Ratings based on 113 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Convenient to PDX

Posted Dec 27, 2016
I was staying for a business project nearby. The location was convenient to the airport and business location. I found reasonably good options for meals nearby and the complimentary breakfast was standard fare - nothing exciting, but reasonable food. The Hotel and room were clean, well kept and comfortable.
Comment from Hotel Management
Dec 27, 2016 by Paul W., Hotel Management
Good day JMeir, Thank you for being our guest during the Holiday Season. We just received your kind words regarding our hotel. We are pleased that we exceeded your lodging expectations regarding the hotel and we was a good fit for your business project nearby. We hope that if business brings you back to the area you will stay with us again in the future. Thank you again for your recommendation. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2016
This Holiday Inn was perfect for a one night stay in Vancouver. Not far from Portland, either so that was good. Definitely would return!
Comment from Hotel Management
Dec 10, 2016 by Paul W., Hotel Management
Good day Anonymous, Thank you for your posted review today of our hotel and thank you for being our guest. You write that we was perfect for your travel stay in Vancouver and you enjoyed our convenient location. We truly hope that you return to stay with us in the future. Thank you for your recommendation. Safe travels, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland area Vancouver, WA USA
3 out of 5
by A verified traveler

Just okay

Posted Sep 12, 2016
I have been to other Holiday Inn Express' that were much more impressive. They started yard work with a leaf blower at 7 am right outside our window... Staff was just okay when we checked in and out (different shifts). I probably will look elsewhere if I stay in Vancouver again.
Comment from Hotel Management
Sep 21, 2016 by Paul W., Hotel Management
Hi Anonymous, Thank you for being a guest of ours and taking time to write a comment. We are truly sorry you was not completely satisfied while staying with us. I read your comments regarding the leaf blower at 7 am. I can report that our grounds keepers are instructed to arrive after noon and complete prier to 4 pm. During your stay our grounds keepers was not scheduled. However the business south of our hotel "Expert Realty NW" does have grounds keepers for their lot and we have observed them blowing leafs out of their parking lot which is very close to the south side of our hotel. We have asked them in the past not to make excessive noise with leaf blowers in the early morning that may disrupt our guests sleep. We will contact them again with your concern. We hope they will respond neighborly. We truly hope that your will return to stay with us in the future and see the improvements. Than you again for lodging with us. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2016
Cons: Really need to upgrade the exercise equipment and room.
As with my experience of Holiday Inn Express generally, this one was really quite good. The room was very pleasant, rate was reasonable (not a deal, but "good value"), etc.
Comment from Hotel Management
Aug 31, 2016 by Paul W., Hotel Management
Hi Anonymous Traveler, Thank you for taking time to write a guest satisfaction review of our hotel and being a guest of ours. We are happy you liked most aspects of your stay with us. We monitor all opportunities of our hotel for upgrading and we will take a look at the exercise facility if it needs additional fine tuning. Thank you again for being our guest. We hope that you will return to stay with us again in the future. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Stayed in the suite, lot of space for our kids.

Posted Aug 24, 2016
Love this hotel, clean and our suite had lots of space. Close to the mall.
Comment from Hotel Management
Aug 25, 2016 by Paul W., Hotel Management
Dear anna, Thank you for staying with us recently. We are very glad your family had an opportunity to enjoy our hotel and your room. We are happy you enjoyed our location. Thank you again for your kind word and your guest satisfaction score. We hope that you will return to lodge with us in the future. Kind regards, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area. Vancouver, WA USA
1 out of 5
by A verified traveler from Seattle

Blood on the wall

Posted Aug 20, 2016
We checked in late and all seemed fine. In the morning we found blood splattered on the wall and on one of the pillows:(. When we brought this to the attention of the front desk they did nothing and told us to have a good day.
Comment from Hotel Management
Aug 25, 2016 by Paul W., Hotel Management
Good day George, Thank you for returning to be a guest of our hotel. Please except our sincere apology for the house keeping issue you discovered and for the lack of support from the desk agent who took your complaint. She did offer a solution for compensation to you but you declined her offer. We are very sorry this happened and wish that our management team could have had an opportunity to have heard from you. I want you to know that we have taken extra steps to correct the issue. We hope that you will give us another try in the future to see the difference for yourself. Sincerely, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Posted Aug 10, 2016
Friendly hotel staff, rooms was vlean, very comfortable and relaxing stay.
Comment from Hotel Management
Aug 11, 2016 by hievansales@gmail.com, Hotel Management
Hi Martha G H, Thank you for being one of our guests this week. I trust you truly enjoyed the excellent weather we are having and enjoyed some of what Vancouver has to offer. Thank you for your kind words regarding our hotel and staff. We are very pleased we exceeded your guest travel expectations. We look forwards to having you return to stay with us in the future. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites, Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Restful and Nicely Priced

Posted Aug 1, 2016
If you are looking for a peaceful night's sleep at a hotel conveniently located, this will do nicely! Rooms are large and well appointed. Beds very comfortable. Staff friendly and helpful. It's near (within 5 mins) from a great restaurant called Hudson's. We are driving along the pacific NW for a week and this hotel was perfectly suited for our needs.
Comment from Hotel Management
Aug 4, 2016 by Paul W., Hotel Management
Hi Holly, Thank you for being our guest here at the hotel. We was very pleased to have received your guest satisfaction score and your kind words you about our hotel. Thank you for recommending our hotel to the reader and we truly hope the opportunity presents itself for your return. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver canada

All good

Posted Jul 28, 2016
Usual holiday in express goodness !clean , okay breakfast. Nice receptionist.
Comment from Hotel Management
Jul 28, 2016 by Paul W., Hotel Management
Hi crystal, We just received your guest satisfaction review so I wanted to reply to you as quickly as possible. Thank you for being our guest and for your kind review comments. We are happy we exceeded your lodging expectations. We hope that you had a safe journey back home and that you return in the future to lodge with us again. Kind regards, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2016
I really liked the fact it had a guest laundry. The staff were very friendly. Room was clean but found a old sock under one of the beds so that is why I didn't give it a perfect score.
Comment from Hotel Management
Jun 28, 2016 by Paul W., Hotel Management
Dear Anonymous Traveler, Thank you for lodging with us and taking time to leave a guest satisfaction score. I am happy you had the opportunity to use our guest laundry facilities. As we have been very busy of late and we are sorry our housekeeper missed the sock in your room. We know you have a lot of choices for your lodging business and we are happy you choose to spend it with us. When in the area please return and stay with us again. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area