Ratings based on 692 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lucked out with an internet special

Posted Mar 10, 2017
Room and entire facility was immaculate. Lovely light scent on the sheets.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
Staff was courteous and the stay was a pleasure. Will be staying here whenever I'm in Portland.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Spot!

Posted Jan 27, 2017
Great place, clean and they had my room key ready at the desk so I didn't even have to stop at the front desk for more than 1 min! Close to everything, friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Great front desk staff. Very helpful and made good recommendation of what to do in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ma

Nice hotel... the view was great from out suite...

Posted Dec 31, 2016
A+ to all including front desk, restaurant and valet..... they even made it snow.....
5 out of 5
by John

This traveler left a rating score only Posted Dec 26, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

One of the finest hotel stays I have had anywhere!

Posted Dec 26, 2016
The hotel is located nearby to the 'downtown' section of Portland and so pretty much all that you would want to see is within easy working distance. I needed an early check-in and to be picked-up from the Amtrak station and all of this was accomplished seamlessly and could even be done by email. There is a very comfortable bar area downstairs that looks out towards the pier and has very friendly, without being overbearing, bar staff in attendance. If you wanted to be involved in chats with people you've never met before then this is the place to be. The breakfasts were more than ample, and freshly cooked. There is even a guests' laundry that made life so simple. The rooms were of a very generous size, clean, and had all you would need. WiFi is included in your room rate. I needed to change rooms and this was accomplished with an absolute minimum of fuss, and maximum of graciousness. This was a most welcoming, comfortable, and well-located hotel. I recommend it without a moment's hesitation.
5 out of 5
by Kai

Great location and staff

Posted Dec 23, 2016 on Hotels
Great location, clean hotel and friendly staff. We would stay here again for sure.
5 out of 5
by A verified traveler

Convenient and clean

Posted Dec 12, 2016 on Hotels
Great service. Friendly staff. Clean room.
3 out of 5
Recommended
for Everyone
by A verified traveler from Raymond, ME

Disappointment in noise

Posted Dec 5, 2016 on Orbitz
Pros: close to all activities
Cons: fixing the doors and improving on noise
Location: went to an elegant restaurant that night and were able to walk
We stayed there once before and it was Great....this time....the noise from the hallway was so loud as they get off the elevator......For one thing.....the door is not tight and comes right through it (the noise and the light) Pillows needed changing as they had no give to them at all Otherwise it was good