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Reviews of Hilton Garden Inn Portland Downtown Waterfront

3 out of 5
Hilton Garden Inn Portland Downtown Waterfront
65 Commercial St, Portland, ME

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1000 reviews" "
Rating 8 - Good. 207 out of 1000 reviews" "
Rating 6 - Okay. 54 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! I arrived very late and was greeted with a smile and excellent service.
Stayed 1 night in Apr 2024
Response from Maggie on Apr 23, 2024
Thank you for your recent stay and positive review. Glad to hear all went well and that you were greeted with a smile! We hope to have you stay with us again in the future. -Maggie GSM

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service
The staff was welcoming and personable, the room was comfortable, and the location was convenient to restaurant, island ferries, entertainment, and shopping. Will definitely return on my next visit.
Stayed 1 night in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you so much for your recent stay and positive review. I'm so pumped you had such a great experience. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and positive review score. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only complaint was that the pool was cloudy and the hot tub was cloudy I did not feel that it was clean that was one of the perks that I wanted in the hotel that we were staying at otherwise it was a lovely place the beds were soft perfect sleeping conditions the room was cool when we needed it to be and the food was excellent
Stayed 1 night in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and positive review score. Glad you enjoyed our comfy beds and pool. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excellent

Michael, OKLAHOMA CITY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view of the harbor was great
Stayed 1 night in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and positive review score. We hope you stay with us again in the future.Thank you,Maggie GSM

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 3 nights in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and review. We hope you enjoyed beautiful Portland, Maine. I hope you stay with us again in the future.Thank you,Maggie GSM

4/10 Poor

Christopher

Traveled with family and small children
Property is pretty tired. Front guest were pleasant. We have called earlier and had asked for an early check in which they said was no problem. At check in we were told we shouldn’t have been told that.
Stayed 1 night in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and I'm so sorry for the miscommunication surrounding the early check-in. We hope you stay with us again in the future.All my best,Maggie GSM

6/10 Okay

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location . The downside was I never once got housekeeping, not even a fresh towel . Very expensive too and parking was an added on of $30 a night. That’s lame !
Stayed 2 nights in Apr 2024
Response from Maggie on Apr 22, 2024
Thank you so much for staying with us in beautiful Portland, Maine. I'm sorry to hear about the unexpected or missed items during your stay. We hope you come back to stay with us again in the future.Thank you, Maggie Poisson GSM

8/10 Good

Lenworth

Friendly and helpful
Stayed 3 nights in Apr 2024

8/10 Good

Kenneth

Stayed 3 nights in Mar 2024
Response from Maggie on Apr 22, 2024
Thank you for your recent stay and positive review score. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East access to waterfront, valet parking convenient and more cost effective than other options nearby.
Stayed 1 night in Mar 2024

10/10 Excellent

Mallory

Traveled with family and small children, Traveled with group
Liked: Amenities
It had a great pool for smaller kids. My daughter loved it. The building was clean and well maintained. The staff was friendly and helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Dylan

Traveled with partner
Liked: Staff & service, amenities
A nice hotel by the harbor, beds are comfortable, and the valet parking was convenient. I only have a couple upsets, the mattress protector had hair in it, I’m not sure if those are changed each guest, but they should be, bed should also be sanitized and vacuumed down each guest. The wash cloths are doused in bleach, you can smell it while washing your face, it left a chemical irritation on my skin. (I’d bring my own washcloth) I would stay here again if the housekeeping did a better job with cleaning the beds. Which is the main reason for needing a hotel.
Stayed 1 night in Mar 2024

8/10 Good

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like to pay for Valet Parking
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Roxanne

Traveled with family
Liked: Amenities
The location and options for dining and shopping. Also the bar on site is a big plus.
Stayed 1 night in Mar 2024

10/10 Excellent

Alyson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly. We were able to check in two hours early. This hotel has valet parking, and it is in walking distance of restaurants and hotels. However, the pool was closed for maintenance, which wasn’t clear when we originally booked the hotel. The shower pressure wasn’t great. Other than that, it was a great experience.
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Brianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Phyllis, Bangor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect and easy for a quick overnight trip to see a concert and eat out. Will definitely go again!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location right on Portland’s exciting waterfront.
Stayed 1 night in Feb 2024

10/10 Excellent

Tashina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
We had a great time the staff is amazing the rooms were very clean and comfy.
Stayed 2 nights in Jan 2024

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Average at best
Hot tub jets "never worked" apparently.. should include that.. it was pretty nasty water as well.. just hot and stagnant.. food was good although very pricey.. room was clean and comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Zelia

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
There were to many hidden fees.a hotel should not charge you to park!.
Stayed 2 nights in Jan 2024

8/10 Good

Tim

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rooms, excellent property , great staff etc. but the jacuzzi is only a hot tub no bubbles and the pool is tiny
Stayed 1 night in Jan 2024

10/10 Excellent

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front reception staff were great and made check in easy. Clean comfortable room - thanks so much !
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay was great
Stayed 1 night in Jan 2024

2/10 Terrible

jared

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Maggie on Jan 10, 2024
Jared-Thank you for your recent stay at our property. I'm sorry you had a bad experience. Please let me know if there is anything I can do or should know more about regarding your stay. We appreciate all feedback as we use it for growth and learning. Thank you and all my best,MaggieGuest Service Manager

10/10 Excellent

Craig

Stayed 1 night in Jan 2024

10/10 Excellent

Khanh

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Richard

Stayed 3 nights in Jan 2024

8/10 Good

david

Stayed 3 nights in Jan 2024

8/10 Good

xiaoyong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and service
The hotel service and location are good and close Pie and beach. The nearest restaurant is good. The parking is chargeable and not self-park. So you need pay additional tips for the service.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and location, friendly staff and very comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Yoel

Stayed 1 night in Dec 2023

10/10 Excellent

Tara

Liked: Property conditions & facilities
Beautiful of the harbor
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, beautiful view and surroundings with a nice variety of restaurants within walking distance. Can’t wait to return!
Stayed 1 night in Dec 2023

10/10 Excellent

Yoko

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Bethany

Stayed 1 night in Dec 2023

10/10 Excellent

Fouad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023

8/10 Good

Laurie, Lowell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Staff, Valet Staff, Bar Staff, Food, Cleanliness, everything was 5 star.
Stayed 1 night in Dec 2023

10/10 Excellent

Katie

Stayed 1 night in Dec 2023