All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for the perfect rating, Bruce! We are delighted you had a great time at Hampton Inn Portsmouth Central and we look forward to making your next stay a great one once again.Sincerely,Greg Girtatos,General Manager
Dear Diane,Thank you for the five-star rating! We are delighted to have exceeded your expectations with your room and our staff. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager
The person who checked me in was wonderful. My room was clean, but the bathroom mirror and frame had toothpaste spit on it and there was hair in the tub drain. Yuck!
Cheryl
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Cheryl,Thank you for choosing Hilton Garden Inn Portland Airport. We are glad you liked our front desk and your room. Your comment regarding the cleanliness of your bathroom has been noted. We have shared your concerns with the appropriate individuals to be more diligent in their efforts. Thank you for your feedback and we hope to welcome you back again soon.Sincerely,Scott McKenney,General Manager
8/10 Good
John
Apr 16, 2024
Liked: Cleanliness, staff & service
John
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear John,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager
8/10 Good
Bud
Traveled with family and small children, Traveled with family
Convenient to airport. Decor is getting a little tired.
Bud
Response from General Manager on Apr 15, 2024
Dear Bud,Thank you for taking a moment to share such a delightful review of Hilton Garden Inn Portland Airport. We are glad that our convenient location met your expectations. We hope to have the opportunity to welcome you back the next time you're in the Portland area!Sincerely,Scott McKenney,General Manager
6/10 Okay
margaret
Apr 12, 2024
Liked: Cleanliness, amenities
It seems like there should have been two people at the front desk. The phone kept ringing while he was trying to check us in.
margaret
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Margaret,Thank you for taking the time to let us know about your experience. We are glad you had an overall good stay. Your feedback regarding our front desk has been noted. It would be an honor to host your next visit when you plan to return to this area.Sincerely,Scott McKenney,General Manager
6/10 Okay
Katie
Traveled with partner
Apr 11, 2024
Disliked: Staff & service
The stay was good but the park and fly was not worth it. When we landed after a long day of travel we had to call the hotel multiple times to get anyone to pick up the phone. Then had to call three times and request a ride, leaving us waiting at the airport for over 45 minutes. I don’t think we will pay for this service again.
Katie
Stayed 1 night in Mar 2024
Response from General Manager on Apr 12, 2024
Dear Katie,Thank you for making us a part of your travel plans. We are happy that your stay was good. However, it is disappointing to learn of the issues you experienced with our front desk and with the delay in the shuttle service. We know a first impression is essential, and what you described is not typical at our hotel. Please be assured this will be addressed appropriately. We appreciate you sharing your honest feedback as we continually work to improve our guest experience. Thank you and we hope to see you again soon.Sincerely,Scott McKenney,General Manager
Dear Ernest,Thank you for the five-star review of Hilton Garden Inn Portland Airport. We are delighted to know that you had a great stay and we appreciate your comment regarding our park-and-fly options. We hope this great experience will bring you back to stay with us again soon.Sincerely,Scott McKenney,General Manager
Dear Barry,We appreciate you taking the time to leave your four-star review regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you had a great stay and also liked our service. Thank you for your business and we hope to welcome you again soon.Sincerely,Scott McKenney,General Manager
Dear Jennifer,Thank you for the perfect rating! We are delighted you had a great time at Hilton Garden Inn Portland Airport and we look forward to making your next stay a great one once again.Sincerely,Scott McKenney,General Manager
My family enjoyed the pool and hot tub, our room was clean and comfortable. The staff was friendly and accommodating. Would definitely go again.
Ian
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Ian,Thank you for the five-star review of Hilton Garden Inn Portland Airport. We are delighted to read about your fantastic stay and how much you and your family enjoyed your room and our breakfast and pool. The biggest compliment we can receive is when a guest says he wants to return! Rest assured; you will always have a home with us when you are in this area. Thank you once again, and we wish you safe travels.Sincerely,Scott McKenney,General Manager
Perfect airport hotel. Staff were very helpful and efficient. The room was comfortable and clean.
Judith
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Judith,Thank you for the five-star review of Hilton Garden Inn Portland Airport. Nothing is more important than your satisfaction, so we are delighted to know that you had a great stay and how happy you were with your room, our staff, and also our location. We hope this great experience will bring you back to stay with us again soon.Sincerely,Scott McKenney,General Manager
If you're flying out of or into the Portland jet port, this is a grat place to stay the day before ot sfter your flight. Perect locatiom, easy to get to and has a on premise restaurant with great food. The staff is awesome.
richard
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Richard,Thank you for the glowing five stars! We appreciate you highlighting our location near the airport and recommending us to future guests. We are also delighted you had a great stay and that you liked our staff and food. It was a pleasure to welcome you to Hilton Garden Inn Portland Airport and we hope to see you again soon.Sincerely,Scott McKenney,General Manager
10/10 Excellent
Kenneth
Mar 17, 2024
Kenneth
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Kenneth,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager
10/10 Excellent
James
Mar 12, 2024
James
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear James,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager
Really appreciate the location and especially the 2AM shuttle pick up from Mark who was professional and quick.
Rebecca
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Rebecca,Thank you for taking a moment to share your review of Hilton Garden Inn Portland Airport. We are pleased to know that we have exceeded your expectations with our location and shuttle service. We are also delighted to hear that Mark did an excellent job, and it will be our pleasure to pass along the kind remarks. Thank you once again and we look forward to making your next visit a great one. Sincerely,Scott McKenney,General Manager
My stay was only overnight for airport travel at 5:00 am.
Debra
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Debra,We appreciate you taking the time to leave your five-star review regarding your recent visit to Hilton Garden Inn Portland Airport. We are glad you could rest well before your flight. Nothing pleases us more than knowing that our guests had a comfortable and relaxing stay. We hope to welcome you again soon.Sincerely,Scott McKenney,General Manager
Front desk staff member Clive was great, check in was easy and we were able to park our car for the length of our trip. Shuttle to the airport first thing in the morning a little before 4am. The room was great bed super comfortable only downside is the jets taking off and landing is a little loud but we expected that.
James
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear James,Thank you for taking a moment to share such a delightful review of Hilton Garden Inn Portland Airport. We are glad you found our check-in process quick and easy, and your room clean. Thank you for mentioning Clive; it will be our pleasure to pass along the kind remarks regarding his great service. We also appreciate your comment regarding our parking and shuttle service. Thank you once again, and we hope to have the opportunity to welcome you back the next time you're in the Portland area!Sincerely,Scott McKenney,General Manager
Dear Scott,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Scott McKenney,General Manager
8/10 Good
Jason
Traveled with partner
Mar 3, 2024
Liked: Cleanliness, staff & service
We specifically searched for a hotel with a hot tub only to find out the one here had long since been disabled and was no longer functional. The staff said they had removed it from the Hilton website but that amenity was till on the Expedia site. The property is a bit run down and dated. I wasn’t a fan that the continental breakfast was $13.90 per person even though you’re paying $200 per night to stay there. Most places have a free breakfast.
Jason
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Jason,Thank you for being our guest and for sharing your experience. While we are glad you had a good stay, we apologize regarding the hot tub. We will inform Expedia once again to remove this information to avoid any confusion and disappointment. Also, we agree our hotel needs some updating and I am happy to share that we are in the process of finalizing our future renovation plans. Until then we will continue to keep our accommodations clean and well-maintained for our guests. Thank you for your rating, and we hope you will visit Hilton Garden Inn Portland Airport again when you are back in this area.Sincerely,Scott McKenney,General Manager
Staff very friendly and attentive, room very clean and comfortable the only issue was that they offer hut-tub and it wasn’t available the pool was very small for all guest.
The reason why I chose this hotel was because of the hut tub and I couldn’t use it.
Elizabeth
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Elizabeth,Thank you for your five-star review! It is wonderful to hear about your recent experience at Hilton Garden Inn Portland Airport. We are delighted that we exceeded your expectations with our friendly staff and clean room. Our hot tub is currently not working and we have mentioned this on our website; We are sorry for your disappointment. Thank you once again, and we hope to welcome you back soon.Sincerely,Scott McKenney,General Manager
Thank you for the five-star rating, John! It was a pleasure to have you as our guest and we hope to welcome you back to Hilton Garden Inn Portland Airport again soon.Sincerely,Scott McKenneyGeneral Manager
8/10 Good
Paula
Feb 23, 2024
Paula
Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Paula,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager
4/10 Poor
Julie
Feb 17, 2024
Disliked: Property conditions & facilities
Julie
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Julie,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Scott McKenney,General Manager
Dear Marc,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager
10/10 Excellent
Ashley
Feb 13, 2024
Ashley
Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Ashley,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager
Dear Elizabeth,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager
Dear Beverly,We appreciate you taking the time to leave your review and four-star rating regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you enjoyed your stay and liked our staff. We hope to welcome you again soon.Sincerely,Scott McKenney,General Manager
Dear Tricia,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager
Dear Raquel,Thank you for taking a moment to rate your experience. All of us at Hilton Garden Inn Portland Airport are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely,Scott McKenney,General Manager
Dear Jonathan,Thank you for taking the time to share your experience at our hotel. We are sorry to learn about the cleanliness issues you encountered during your visit. Your feedback has been shared with our team and we assure you that we will use this as a reference for improvement. We hope you will visit us again.Sincerely,Scott McKenney,General Manager
Friendly desk personnel, clean, updated, great price
Breanne
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
"Dear Breanne,Thank you so much for the five-star review! We work hard to ensure our guests have a comfortable stay by providing clean accommodations and friendly service. It is a pleasure to read that we were successful in making that happen for you and at a great price. We hope to have the pleasure of welcoming you back to Hilton Garden Inn Portland Airport whenever your travels bring you to this city.Sincerely,Scott McKenney,General Manager
Dear Henry,Thank you for the five-star rating! We are delighted to have exceeded your expectations with our service. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager
10/10 Excellent
Bruce
Jan 25, 2024
Bruce
Stayed 1 night in Jan 2024
Response from General Manager on Mar 22, 2024
Thank you for the perfect rating, Bruce! We are delighted you had a great time at Hilton Garden Inn Portland Airport and we look forward to making your next stay a great one once again.Sincerely,Scott McKenney,General Manager
Dear Eddie,On behalf of our team at Hilton Garden Inn Portland Airport, thank you for the excellent rating! We were pleased to have exceeded your expectations and we look forward to making your next stay an exceptional one as well.Sincerely,Scott McKenney,General Manager
Dear Kerri,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you enjoyed your stay and liked our location and service. We hope to welcome you again soon.Sincerely,Scott McKenney,General Manager
Thank you for the excellent rating, Cheryl! We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Portland Airport and it will be our pleasure to host you again.Sincerely,Scott McKenney,General Manager
Thank you for the five-star rating, Peter! It was a pleasure to have you as our guest and we hope to welcome you back to Hilton Garden Inn Portland Airport again soon.Sincerely,Scott McKenney,General Manager
6/10 Okay
Mariah
Jan 19, 2024
Mariah
Stayed 1 night in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Mariah,Thank you for choosing our hotel and for sharing your rating. We are glad you had an overall good stay, and we look forward to welcoming you back for a perfect experience next time.Sincerely,Scott McKenney,General Manager
4/10 Poor
Paul
Jan 15, 2024
Paul
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Paul,We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,Scott McKenney,General Manager
10/10 Excellent
David
Jan 14, 2024
David
Stayed 1 night in Jan 2024
Response from General Manager on Feb 4, 2024
Dear David,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Scott McKenney,General Manager
10/10 Excellent
David
Jan 13, 2024
David
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Thank you for the perfect rating, David! We are delighted you had a great time at Hilton Garden Inn Portland Airport and we look forward to making your next stay a great one again.Sincerely,Scott McKenney,General Manager
10/10 Excellent
Gail
Jan 7, 2024
Gail
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Thank you for the excellent rating, Gail! We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Portland Airport and it will be our pleasure to host you again.Sincerely,Scott McKenney,General Manager
4/10 Poor
Mike
Traveled with family
Jan 6, 2024
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom needs updating!
Sink cabinet was in rough shape
Mike
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Mike,Thank you for taking the time to review your stay with us. We apologize for not meeting some of your expectations and have noted your observations on our bathroom. Your feedback is important to us and we will use it to determine future changes and improvements. Thank you once again, and we hope you will visit us again when you are in Portland.Sincerely,Scott McKenney,General Manager
6/10 Okay
Sandra
Jan 4, 2024
Liked: Cleanliness, staff & service
The property is clean and convienient to the airport. The staff is excellent. Room 336 door was broken and required lifiting the door to close it. One of the dresser draws would not stay closed. It would glide open after closing.
The property needs updating.The pool tile is hazardous; extremely slippery.
Sandra
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Sandra,We appreciate you taking the time to leave a review on your recent visit. Your positive comments regarding our clean property, location, and also about our staff are truly appreciated. However, we apologize for the maintenance issues you pointed out. Had we known, we could have moved you into a room that would have accommodated you better; we will address the issue with the appropriate individuals. We also have noted your observations on our property. Your feedback is important to us and we will use it to determine future changes and improvements. We hope to have another opportunity to welcome you back in the future.Sincerely,Scott McKenney,General Manager
Staff was friendly and the room was clean. The outside fire pit is a nice touch.
Theresa
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Dear Theresa,Thank you for the five-star review of Hilton Garden Inn Portland Airport. We are delighted to read about your fantastic stay and how much you enjoyed your room and our staff. We hope this great experience will bring you back to stay with us again soon. We wish you a very Happy New Year!Sincerely,Scott McKenney,General Manager
8/10 Good
Tamela
Dec 31, 2023
Staff are really friendly
Tamela
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Tamela,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us and liked our staff, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager
This property did NOT live up to the Hilton reputation; Bathroom had mold; heating thermostat was missing; TV was inoperable - could not even get one station; furnishings were old and in bad shape; bed was clean but the chair in the room was soiled; the drape had food stains on it; the carpet was well-worn; I was very unhappy and will not stay in this hotel again.
Nancy
Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Nancy,Thank you for evaluating your recent stay with us. We agree our hotel needs some updating and I am happy to share that we are in the process of finalizing our future renovation plans. Also, we apologize for the oversights in the cleaning of your room. Rest assured your feedback is taken seriously and we will look into this matter with utmost urgency. We hope you will allow us another opportunity to welcome you back for the exceptional stay you deserve. Wishing you a Happy New Year!Sincerely,Scott McKenneyGeneral Manager
Dear Brenda,Thank you for the generous rating of Hilton Garden Inn Portland Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us. Wishing you a Happy New Year!Sincerely,Scott McKenneyGeneral Manager
Dear Anthony,We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,Catherine Stevens,General Manager