Ratings based on 319 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

old outdated

Posted Feb 18, 2017
hotel feel old outdated..... ttttttttttttttttttttttttty
Comment from Hotel Management
Feb 18, 2017 by Paul W., Hotel Management
Hello Anonymous, Thank you for being our guest recently. Please accept our apology for not exceeding your guest expectations. We are not sure why you felt the hotel was outdated or what your travel expectation was based upon what you wrote so we could address them. All of the features and photos are current and posted on line. Regardless we hope that you will return in the future and see the improvements we constantly make to provide quality lodging at affordable prices. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
We travel a lot to my sons soccer games and have to stay at hotels a lot and this was one of the best so far.
Comment from Hotel Management
Feb 15, 2017 by Paul W., Hotel Management
Hi Traveler, We are glad to have had you as our guest recently. Thank you for writing a guest satisfaction review and leaving a few comments regarding it. We was very happy to see that for most sporting teams we rank up with the best for service and quality. We hope your son did well at the soccer game and that if the team returns to the area your team stays with us in the future. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Redmond, WA

Brand new classy hotel

Posted Feb 12, 2017
Pros: quality of construction and furnishings
Cons: closeable dark curtains
I am normally a Marriott member but this hotel rates right up there alongside anything Marriott offers; tasteful elegant tile inlays in the lobby area, Keurig coffee makers in the room; marble tub surrounds and countertops.... breakfast..all the ameneties of a modern class act hotel; very close to I-205 outside of Vancouver, WA but just 6 minutes from Portland airport; quiet, no traffic noise at all. Only gripe I had was not being able to figure out how to close the curtains so I could sleep without the parking lot flood lights keeping the room lit all night long.
Comment from Hotel Management
Feb 15, 2017 by Paul W., Hotel Management
Hi Mike, Thank you for being our guest and trying us out! We are very pleased to have had your lodging and the kind words you wrote regarding your stay with us. Regarding the black out curtains here is a hint. After you pull open the curtain sheers on either side of the black-out curtains there are white pull rods on both sides. Grab the pull rods and slide the curtains towards the center of the window to close them. Thank you again for your guest satisfaction review and your recommendation. We hope to see you return to stay with us again in the future. Sincerely, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Jan 31, 2017
Pros: location, cleanliness, and soft sheets
Cons: not that i noticed
Location: you could walk to the mall and the expressway was right down the street
i'm so glad we picked this hotel. the room was super clean and the bed was super soft. we slept well with no noises which was great.
Comment from Hotel Management
Feb 2, 2017 by Paul W., Hotel Management
Hi Anonymous Traveler, Thank you for being our guest and posting a guest satisfaction review of your lodging with us. We are proud that we exceeded your guest expectations and we appreciate the kind words you shared with the reader. We truly hope that if travel brings you back to the Vancouver/Portland area that you will stop in and stay with us again in the future. Always a pleasure to serve, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 30, 2017
It was great staying there. Nice staff and very clean hotel.
Comment from Hotel Management
Jan 31, 2017 by Paul W., Hotel Management
Good afternoon Anonymous, Thank you for leaving us a Nice Hotel guest satisfaction review and being our guest recently. We are very happy to see the 5 out of 5 rating. I trust our desk service agents and support staff took god care of you during your stay with us. If travel brings you back to the Portland/Vancouver Area we hope that you return to be our guest in the future. Faithfully yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Convenient to PDX

Posted Dec 27, 2016
I was staying for a business project nearby. The location was convenient to the airport and business location. I found reasonably good options for meals nearby and the complimentary breakfast was standard fare - nothing exciting, but reasonable food. The Hotel and room were clean, well kept and comfortable.
Comment from Hotel Management
Dec 27, 2016 by Paul W., Hotel Management
Good day JMeir, Thank you for being our guest during the Holiday Season. We just received your kind words regarding our hotel. We are pleased that we exceeded your lodging expectations regarding the hotel and we was a good fit for your business project nearby. We hope that if business brings you back to the area you will stay with us again in the future. Thank you again for your recommendation. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
2 out of 5
by A verified traveler from Vancouver Mall

not worth paying more than other places

Posted Dec 9, 2016 on Hotels
it's a nice place but it is pricey compared to other places of the same kind
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Hi Traveler, It was a pleasure having you as our guest. Thank you for your guest satisfaction review. Please except our apology if you thought our hotel was a but pricey as compared to others of our kind. We looked into your concern. There are many factors that a hotel measures before we set a advertised rate. Price does vary dependent on the room type you select and the rate plan you qualify for. Of course a guest has a right to shop for their best deal. We feel that we offer very competitive rates as compared to other hotels around us and with the same amenities and quality. We are sorry you did not experience that during your stay. I am happy you felt we was a nice place. We truly hope to see you lodge again with us in the future. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2016
This Holiday Inn was perfect for a one night stay in Vancouver. Not far from Portland, either so that was good. Definitely would return!
Comment from Hotel Management
Dec 10, 2016 by Paul W., Hotel Management
Good day Anonymous, Thank you for your posted review today of our hotel and thank you for being our guest. You write that we was perfect for your travel stay in Vancouver and you enjoyed our convenient location. We truly hope that you return to stay with us in the future. Thank you for your recommendation. Safe travels, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland area Vancouver, WA USA
4 out of 5
Recommended
for Everyone
by A verified traveler

Thanksgiving overnight

Posted Nov 30, 2016 on Orbitz
Nice hotel away from freeway but easy access. Friendly staff. Bed was a bit soft but quiet and clean room. Breakfast adequate. Would stay there again!
Comment from Hotel Management
Dec 3, 2016 by Pau W, Hotel Management
Dear Anonymous, Thank you for being a guest of ours over the holidays. It truly was a pleasure to read your guest satisfaction review. We are pleased that you was treated with excellence by our staff and you truly enjoyed our hotel. Thank you for recommending us to others and we look forward to serving your lodging needs in the future. Safe travels, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
by A verified traveler

Great place to stay

Posted Nov 13, 2016 on Hotels
The beds and staff were amazing
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Hello Traveler, Thank you for being a gust at our hotel and taking time to leave a guest comment. We are very happy that you found both our beds and staff amazing. Thank you for your recommendation and we hope that you will stop in and stay with us in the future. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA