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Hey Charles, I'm sorry you felt the hotel was dated. The building may be 115 years old, but our engineering staff works every day to continually repair it and keep everything working in tip top shape.
The receptionists were charming and acted as helpful concierges. The architecture and light/photography theme was interesting and beautiful. Great place to stay in Portland.
Michael
Stayed 1 night in Mar 2024
Response from Jessie on Mar 23, 2024
Thanks so much for taking the time to review our team! I am so glad to hear that our staff was able to help make your stay more enjoyable, we hope to host you again soon!
The staff were extremely polite and friendly! It made the experience so much better.
Tabatha
Response from Chandler on Mar 22, 2024
Thank you! Our team appreciates that you took the time to give us feedback, our number one goal is to meet guests expectations and I'm thrilled out front desk staff were able to do that for you :)
Excellent staff. Loyd took great care of us when we checked in after midnight. He was welcoming and made us feel safe. We also visited a sister property at Alder's and CJ was a true pleasure with his service.
Christen
Stayed 2 nights in Mar 2024
Response from Liza on Mar 21, 2024
Thank you, Christen. I'm pleased to hear Lloyd made such a great impact on your stay. I haven't had the chance to meet CJ, but I will certainly pass this along! Please come stay with us again!
I only requested a quiet room before mu check-in. However, they assigned me room #509. The room was almost corner faced on Broadway and other street. Moreover, the room was above the music bar, with loud Karaoke mic and system. I couldn't sleep by the loud singing voice even after 2 AM. The 2nd night still I heard some singing voice.
joy
Stayed 3 nights in Mar 2024
Response from Liza on Mar 19, 2024
Thank you for your feedback, Joy. I'm sorry to hear of your experience with noise during your stay with us. I'm not sure where the music or karaoke was coming from, since we don't have a bar or restaurant on property, or around our hotel. We do have some room types that are not on the street and are interior rooms, which would be quieter. We would love to have stay with us again, so we may improve your experience with us. We want all of our guests to feel comfortable and safe while staying with us. I'm sorry this was not the case for you.
The Hotel Lucia is clean and comfortable. The bed was very nice! The location is convenient to Downtown Portland stores. The staff were all polite and helpful. We really enjoyed our stay.
Thomas
Stayed 2 nights in Mar 2024
Response from chandler on Mar 14, 2024
Thank you Thomas! Our number one goal is to meet guests expectations, and it seems we met yours! We appreciate that you took the time to give our team feedback and look forward to seeing you again one day!
The hotel was in a good location, however there are a lot of homeless people passed out on the street in the area. Many store fronts were empty or closed really early. It was my first time in Portland and it seemed like the city is in a downward descend. I hope that the city is revived and opens up again. The hotel itself was very well kept and clean. Staff was helpful and service was quick. Only complaint was the lack of counter space in the bathroom.
Hyejin
Stayed 3 nights in Mar 2024
Response from Liza on Mar 14, 2024
Thank you taking the time to give us your feedback. We strive to deliver excellence and I'm sorry the bathroom counter space was tight. We do have some rooms with larger bathrooms. We would be happy to explore more room options should you stay with us again. The city of Portland is working to clean up the downtown area, but the process is taking some time. I do hope we have the chance to welcome you back with us soon!
Well thank you for the kind words! We appreciate you staying with us, and we hope to see you back soon!
6/10 Okay
Ramzi
Traveled with partner
Mar 11, 2024
Liked: Cleanliness, staff & service
Rooms were old, and bathrooms were quite small in what supposedly was a deluxe room.
Ramzi
Stayed 2 nights in Mar 2024
Response from Rachel on Mar 11, 2024
Hey Ramzi, we actually upgraded you from the Deluxe King room type to the Superior King room type, in which the bathrooms are much larger than the Deluxes. I'm very sorry to hear that the hotel's age of 115 years revealed itself to you. Our maintenance staff works hard to keep the rooms updated.
By far the best customer service we were greeted at the door by Darya I believe her name was, super sweet, very helpful she was amazingly awesome! The room was very clean, I totally loved the motif! Will return in the near future!
Carolyn
Stayed 2 nights in Mar 2024
Response from Matthew on Mar 12, 2024
Hi Carolyn, Thank you very much for your kind words. I'm glad that our team made a positive impact on your time with in Portland. I sincerely hope that we get to host you again soon
It was very good. Staff was great and area felt safe
Mark
Stayed 4 nights in Mar 2024
Response from Gabe on Mar 6, 2024
Thank you for the wonderful review Mark. We are so glad that our team was able to make your stay more comfortable. Safe travels and we hope to see you again soon!
We do our best to not surprise anyone at checkout, and do our absolute best to be transparent about fees collected at the property. If you'd like to reach out to us directly, please feel free to call or email us. We'd love to talk and see if we can remedy any misunderstanding!
I’ve stayed all over Portland on many, frequent trips over the years and can confidently say this was by far my favorite experience. The staff are lovely, the hotel itself is comfortable with nice amenities, and while downtown Portland has taken a bit of a hit, this place shines
Brandon
Stayed 2 nights in Feb 2024
Response from Chelsea on Mar 4, 2024
We are so thankful for your kind words. We are glad you enjoyed your stay with us, and that our staff were able to make it great! Hope to see you again in the future!
10/10 Excellent
David, Pitt Meadows
Mar 4, 2024
David
Stayed 2 nights in Jan 2024
Response from Gabe on Mar 24, 2024
Thank you for the wonderful review, David! Safe travels and we hope to see you again soon.
10/10 Excellent
Chelsea
Mar 3, 2024
Chelsea
Stayed 1 night in Mar 2024
Response from Liza on Mar 23, 2024
Thank you, Chelsea! I hope we have the chance to welcome you back with us soon!
Thank you for the wonderful review Lisa! We are so glad that we were able to make your stay more comfortable. Safe travels and we hope to see you again soon.
Staff was friendly and amazing. Give the housekeepers a raise for their attentive work.
Jonathan
Stayed 5 nights in Feb 2024
Response from Chelsea on Mar 1, 2024
Your kind words are so incredibly appreciated. Our housekeeping team is truly amazing, and we really value all of them! Thank you for your kindness, and we hope you stay with us again soon.
The hotel facilities are excellent; well maintained and comfortable. Staff is so helpful willing to go beyond the usual to assist. The location is central for those that want to walk about lovely Portland. The city is recovering from issues that large cities have these days. But still a great place to visit.
James
Stayed 1 night in Feb 2024
Response from Liza on Feb 29, 2024
Thank you so much for your kind words, James! I'm so pleased you loved our hotel and location. I hope we have the chance to welcome you back soon!
Fantastic amenities. Love the craft beer happy hour and game selection.
David
Stayed 4 nights in Feb 2024
Response from Jessie on Feb 27, 2024
Thank you for taking the time to review our property! I am so glad that you were able to enjoy some of our favorite amenities that we offer to our guests. We hope to see you again in the future!
Thank you for the wonderful review Darren, we are so glad that our team was able to make your stay comfortable. We had a pleasure hosting you and hope to do so again in the future! Safe travels!
10/10 Excellent
Julie
Traveled with group
Feb 24, 2024
Liked: Amenities
Love this place. Staff is great!
Julie
Stayed 1 night in Feb 2024
Response from Jessie on Feb 24, 2024
Thank you for taking the time to review our team! I am so glad that you enjoyed your time with us and we cannot wait to host you again!
Lovely lobby & friendly staff who went above and beyond to help us.
Juri
Stayed 2 nights in Feb 2024
Response from Rachel on Feb 20, 2024
Hey Juri, I'm glad you enjoyed the hotel and our wonderful team of staff! Our goal is to go above & beyond for each of guests, so I'm very happy that we succeeded. I hope we have the pleasure of hosting you again!
The hotel and the staff were very nice. There is no fan in the bathroom, which made not only the bathroom but the whole room quite humid. It is an older building so maybe it is to be expected?
Toshiko
Stayed 2 nights in Feb 2024
Response from Rachel on Feb 20, 2024
Hey Toshiko! Yes, the building was built in 1909, and despite our numerous renovations, we can't get the ventilation to be quite the same as it would in newly built hotels. I'm glad you enjoyed the rest of your stay!
My experience from start to end was impeccable. The staff were friendly and welcoming. The artwork was unique and beautiful. Room was clean, bed was amazing and pillows were perfect 😊 There were some fun little arcade games to play as well. We will definitely stay again when we are in the area.
Theresa
Stayed 1 night in Feb 2024
Response from Matthew on Feb 19, 2024
Hi Theresa, You are far too kind. It was a pleasure to host you and I hope that you get the chance to visit Portland again soon
Not much to do at hotel, a pool would have been nice, but compensated with the service given it was incredible people were super nice and friendly.
Claudia
Stayed 2 nights in Feb 2024
Response from Matthew on Feb 19, 2024
Hi Claudia, Thanks very much for taking the time to review our team. A pool is an interesting idea! We'll have to figure out where to put it but it's definitely worth considering.
Art, arcades, and an amazing group of staff. Plus it’s in the middle of downtown so it’s easy to walk to spots.
Joseph
Stayed 1 night in Feb 2024
Response from Rachel on Feb 19, 2024
Hey Joseph, I'm so glad you enjoyed Hotel Lucia's art, the arcade, and our wonderful staff! We work hard to perfect every detail, and hope to host you again!
A retro hotel with a welcoming atmosphere. The hotel staff were very helpful and friendly
Michelle
Stayed 1 night in Feb 2024
Response from Jessie on Feb 13, 2024
Thank you so much for taking the time to review our property! I am so glad that our team was able to help make your time with us more enjoyable, we hope to see you again in the future!
Thanks for taking the time to leave us a review! We are proud to host a wonderful collection of art in our lobby for our guests to enjoy. We hope to see you agian soon!
The artistic flair and welcoming staff really make this a warm inviting place to stay.
Courtney
Stayed 2 nights in Feb 2024
Response from Matthew on Feb 5, 2024
Hi Courtney, Thanks very much for taking the time to review our team. I'm glad that we were able to make your time in Portland more comfortable. Please come back to stay with us again!
Great location downtown, very friendly staff, valet parking or garage across the street. Within walking distance to restaurants, shopping, theatre, and Museums.
Joseph
Stayed 1 night in Jan 2024
Response from Gabe on Feb 1, 2024
Thank you for your amazing review Joseph. We are a small team and we are glad we were able to make your stay comfortable. Our central location does make it easy to traverse downtown. Safe travels and we hope to host you again soon!