Meeting facility

Reviews of Hotel Lucia

4 out of 5
Hotel Lucia
400 SW Broadway, Portland, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1020 reviews" "
Rating 8 - Good. 190 out of 1020 reviews" "
Rating 6 - Okay. 63 out of 1020 reviews" "
Rating 4 - Poor. 21 out of 1020 reviews" "
Rating 2 - Terrible. 16 out of 1020 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old and dated for the money
Stayed 4 nights in Mar 2024
Response from Rachel on Mar 27, 2024
Hey Charles, I'm sorry you felt the hotel was dated. The building may be 115 years old, but our engineering staff works every day to continually repair it and keep everything working in tip top shape.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, and centrally located.
Stayed 1 night in Mar 2024
Response from Rachel on Mar 23, 2024
Hey Todd, I'm so glad you enjoyed the hotel! I hope we have the pleasure of hosting you again soon :)

10/10 Excellent

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were charming and acted as helpful concierges. The architecture and light/photography theme was interesting and beautiful. Great place to stay in Portland.
Stayed 1 night in Mar 2024
Response from Jessie on Mar 23, 2024
Thanks so much for taking the time to review our team! I am so glad to hear that our staff was able to help make your stay more enjoyable, we hope to host you again soon!

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely polite and friendly! It made the experience so much better.
Response from Chandler on Mar 22, 2024
Thank you! Our team appreciates that you took the time to give us feedback, our number one goal is to meet guests expectations and I'm thrilled out front desk staff were able to do that for you :)

10/10 Excellent

Christen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Loyd took great care of us when we checked in after midnight. He was welcoming and made us feel safe. We also visited a sister property at Alder's and CJ was a true pleasure with his service.
Stayed 2 nights in Mar 2024
Response from Liza on Mar 21, 2024
Thank you, Christen. I'm pleased to hear Lloyd made such a great impact on your stay. I haven't had the chance to meet CJ, but I will certainly pass this along! Please come stay with us again!

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Liza on Mar 21, 2024
I'm so pleased you enjoyed your stay with us! We you hope you stay with us again soon!

4/10 Poor

joy

Disliked: Amenities, property conditions & facilities
I only requested a quiet room before mu check-in. However, they assigned me room #509. The room was almost corner faced on Broadway and other street. Moreover, the room was above the music bar, with loud Karaoke mic and system. I couldn't sleep by the loud singing voice even after 2 AM. The 2nd night still I heard some singing voice.
Stayed 3 nights in Mar 2024
Response from Liza on Mar 19, 2024
Thank you for your feedback, Joy. I'm sorry to hear of your experience with noise during your stay with us. I'm not sure where the music or karaoke was coming from, since we don't have a bar or restaurant on property, or around our hotel. We do have some room types that are not on the street and are interior rooms, which would be quieter. We would love to have stay with us again, so we may improve your experience with us. We want all of our guests to feel comfortable and safe while staying with us. I'm sorry this was not the case for you.

10/10 Excellent

Less

Liked: Cleanliness, staff & service, property conditions & facilities
Peace
Stayed 2 nights in Mar 2024
Response from Liza on Mar 21, 2024
Thank you, Less! I hope we have the chance to welcome you back again soon!

10/10 Excellent

Dollie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Gabe on Mar 18, 2024
Thank you for the wonderful review Dollie. We had a pleasure hosting you, and hope to do so again in the near future! Safe travels!

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby has some neat artwork and plenty of quiet, comfortable seating for quiet work, reading, conversation
Stayed 1 night in Mar 2024
Response from Liza on Mar 21, 2024
Thank you so much, Rich! I'm pleased you enjoyed our artwork, which is quite unique. I hope we have the chance to welcome you back with us soon!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Lucia is clean and comfortable. The bed was very nice! The location is convenient to Downtown Portland stores. The staff were all polite and helpful. We really enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from chandler on Mar 14, 2024
Thank you Thomas! Our number one goal is to meet guests expectations, and it seems we met yours! We appreciate that you took the time to give our team feedback and look forward to seeing you again one day!

8/10 Good

Hyejin, Gilbert

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was in a good location, however there are a lot of homeless people passed out on the street in the area. Many store fronts were empty or closed really early. It was my first time in Portland and it seemed like the city is in a downward descend. I hope that the city is revived and opens up again. The hotel itself was very well kept and clean. Staff was helpful and service was quick. Only complaint was the lack of counter space in the bathroom.
Stayed 3 nights in Mar 2024
Response from Liza on Mar 14, 2024
Thank you taking the time to give us your feedback. We strive to deliver excellence and I'm sorry the bathroom counter space was tight. We do have some rooms with larger bathrooms. We would be happy to explore more room options should you stay with us again. The city of Portland is working to clean up the downtown area, but the process is taking some time. I do hope we have the chance to welcome you back with us soon!

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff, nice rooms and central location
Stayed 1 night in Mar 2024
Response from Chelsea on Mar 13, 2024
Well thank you for the kind words! We appreciate you staying with us, and we hope to see you back soon!

6/10 Okay

Ramzi

Traveled with partner
Liked: Cleanliness, staff & service
Rooms were old, and bathrooms were quite small in what supposedly was a deluxe room.
Stayed 2 nights in Mar 2024
Response from Rachel on Mar 11, 2024
Hey Ramzi, we actually upgraded you from the Deluxe King room type to the Superior King room type, in which the bathrooms are much larger than the Deluxes. I'm very sorry to hear that the hotel's age of 115 years revealed itself to you. Our maintenance staff works hard to keep the rooms updated.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
By far the best customer service we were greeted at the door by Darya I believe her name was, super sweet, very helpful she was amazingly awesome! The room was very clean, I totally loved the motif! Will return in the near future!
Stayed 2 nights in Mar 2024
Response from Matthew on Mar 12, 2024
Hi Carolyn, Thank you very much for your kind words. I'm glad that our team made a positive impact on your time with in Portland. I sincerely hope that we get to host you again soon

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rachel on Mar 8, 2024
Hi Natasha, I'm so glad you had a great stay! I hope we have the pleasure of hosting you again the next time you're in Portland!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good. Staff was great and area felt safe
Stayed 4 nights in Mar 2024
Response from Gabe on Mar 6, 2024
Thank you for the wonderful review Mark. We are so glad that our team was able to make your stay more comfortable. Safe travels and we hope to see you again soon!

4/10 Poor

Fredick

Liked: Cleanliness, staff & service, property conditions & facilities
Additional 40$ bill which not shown upfront.
Stayed 1 night in Feb 2024
Response from Chelsea on Mar 4, 2024
We do our best to not surprise anyone at checkout, and do our absolute best to be transparent about fees collected at the property. If you'd like to reach out to us directly, please feel free to call or email us. We'd love to talk and see if we can remedy any misunderstanding!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed all over Portland on many, frequent trips over the years and can confidently say this was by far my favorite experience. The staff are lovely, the hotel itself is comfortable with nice amenities, and while downtown Portland has taken a bit of a hit, this place shines
Stayed 2 nights in Feb 2024
Response from Chelsea on Mar 4, 2024
We are so thankful for your kind words. We are glad you enjoyed your stay with us, and that our staff were able to make it great! Hope to see you again in the future!

10/10 Excellent

David, Pitt Meadows

Stayed 2 nights in Jan 2024
Response from Gabe on Mar 24, 2024
Thank you for the wonderful review, David! Safe travels and we hope to see you again soon.

10/10 Excellent

Chelsea

Stayed 1 night in Mar 2024
Response from Liza on Mar 23, 2024
Thank you, Chelsea! I hope we have the chance to welcome you back with us soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and welcoming.
Stayed 1 night in Feb 2024
Response from Gabe on Mar 3, 2024
Thank you for the wonderful review Lisa! We are so glad that we were able to make your stay more comfortable. Safe travels and we hope to see you again soon.

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and amazing. Give the housekeepers a raise for their attentive work.
Stayed 5 nights in Feb 2024
Response from Chelsea on Mar 1, 2024
Your kind words are so incredibly appreciated. Our housekeeping team is truly amazing, and we really value all of them! Thank you for your kindness, and we hope you stay with us again soon.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities are excellent; well maintained and comfortable. Staff is so helpful willing to go beyond the usual to assist. The location is central for those that want to walk about lovely Portland. The city is recovering from issues that large cities have these days. But still a great place to visit.
Stayed 1 night in Feb 2024
Response from Liza on Feb 29, 2024
Thank you so much for your kind words, James! I'm so pleased you loved our hotel and location. I hope we have the chance to welcome you back soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic amenities. Love the craft beer happy hour and game selection.
Stayed 4 nights in Feb 2024
Response from Jessie on Feb 27, 2024
Thank you for taking the time to review our property! I am so glad that you were able to enjoy some of our favorite amenities that we offer to our guests. We hope to see you again in the future!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel - amazing staff
Stayed 2 nights in Feb 2024
Response from Gabe on Feb 24, 2024
Thank you for the wonderful review Darren, we are so glad that our team was able to make your stay comfortable. We had a pleasure hosting you and hope to do so again in the future! Safe travels!

10/10 Excellent

Julie

Traveled with group
Liked: Amenities
Love this place. Staff is great!
Stayed 1 night in Feb 2024
Response from Jessie on Feb 24, 2024
Thank you for taking the time to review our team! I am so glad that you enjoyed your time with us and we cannot wait to host you again!

10/10 Excellent

Livai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Liza on Mar 21, 2024
Thank you, Livai! I hope we have the chance to welcome you back again soon!

10/10 Excellent

Ailene

Stayed 2 nights in Feb 2024
Response from Liza on Mar 21, 2024
Thank you, Ailene! I hope we have the chance to welcome you back again soon!

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chelsea on Feb 23, 2024
That's amazing! We are so happy we made your stay great!

10/10 Excellent

carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gabe on Feb 21, 2024
Thank you for the wonderful review Carson! We are glad that you enjoyed your stay and hope to host you again soon.

10/10 Excellent

Juri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lobby & friendly staff who went above and beyond to help us.
Stayed 2 nights in Feb 2024
Response from Rachel on Feb 20, 2024
Hey Juri, I'm glad you enjoyed the hotel and our wonderful team of staff! Our goal is to go above & beyond for each of guests, so I'm very happy that we succeeded. I hope we have the pleasure of hosting you again!

8/10 Good

Toshiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were very nice. There is no fan in the bathroom, which made not only the bathroom but the whole room quite humid. It is an older building so maybe it is to be expected?
Stayed 2 nights in Feb 2024
Response from Rachel on Feb 20, 2024
Hey Toshiko! Yes, the building was built in 1909, and despite our numerous renovations, we can't get the ventilation to be quite the same as it would in newly built hotels. I'm glad you enjoyed the rest of your stay!

6/10 Okay

Rod

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessie on Feb 20, 2024
Thanks for letting us know how you enjoyed your stay and we hope to host you again soon!

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience from start to end was impeccable. The staff were friendly and welcoming. The artwork was unique and beautiful. Room was clean, bed was amazing and pillows were perfect 😊 There were some fun little arcade games to play as well. We will definitely stay again when we are in the area.
Stayed 1 night in Feb 2024
Response from Matthew on Feb 19, 2024
Hi Theresa, You are far too kind. It was a pleasure to host you and I hope that you get the chance to visit Portland again soon

10/10 Excellent

Claudia, North Bend

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not much to do at hotel, a pool would have been nice, but compensated with the service given it was incredible people were super nice and friendly.
Stayed 2 nights in Feb 2024
Response from Matthew on Feb 19, 2024
Hi Claudia, Thanks very much for taking the time to review our team. A pool is an interesting idea! We'll have to figure out where to put it but it's definitely worth considering.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Liza on Mar 21, 2024
Thank you, Sonya! I hope we have the chance to welcome you back again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Art, arcades, and an amazing group of staff. Plus it’s in the middle of downtown so it’s easy to walk to spots.
Stayed 1 night in Feb 2024
Response from Rachel on Feb 19, 2024
Hey Joseph, I'm so glad you enjoyed Hotel Lucia's art, the arcade, and our wonderful staff! We work hard to perfect every detail, and hope to host you again!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Solid
Stayed 2 nights in Feb 2024
Response from Chandler on Feb 17, 2024
Thank you Jeff, I agree Hotel Lucia is very solid! Please travel safe and we will see you sometime soon!

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Chandler on Feb 14, 2024
Thank your for leaving a review, we hop to see you again soon! Safe travels :)

10/10 Excellent

Michelle, McMinnville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A retro hotel with a welcoming atmosphere. The hotel staff were very helpful and friendly
Stayed 1 night in Feb 2024
Response from Jessie on Feb 13, 2024
Thank you so much for taking the time to review our property! I am so glad that our team was able to help make your time with us more enjoyable, we hope to see you again in the future!

8/10 Good

Christine, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the art
Stayed 1 night in Feb 2024
Response from Jessie on Feb 13, 2024
Thanks for taking the time to leave us a review! We are proud to host a wonderful collection of art in our lobby for our guests to enjoy. We hope to see you agian soon!

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely unique property with art everywhere!
Stayed 1 night in Feb 2024
Response from Gabe on Feb 9, 2024
Thank you for the lovely review Debora. We had a joy hosting you and hope to do so again in the future. Safe travels!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Liza on Mar 21, 2024
Thank you, Erica! I hope we have the chance to welcome you back again soon!

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The artistic flair and welcoming staff really make this a warm inviting place to stay.
Stayed 2 nights in Feb 2024
Response from Matthew on Feb 5, 2024
Hi Courtney, Thanks very much for taking the time to review our team. I'm glad that we were able to make your time in Portland more comfortable. Please come back to stay with us again!

8/10 Good

Brant, Lebanon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from chandler on Feb 4, 2024
That's great! I'm glad you enjoyed your experience with us. We hope to see you again soon, safe travels!

10/10 Excellent

Arlene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a boutique style hotel in a central area of Portland. Very friendly and helpful staff.
Stayed 2 nights in Jan 2024
Response from Gabe on Feb 1, 2024
Thank you for the wonderful review Arlene. We are so glad that our team made your stay more comfortable. We hope to host you again soon!

8/10 Good

Vidhi

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Matthew on Feb 1, 2024
Hi Vidhi, Thanks very much for taking the time to review our team. Was there anything that stood out as an area that we could improve upon?

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown, very friendly staff, valet parking or garage across the street. Within walking distance to restaurants, shopping, theatre, and Museums.
Stayed 1 night in Jan 2024
Response from Gabe on Feb 1, 2024
Thank you for your amazing review Joseph. We are a small team and we are glad we were able to make your stay comfortable. Our central location does make it easy to traverse downtown. Safe travels and we hope to host you again soon!

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Liza on Mar 21, 2024
Thank you, Ruben! I hope we have the chance to welcome you back again soon so we can change that 4 star into a 5!