Disappointment from year's past
Posted Nov 21, 2016
I have stayed at this hotel many times over the last ten years. I was only in Portland overnight this past weekend and decided to go with a standard room, no water view. I had been on the road for eight hours and was looking forward to retiring early. Yes, it was Saturday night, but coming off the elevator I smelled a strong scent of marijuana and was met by many guests moving between rooms partying - loud music, banging on walls, loud voices.
I asked to move rooms and was moved to one a floor up next to the elevator. It was quiet; however I heard the elevator all night.
The room was clean, but needed to be updated. Heater was loud and clanging all night as well.
Sorry to see a hotel I would formally bring my children to change for the worst.
Comment from Hotel Management
Jan 3, 2017 by Front Office Manager, Hotel Management
We are very sorry for your recent experience with us. While we do have security on site, tracking down which guest may be inconveniencing other guests is not always an immediate process. Our security has recently made some changes to their patrols to try to improve area coverage.
The other issues you experienced will also certainly be addressed. Our engineering department will be monitoring the heating units more closely to try catch units that may need repair before a guest like yourself is subjected to a night of disrupted sleep.
We sincerely apologize that your stay was not up to your and therefor our expectations. Please know we take the problems you dealt with seriously and will try to again earn your trust as we had in the past.