toilet paper for your guests.
Stayed 1 night in Jan 2022

10/10 Excellent

Beth A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Joseph, Windham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022