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Reviews of Holiday Inn Express Vancouver North - Salmon Creek, an IHG Hotel

2.5 out of 5
Holiday Inn Express Vancouver North - Salmon Creek, an IHG Hotel
13101 NE 27th Ave, Vancouver, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 480 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Emiko

Traveled with partner
Liked: Staff & service, amenities
Good location, room was nice and roomy, comfortable bed. Room was clean.
Stayed 1 night in Apr 2024

8/10 Good

Lu-Hiep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

STACIE

Traveled with family
Liked: Staff & service, amenities
The building is older and needs some minor repairs. My bed was comfortable but is showing wear. My room had a piece dental floss left in the shower and a fruit snack wrapper on the floor. Other than that it was clean. With a bunch of volleyball players and a full hotel it was a quiet and peaceful stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Meredith, Snohomish

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was newly renovated, so very nice. The room heater temp ran a bit high, so we figured out how low to set it (68) to feel normal. Pool and hot tub were nice and clean, and breakfast was on point with the pancake robot!!!
Stayed 1 night in Mar 2024

6/10 Okay

Alexandra

Business traveler
The bedding and bathroom were very nice; the hotel is going through renovations so I expect it to improve in terms of noise and organization in the near future!
Stayed 1 night in Mar 2024

10/10 Excellent

christi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy construction Sunday night.
Stayed 4 nights in Mar 2024

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled awful
Stayed 1 night in Feb 2024

8/10 Good

Barbara

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the hotel room was fine. The pancake machine was out of order, but otherwise there were the usual breakfast options. The hotel itself is in a parking lot off a couple busy streets and a few blocks and a bus transfer away from downtown. It's a functional location to be if you are going somewhere else.
Stayed 2 nights in Feb 2024

4/10 Poor

Kimo

Disliked: Cleanliness

6/10 Okay

Scott

It was fine

6/10 Okay

Ajnesh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jennefer

Business traveler
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast and that coffee is available all day. The only complaint is that there was no door hanger for "do not disturb". I did ask the cleaning person on the floor we were on to leave our room alone - told her we didn't need anything, but someone went in anyway. Not a huge deal. Next time I'll ask for a door hanger at the front desk if there's not one in the room.
Stayed 2 nights in Jan 2024

2/10 Terrible

susan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed to say the least.
This is absolutely the worst Holiday Inn Express I have ever stayed in. I booked three rooms for a family trip and all three rooms smelled of stale cigarettes. Carpets were not vacuumed. My shower wall was dirty. The window in my room was partially opened and would not close all the way and the lock was broken. The coffee makers all needed cleaned out. The coffee we made in them tasted awful. The staff was slow and lazy. The breakfast was terrible and mostly cold. The person on the front desk in the morning was too busy on her phone to be bothered with her job. I will never stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here several nights while visiting relatives. We had a suite which fit our needs perfectly, adding a separate living area. Hotel staff was friendly, housekeeping services daily and breakfast was predictably fine. Area was convenient and felt safe.
Stayed 4 nights in Dec 2023

10/10 Excellent

A W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Blaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly, Mount vernon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Beverly

Stayed 1 night in Dec 2023

6/10 Okay

Rebecca

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The floors were dirty and the mattresses should be replaced. The staff was kind and helpful. The breakfast was good.
Stayed 2 nights in Nov 2023

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not get the room I had asked for. Facilities and rooms appear to be outdated and dirty. Pool water was cold. only good part of the hotel was the breakfast. Kudos to the breakfast crew. I will probably stay away from Holiday Inns and Express from now on.
Stayed 2 nights in Nov 2023

8/10 Good

Clyde

Business traveler
Liked: Amenities
Bed was not comfortable
Stayed 2 nights in Nov 2023

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice place to stay with reasonable price. Exercise room was decent and hot tub was relaxing.

6/10 Okay

Brittney

Traveled with family
Liked: Staff & service, property conditions & facilities
Our room was very loud at night sitting right above the main doors. We also didn’t get the bathtub that was advertised and instead had a shower. A nice shower! But not nice for bathing small children. Staff was really nice and the pool was newly reopened the day after we arrived. Wish it would have been open day 1 but at least we got some time in it! Room was old but cleaned very well. All but 1 staff member was exceptional and kind. Would absolutely not stay again as a family. Especially as one of the most expensive hotels in the area.
Stayed 2 nights in Nov 2023

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The service and room were excellent, but they cheaped out on construction. Every time the main door opens my bed would vibrate and the noise was terrible when you are trying to sleep. Also, you can hear the elevator going up and down. They didn't sound proof between the electric divises and room 206.
Stayed 1 night in Nov 2023

6/10 Okay

Brittany

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Nick

Stayed 2 nights in Nov 2023

8/10 Good

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our room didn't have an alarm clock nor pad and pen. Very close to our destination.
Stayed 3 nights in Oct 2023

10/10 Excellent

Hung, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2023

10/10 Excellent

Deidra

Stayed 1 night in Oct 2023

10/10 Excellent

Tammarie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub closed…
Lobby had an odor (wasn’t nice) upon check in found out the pool & hot tub was closed. Was especially looking forward to a soak after a long day of setting up booth for toy show the following day. Room was nicer and cleaner than last visit. But at last no tub in room (to have a soak since hot tub closed) had shower only. Didn’t sleep well bed not comfortable. But over all it was a nice stay..,
Stayed 1 night in Oct 2023
Response from Al on Nov 2, 2023
Thank you for your review. We sincerely apologize for the lobby odor upon check in and for not being able to use the pool and hot tub during your stay.We hope you stay with us again and that your future experience is better.

10/10 Excellent

Sekonaia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff bf was fire clean room 5 star
Stayed 2 nights in Oct 2023

10/10 Excellent

Clinton

Stayed 2 nights in Oct 2023

8/10 Good

Elizabeth

Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Pool and hot tub open 24 hours.
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfectly adequate, room spacious and staff was helpful and friendly
Stayed 3 nights in Oct 2023
Response from Al on Nov 2, 2023
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and went above and beyond! Im travelling with my two very little children by myself and my car batter died at checkout. Becky at the front desk saw my hood up and sent their maintenance worker out to investigate. The GM pulled up with her own car to give me a jump! Would absolutely stay here again!
Stayed 2 nights in Oct 2023
Response from Al on Nov 2, 2023
Thank you for your review. We are happy to hear that you had a great stay despite your car troubles.

10/10 Excellent

Andrea, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
very friendly!
Stayed 1 night in Sep 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Freddy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love the 24hr pool. But i hated that we didn't have hot water in our room. So we had to pack up and move when we got back to room at 2 am
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find- make sure not to enter “st” instead of “Ave” in navigations! Even after putting in the right address it took us a few tries driving around Vancouver, Camas, back to Portland at one point. It was clean and quiet. Bed was a little hard. Soap was breaking off the wall, toilet seat fell off when opened. I wish there were some restaurants within walking distance, but there were some within a 5 minute drive. I also wish there would be some bottled water and/or other drinks offered. We didn’t even see a vending machine. A small convenience section in the lobby would have been nice, especially since there were no convenience or grocery stores close by within walking distance.
Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

David

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Jesse

Traveled with family
Liked: Staff & service, room comfort
A decent place to stay, in a safe neighborhood
Staff was very friendly the entire stay, room did not smell very good and there was garbage in the garbage can from the previous occupants. Bed was uncomfortable and it was difficult to sleep.
Stayed 1 night in Sep 2023

8/10 Good

Zena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk person rude about my using Apple wallet to pay, there is no physical card to show, it’s digital only. Demanded my ID. This was not an issue at Bellingham location earlier in the week. Need to educate staff on current digital pay methods!
Stayed 1 night in Aug 2023
Response from FOM on Aug 29, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VANCOUVER NORTH - SALMON CREEK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Farrah KellyFront Office Manage