Beach

Reviews of Hilton Garden Inn Portland Airport

3 out of 5
Hilton Garden Inn Portland Airport
145 Jetport Blvd, Portland, ME

Reviews

8.4

Very Good

Rating 10 - Excellent. 535 out of 1004 reviews" "
Rating 8 - Good. 225 out of 1004 reviews" "
Rating 6 - Okay. 130 out of 1004 reviews" "
Rating 4 - Poor. 62 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and clean room
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The person who checked me in was wonderful. My room was clean, but the bathroom mirror and frame had toothpaste spit on it and there was hair in the tub drain. Yuck!
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear John,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager

8/10 Good

Bud

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient to airport. Decor is getting a little tired.
Response from General Manager on Apr 15, 2024
Dear Bud,Thank you for taking a moment to share such a delightful review of Hilton Garden Inn Portland Airport. We are glad that our convenient location met your expectations. We hope to have the opportunity to welcome you back the next time you're in the Portland area!Sincerely,Scott McKenney,General Manager

6/10 Okay

margaret

Liked: Cleanliness, amenities
It seems like there should have been two people at the front desk. The phone kept ringing while he was trying to check us in.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Margaret,Thank you for taking the time to let us know about your experience. We are glad you had an overall good stay. Your feedback regarding our front desk has been noted. It would be an honor to host your next visit when you plan to return to this area.Sincerely,Scott McKenney,General Manager

6/10 Okay

Katie

Traveled with partner
Disliked: Staff & service
The stay was good but the park and fly was not worth it. When we landed after a long day of travel we had to call the hotel multiple times to get anyone to pick up the phone. Then had to call three times and request a ride, leaving us waiting at the airport for over 45 minutes. I don’t think we will pay for this service again.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 12, 2024
Dear Katie,Thank you for making us a part of your travel plans. We are happy that your stay was good. However, it is disappointing to learn of the issues you experienced with our front desk and with the delay in the shuttle service. We know a first impression is essential, and what you described is not typical at our hotel. Please be assured this will be addressed appropriately. We appreciate you sharing your honest feedback as we continually work to improve our guest experience. Thank you and we hope to see you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the fact we can leave our vehicle there.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Ernest,Thank you for the five-star review of Hilton Garden Inn Portland Airport. We are delighted to know that you had a great stay and we appreciate your comment regarding our park-and-fly options. We hope this great experience will bring you back to stay with us again soon.Sincerely,Scott McKenney,General Manager

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service desk and dining room personnel.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Barry,We appreciate you taking the time to leave your four-star review regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you had a great stay and also liked our service. Thank you for your business and we hope to welcome you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Jennifer, Albert Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Jennifer,Thank you for the perfect rating! We are delighted you had a great time at Hilton Garden Inn Portland Airport and we look forward to making your next stay a great one once again.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Ian, Dexter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed the pool and hot tub, our room was clean and comfortable. The staff was friendly and accommodating. Would definitely go again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Ian,Thank you for the five-star review of Hilton Garden Inn Portland Airport. We are delighted to read about your fantastic stay and how much you and your family enjoyed your room and our breakfast and pool. The biggest compliment we can receive is when a guest says he wants to return! Rest assured; you will always have a home with us when you are in this area. Thank you once again, and we wish you safe travels.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Judith, Portland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect airport hotel. Staff were very helpful and efficient. The room was comfortable and clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Judith,Thank you for the five-star review of Hilton Garden Inn Portland Airport. Nothing is more important than your satisfaction, so we are delighted to know that you had a great stay and how happy you were with your room, our staff, and also our location. We hope this great experience will bring you back to stay with us again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
If you're flying out of or into the Portland jet port, this is a grat place to stay the day before ot sfter your flight. Perect locatiom, easy to get to and has a on premise restaurant with great food. The staff is awesome.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Richard,Thank you for the glowing five stars! We appreciate you highlighting our location near the airport and recommending us to future guests. We are also delighted you had a great stay and that you liked our staff and food. It was a pleasure to welcome you to Hilton Garden Inn Portland Airport and we hope to see you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Kenneth,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear James,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciate the location and especially the 2AM shuttle pick up from Mark who was professional and quick.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Rebecca,Thank you for taking a moment to share your review of Hilton Garden Inn Portland Airport. We are pleased to know that we have exceeded your expectations with our location and shuttle service. We are also delighted to hear that Mark did an excellent job, and it will be our pleasure to pass along the kind remarks. Thank you once again and we look forward to making your next visit a great one. Sincerely,Scott McKenney,General Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was only overnight for airport travel at 5:00 am.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Debra,We appreciate you taking the time to leave your five-star review regarding your recent visit to Hilton Garden Inn Portland Airport. We are glad you could rest well before your flight. Nothing pleases us more than knowing that our guests had a comfortable and relaxing stay. We hope to welcome you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff member Clive was great, check in was easy and we were able to park our car for the length of our trip. Shuttle to the airport first thing in the morning a little before 4am. The room was great bed super comfortable only downside is the jets taking off and landing is a little loud but we expected that.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear James,Thank you for taking a moment to share such a delightful review of Hilton Garden Inn Portland Airport. We are glad you found our check-in process quick and easy, and your room clean. Thank you for mentioning Clive; it will be our pleasure to pass along the kind remarks regarding his great service. We also appreciate your comment regarding our parking and shuttle service. Thank you once again, and we hope to have the opportunity to welcome you back the next time you're in the Portland area!Sincerely,Scott McKenney,General Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Scott,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Scott McKenney,General Manager

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service
We specifically searched for a hotel with a hot tub only to find out the one here had long since been disabled and was no longer functional. The staff said they had removed it from the Hilton website but that amenity was till on the Expedia site. The property is a bit run down and dated. I wasn’t a fan that the continental breakfast was $13.90 per person even though you’re paying $200 per night to stay there. Most places have a free breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Jason,Thank you for being our guest and for sharing your experience. While we are glad you had a good stay, we apologize regarding the hot tub. We will inform Expedia once again to remove this information to avoid any confusion and disappointment. Also, we agree our hotel needs some updating and I am happy to share that we are in the process of finalizing our future renovation plans. Until then we will continue to keep our accommodations clean and well-maintained for our guests. Thank you for your rating, and we hope you will visit Hilton Garden Inn Portland Airport again when you are back in this area.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and attentive, room very clean and comfortable the only issue was that they offer hut-tub and it wasn’t available the pool was very small for all guest. The reason why I chose this hotel was because of the hut tub and I couldn’t use it.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Elizabeth,Thank you for your five-star review! It is wonderful to hear about your recent experience at Hilton Garden Inn Portland Airport. We are delighted that we exceeded your expectations with our friendly staff and clean room. Our hot tub is currently not working and we have mentioned this on our website; We are sorry for your disappointment. Thank you once again, and we hope to welcome you back soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you for the five-star rating, John! It was a pleasure to have you as our guest and we hope to welcome you back to Hilton Garden Inn Portland Airport again soon.Sincerely,Scott McKenneyGeneral Manager

8/10 Good

Paula

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Paula,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager

4/10 Poor

Julie

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Julie,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Scott McKenney,General Manager

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Marc,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager

10/10 Excellent

Ashley

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Ashley,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Elizabeth,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

8/10 Good

Beverly, naples

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Beverly,We appreciate you taking the time to leave your review and four-star rating regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you enjoyed your stay and liked our staff. We hope to welcome you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Tricia,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 7, 2024
Dear Raquel,Thank you for taking a moment to rate your experience. All of us at Hilton Garden Inn Portland Airport are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely,Scott McKenney,General Manager

4/10 Poor

jonathan

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Furniture is stained and hair all over bathroom
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Jonathan,Thank you for taking the time to share your experience at our hotel. We are sorry to learn about the cleanliness issues you encountered during your visit. Your feedback has been shared with our team and we assure you that we will use this as a reference for improvement. We hope you will visit us again.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly desk personnel, clean, updated, great price
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
"Dear Breanne,Thank you so much for the five-star review! We work hard to ensure our guests have a comfortable stay by providing clean accommodations and friendly service. It is a pleasure to read that we were successful in making that happen for you and at a great price. We hope to have the pleasure of welcoming you back to Hilton Garden Inn Portland Airport whenever your travels bring you to this city.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Henry,Thank you for the five-star rating! We are delighted to have exceeded your expectations with our service. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Bruce

Stayed 1 night in Jan 2024
Response from General Manager on Mar 22, 2024
Thank you for the perfect rating, Bruce! We are delighted you had a great time at Hilton Garden Inn Portland Airport and we look forward to making your next stay a great one once again.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Kerri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and convenient location
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Kerri,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you enjoyed your stay and liked our location and service. We hope to welcome you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Peter D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for the five-star rating, Peter! It was a pleasure to have you as our guest and we hope to welcome you back to Hilton Garden Inn Portland Airport again soon.Sincerely,Scott McKenney,General Manager

6/10 Okay

Mariah

Stayed 1 night in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Mariah,Thank you for choosing our hotel and for sharing your rating. We are glad you had an overall good stay, and we look forward to welcoming you back for a perfect experience next time.Sincerely,Scott McKenney,General Manager

4/10 Poor

Paul

Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Paul,We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,Scott McKenney,General Manager

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from General Manager on Feb 4, 2024
Dear David,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Thank you for the perfect rating, David! We are delighted you had a great time at Hilton Garden Inn Portland Airport and we look forward to making your next stay a great one again.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Gail

Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Thank you for the excellent rating, Gail! We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Portland Airport and it will be our pleasure to host you again.Sincerely,Scott McKenney,General Manager

4/10 Poor

Mike

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom needs updating! Sink cabinet was in rough shape
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Mike,Thank you for taking the time to review your stay with us. We apologize for not meeting some of your expectations and have noted your observations on our bathroom. Your feedback is important to us and we will use it to determine future changes and improvements. Thank you once again, and we hope you will visit us again when you are in Portland.Sincerely,Scott McKenney,General Manager

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
The property is clean and convienient to the airport. The staff is excellent. Room 336 door was broken and required lifiting the door to close it. One of the dresser draws would not stay closed. It would glide open after closing. The property needs updating.The pool tile is hazardous; extremely slippery.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Sandra,We appreciate you taking the time to leave a review on your recent visit. Your positive comments regarding our clean property, location, and also about our staff are truly appreciated. However, we apologize for the maintenance issues you pointed out. Had we known, we could have moved you into a room that would have accommodated you better; we will address the issue with the appropriate individuals. We also have noted your observations on our property. Your feedback is important to us and we will use it to determine future changes and improvements. We hope to have another opportunity to welcome you back in the future.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the room was clean. The outside fire pit is a nice touch.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Dear Theresa,Thank you for the five-star review of Hilton Garden Inn Portland Airport. We are delighted to read about your fantastic stay and how much you enjoyed your room and our staff. We hope this great experience will bring you back to stay with us again soon. We wish you a very Happy New Year!Sincerely,Scott McKenney,General Manager

8/10 Good

Tamela

Staff are really friendly
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Tamela,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us and liked our staff, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager

2/10 Terrible

Nancy

Disliked: Cleanliness, property conditions & facilities
This property did NOT live up to the Hilton reputation; Bathroom had mold; heating thermostat was missing; TV was inoperable - could not even get one station; furnishings were old and in bad shape; bed was clean but the chair in the room was soiled; the drape had food stains on it; the carpet was well-worn; I was very unhappy and will not stay in this hotel again.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Nancy,Thank you for evaluating your recent stay with us. We agree our hotel needs some updating and I am happy to share that we are in the process of finalizing our future renovation plans. Also, we apologize for the oversights in the cleaning of your room. Rest assured your feedback is taken seriously and we will look into this matter with utmost urgency. We hope you will allow us another opportunity to welcome you back for the exceptional stay you deserve. Wishing you a Happy New Year!Sincerely,Scott McKenneyGeneral Manager

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Brenda,Thank you for the generous rating of Hilton Garden Inn Portland Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us. Wishing you a Happy New Year!Sincerely,Scott McKenneyGeneral Manager

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Anthony,We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,Catherine Stevens,General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Guest,It is wonderful to know you had an enjoyable stay at Hilton Garden Inn Portland Airport. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,Catherine Stevens,General Manager

10/10 Excellent

Stacey

Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Stacey,Thank you for the five-star rating! It was a pleasure to have you as our guest and we hope to welcome you back to Hilton Garden Inn Portland Airport again soon.Sincerely,Catherine Stevens,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service
Was great
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear David,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Catherine Stevens,General Manager