Ratings based on 341 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from C

excellent

Posted Aug 22, 2016
I'm a really picky customer and I was impressed the hotel was clean, nice, comfortable bed, really good breakfast with good fruit and healthy options
Comment from Hotel Management
Aug 24, 2016 by Kayla K., Hotel Management
Dear Tina, Thank you for your wonderful comments! It means so much for all of us at the property that we were able to impress you! we are so happy to hear that your stay was great! Come back and see us again! Kind Regards, Kayla Kempthorne Front Office Manager
4 out of 5
by A verified traveler from Missouri

Nice Hotel!

Posted Aug 21, 2016
Very close to PDX. Quiet and comfortable. Desk staff were very helpful and check-in was a snap.
Comment from Hotel Management
Aug 24, 2016 by Kayla K, Hotel Management
Dear Laura, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kayla Kempthorne Front Office manager
3 out of 5
by A verified traveler

Ok place... Lumpy pillows

Posted Aug 15, 2016
Overall it was ok. The free breakfast fast food quality and the pillows were REALLY lumpy. However the room was clean and the staff was amazing!
Comment from Hotel Management
Aug 16, 2016 by Kayla K., Hotel Management
Thank you for the helpful feedback. We will look into our pillows and ensure they are up to standards for all our guests. I am glad you enjoyed the room and our team's hospitality. We look forward to seeing you back again! Kind Regards, Kayla Kempthorne Front Office Manager
5 out of 5
by A verified traveler from japan

シャトルバス

Posted Aug 2, 2016
Pros: シャトルバスと夕方のドリンクと軽食サービス。期間限定かもしれませんが、無料サービスがありおいしく頂きました。
Location: 徒歩圏内にファミリーレストランがあり食事は困りませんでした。
シャトルバスは電話をすればすぐに迎えに来てくださるし、近くにあるIKEAや複合ショッピングセンターへの送迎もして下さる。 大変便利でした。
4 out of 5
by A verified traveler from Helix, Oregon

Posted Jul 27, 2016
The staff was friendly and very helpful! They helped me set up long term parking and made sure I was signed up for the airport shuttle.
Comment from Hotel Management
Aug 3, 2016 by Kayla K., Hotel Management
Thank you very much for choosing to stay with us and for your kind review. We're glad you enjoyed your stay and that our staff was able to take care of your parking needs. We work hard to provide helpful, friendly and efficient service. Thank you again, Kind Regards, Kayla Kempthorne Front Office Manager
4 out of 5
by A verified traveler

Posted Jul 19, 2016
Great breakfast! Hotel has a complimentary shuttle to the airport and shopping center.
Comment from Hotel Management
Jul 19, 2016 by Kayla K., Hotel Management
Thank you for choosing our hotel for your visit to Portland, OR. We appreciate it and thank you for your feedback. We strive to make this a great hotel and hope we are on the right path. I hope you make it back soon. Kind Regards, Kayla K. Front Office Manager
4 out of 5
by A verified traveler

Posted Jul 18, 2016
We came in late. We were tired due to the business meeting running late. The check-in was very quick. We were in our room in less than 10 minutes. The room we had was perfect if you are only needing it to sleep in and change in. It was spacious and clean.
Comment from Hotel Management
Jul 19, 2016 by Kayla K., Hotel Management
Glad to hear you enjoyed your stay! Thank you for joining us again. We work hard to keep a clean, and comfortable hotel with a friendly and helpful staff. I hope we hit our goal during your visit. Thanks again and happy travels, Kind Regards, Kayla K. Front Office Manager
5 out of 5
by A verified traveler

Close to the airport!

Posted Jul 10, 2016
No problems! Bed was best bed I've ever slept on.
Comment from Hotel Management
Jul 12, 2016 by Kayla k., Hotel Management
Thank you for the wonderful review! I am happy to hear that the bed was the best. The Sealy's Posturepedics are great comfy mattresses. We look forwarding to having you back again! Kind Regards,
5 out of 5
by A verified traveler from W

Nice room, helpful staff, and convenient location.

Posted Jul 5, 2016
Nice hotel. The only concern for us was the latching of the bathroom and room doors. We would stay here again. It's a hop, skip, and a jump from the rail line and IKEA
Comment from Hotel Management
Jul 12, 2016 by Kayla K., Hotel Management
Thank you for taking the time to share your recent experience here at the Holiday Inn Express in Portland. I have made note of your concern and working with maintenance to check and fix all of our door latches. Thank you for bringing this to our attention. We look forward to seeing you back again in the future! Kind Regards,
2 out of 5
by A verified traveler

Close to airport, but lacking

Posted Jul 3, 2016
Close to airport, nice staff, decent breakfast, but few amenities... no pool, dated decor, small hot tub and workout room. Ok for business travel, not good if you're on vacation.
Comment from Hotel Management
Jul 6, 2016 by Kayla K., Hotel Management
Thank you for taking a moment to share with the traveling community of your recent stay with us at the Holiday Inn Express. I apologize for any inconveniences you may have experienced with he lack of amenities at my location. The property was designed more for the Business Travelers when we were built. However, I am happy to announce that we will be going through some renovations. We will be adding in a pool and extending our fitness room as well. I hope you will get another opportunity to come back and visit us again when the renovations are complete! Sincerely, Kayla K.