Ratings based on 118 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

old outdated

Posted Feb 18, 2017
hotel feel old outdated..... ttttttttttttttttttttttttty
Comment from Hotel Management
Feb 18, 2017 by Paul W., Hotel Management
Hello Anonymous, Thank you for being our guest recently. Please accept our apology for not exceeding your guest expectations. We are not sure why you felt the hotel was outdated or what your travel expectation was based upon what you wrote so we could address them. All of the features and photos are current and posted on line. Regardless we hope that you will return in the future and see the improvements we constantly make to provide quality lodging at affordable prices. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
We travel a lot to my sons soccer games and have to stay at hotels a lot and this was one of the best so far.
Comment from Hotel Management
Feb 15, 2017 by Paul W., Hotel Management
Hi Traveler, We are glad to have had you as our guest recently. Thank you for writing a guest satisfaction review and leaving a few comments regarding it. We was very happy to see that for most sporting teams we rank up with the best for service and quality. We hope your son did well at the soccer game and that if the team returns to the area your team stays with us in the future. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Redmond, WA

Brand new classy hotel

Posted Feb 12, 2017
Pros: quality of construction and furnishings
Cons: closeable dark curtains
I am normally a Marriott member but this hotel rates right up there alongside anything Marriott offers; tasteful elegant tile inlays in the lobby area, Keurig coffee makers in the room; marble tub surrounds and countertops.... breakfast..all the ameneties of a modern class act hotel; very close to I-205 outside of Vancouver, WA but just 6 minutes from Portland airport; quiet, no traffic noise at all. Only gripe I had was not being able to figure out how to close the curtains so I could sleep without the parking lot flood lights keeping the room lit all night long.
Comment from Hotel Management
Feb 15, 2017 by Paul W., Hotel Management
Hi Mike, Thank you for being our guest and trying us out! We are very pleased to have had your lodging and the kind words you wrote regarding your stay with us. Regarding the black out curtains here is a hint. After you pull open the curtain sheers on either side of the black-out curtains there are white pull rods on both sides. Grab the pull rods and slide the curtains towards the center of the window to close them. Thank you again for your guest satisfaction review and your recommendation. We hope to see you return to stay with us again in the future. Sincerely, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Jan 31, 2017
Pros: location, cleanliness, and soft sheets
Cons: not that i noticed
Location: you could walk to the mall and the expressway was right down the street
i'm so glad we picked this hotel. the room was super clean and the bed was super soft. we slept well with no noises which was great.
Comment from Hotel Management
Feb 2, 2017 by Paul W., Hotel Management
Hi Anonymous Traveler, Thank you for being our guest and posting a guest satisfaction review of your lodging with us. We are proud that we exceeded your guest expectations and we appreciate the kind words you shared with the reader. We truly hope that if travel brings you back to the Vancouver/Portland area that you will stop in and stay with us again in the future. Always a pleasure to serve, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 30, 2017
It was great staying there. Nice staff and very clean hotel.
Comment from Hotel Management
Jan 31, 2017 by Paul W., Hotel Management
Good afternoon Anonymous, Thank you for leaving us a Nice Hotel guest satisfaction review and being our guest recently. We are very happy to see the 5 out of 5 rating. I trust our desk service agents and support staff took god care of you during your stay with us. If travel brings you back to the Portland/Vancouver Area we hope that you return to be our guest in the future. Faithfully yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Convenient to PDX

Posted Dec 27, 2016
I was staying for a business project nearby. The location was convenient to the airport and business location. I found reasonably good options for meals nearby and the complimentary breakfast was standard fare - nothing exciting, but reasonable food. The Hotel and room were clean, well kept and comfortable.
Comment from Hotel Management
Dec 27, 2016 by Paul W., Hotel Management
Good day JMeir, Thank you for being our guest during the Holiday Season. We just received your kind words regarding our hotel. We are pleased that we exceeded your lodging expectations regarding the hotel and we was a good fit for your business project nearby. We hope that if business brings you back to the area you will stay with us again in the future. Thank you again for your recommendation. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2016
This Holiday Inn was perfect for a one night stay in Vancouver. Not far from Portland, either so that was good. Definitely would return!
Comment from Hotel Management
Dec 10, 2016 by Paul W., Hotel Management
Good day Anonymous, Thank you for your posted review today of our hotel and thank you for being our guest. You write that we was perfect for your travel stay in Vancouver and you enjoyed our convenient location. We truly hope that you return to stay with us in the future. Thank you for your recommendation. Safe travels, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland area Vancouver, WA USA
3 out of 5
by A verified traveler

Just okay

Posted Sep 12, 2016
I have been to other Holiday Inn Express' that were much more impressive. They started yard work with a leaf blower at 7 am right outside our window... Staff was just okay when we checked in and out (different shifts). I probably will look elsewhere if I stay in Vancouver again.
Comment from Hotel Management
Sep 21, 2016 by Paul W., Hotel Management
Hi Anonymous, Thank you for being a guest of ours and taking time to write a comment. We are truly sorry you was not completely satisfied while staying with us. I read your comments regarding the leaf blower at 7 am. I can report that our grounds keepers are instructed to arrive after noon and complete prier to 4 pm. During your stay our grounds keepers was not scheduled. However the business south of our hotel "Expert Realty NW" does have grounds keepers for their lot and we have observed them blowing leafs out of their parking lot which is very close to the south side of our hotel. We have asked them in the past not to make excessive noise with leaf blowers in the early morning that may disrupt our guests sleep. We will contact them again with your concern. We hope they will respond neighborly. We truly hope that your will return to stay with us in the future and see the improvements. Than you again for lodging with us. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2016
Cons: Really need to upgrade the exercise equipment and room.
As with my experience of Holiday Inn Express generally, this one was really quite good. The room was very pleasant, rate was reasonable (not a deal, but "good value"), etc.
Comment from Hotel Management
Aug 31, 2016 by Paul W., Hotel Management
Hi Anonymous Traveler, Thank you for taking time to write a guest satisfaction review of our hotel and being a guest of ours. We are happy you liked most aspects of your stay with us. We monitor all opportunities of our hotel for upgrading and we will take a look at the exercise facility if it needs additional fine tuning. Thank you again for being our guest. We hope that you will return to stay with us again in the future. Sincerely yours, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Everyone
by A verified traveler

Stayed in the suite, lot of space for our kids.

Posted Aug 24, 2016
Love this hotel, clean and our suite had lots of space. Close to the mall.
Comment from Hotel Management
Aug 25, 2016 by Paul W., Hotel Management
Dear anna, Thank you for staying with us recently. We are very glad your family had an opportunity to enjoy our hotel and your room. We are happy you enjoyed our location. Thank you again for your kind word and your guest satisfaction score. We hope that you will return to lodge with us in the future. Kind regards, Paul W. AGM Holiday Inn Express & Suites Vancouver Mall/Portland Area. Vancouver, WA USA