Ratings based on 12 Verified Reviews

4.0 out of 5
75% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

Centrally-located hotel in downtown Portland

Posted Jul 20, 2017
Pros: Clean & attractive and friendly & helpful staff.
Location: We walked to Voodoo donuts, the movies, restaurants, and transportation. Short trip to Oregon Museum of Science & Industry.
I was surprised how small the room was considering the price. The marketplace next to the lobby was also expensive -- we got a small bag of popcorn for $6. The menu for the cafe had some interesting food choices, but nothing that was kid-friendly so we didn't eat there. The staff was very friendly and helpful. I always got answers and help from the concierge. It's a beautiful hotel and within walking distance of many of the places we visited.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice central hotel

Posted Jul 17, 2017
This was a nice central hotel in the heart of Portland.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
Exceptionally professional staff, amazing breakfast, perfect location for annual visits, love the gym, and partnership with other hotel for swimming, very nice room for the price, lobby computer access is much appreciated, staff went above and beyond to support short notice video interviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Excellent hotel in the best location

Posted Jul 10, 2017
Pros: Location, cleanliness, well run, restaurant and shop on first floor
Cons: TV's do not have to be as large as they are and the room desperately needs an under counter refrigerator.
Location: 2 blocks from Pioneer Square - the center of the city and only a few blocks from the river. Within walking distance of many attractions.
Attractive, efficiently run hotel. Largest in the City but pleasant attentive staff.
2 out of 5
by A verified traveler from Ohio

Okay hotel but not for the price

Posted Jul 2, 2017
Rooms are very small. Was not credited with Hilton points because I booked through Expedia. Skip the breakfast buffet and head outside to one of Portland's amazing food trucks.
Comment from Hotel Management
Jul 7, 2017 by Eric W, General Manager, Hotel Management
Thank you for sharing your thoughts with us, Sharon. I'm sorry to hear that you were unhappy with the size of your room and our breakfast buffet. We do offer several different room layouts & sizes and our Front Desk team is always happy to work with our guests to find a room that best suits their needs. In addition to our breakfast buffet, we also offer many cooked-to-order breakfast items, including our delicious dungeness crab cake benedict and our lemon curd stuffed french toast. I hope that you will give us the opportunity to welcome you back to our hotel for an exceptional experience in the future.
2 out of 5
by A verified traveler from k

Tiny expensive rooms

Posted Jun 30, 2017
Rooms are tiny. Parking is $45 per day. No breakfast. Hotel taxes etc were over $50 extra per night and only disclosed at the end. Hotel is a bit old and run down. Staff were nice
Comment from Hotel Management
Jul 7, 2017 by Eric W, General Manager, Hotel Management
Thank you for your feedback about your stay at our newly renovated hotel. I'm sorry to hear that your experience with us did not exceed your expectations. All of our additional taxes & fees are listed in the "Policies" section of our Expedia page under "Fees" as well as in the price breakdown section of the booking process. If you have any additional questions or concerns, please feel free to reach out to our Executive Office directly and I will happy to speak with you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2017
Great hotel with a great central location. Would definitely stay again.
Comment from Hotel Management
Jun 14, 2017 by Eric W, General Manager, Hotel Management
Thank you for sharing your positive feedback with us. My team and I look forward to welcoming you back on your next stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel at center of Downtown.

Posted May 25, 2017
The lication of this hotel is perfect for business travellers.
Comment from Hotel Management
May 31, 2017 by Eric W, General Manager, Hotel Management
Thank you for your feedback. I'm happy to hear that we could provide such an ideal location for you on your business trip. We hope to see you again when your travels bring you back to Portland.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice downtown hotel

Posted May 22, 2017
Pros: wonderful beds and pillows. nice lobby and helpful concierge.
very busy , but extremely efficient. comfortable room and beds. would stay there again.
Comment from Hotel Management
Jun 14, 2017 by Eric W, General Manager, Hotel Management
Thank you for sharing your great feedback with us. I will let our team know how much you appreciated their efficient service. We will be happy to welcome you back to the Hilton Portland on your next visit to our city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
It was great and convenient. I would recommend it to others. Portland is a beautiful city to explore lots of things to do
Comment from Hotel Management
May 31, 2017 by Eric W, General Manager, Hotel Management
Thank you for sharing your thoughts with us. Portland is a fantastic city and our hotel is in a prime location for exploring everything the city has to offer. We hope to see you again at the Hilton Portland Downtown on your next visit to Portland.