Horrible front desk girl!
Posted Dec 23, 2016 on Hotels
The girl at the front desk was super rude and tried to deny us the room! I even called ahead to verify the reservations and she said they were good, then upon arrival she didn't want to look it up and asked that we come back in an hour (10:30PM). After we wouldn't give up, she finally looked up the room and gave it to us with a very snotty attitude. I will never stay there again, just because of her!
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for reaching out and sharing your experience. I do want to apologize for the level of unsatisfactory service you had received when you arrived. I always welcome feedback from our guests as it gives us the necessary feedback to improve and grow. I have spoken to my staff about this incident and will be ensuring that this kind of service will not repeat itself in the future to any of our guests.
Again, Thank you for reaching out with your feedback and I hope you will give us another opportunity to provide you with the exceptional service you have come to expect.
Front Office Manager