Interior detail

Reviews of The Hotel Zags Portland

4 out of 5
The Hotel Zags Portland
515 Southwest Clay St, Portland, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 524 out of 1008 reviews" "
Rating 8 - Good. 263 out of 1008 reviews" "
Rating 6 - Okay. 104 out of 1008 reviews" "
Rating 4 - Poor. 59 out of 1008 reviews" "
Rating 2 - Terrible. 58 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Janice

Liked: Cleanliness
Disliked: Staff & service
Front desk never around. Act inconvenienced. The phones didn't work so could not call down to the front desk. The room was clean and fine for the price, but the walls are thin and you can hear EVERYTHING going on in the next room.
Stayed 1 night in Mar 2024

8/10 Good

Candace, Eugene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Since I booked through this site and not Hotel Zags directly, I was unaware that I would be charged an “amenities fee” to cover things normally included like wifi, in-room coffee, and generic bottles of water. This fee also covers access to their game room, passes to the 24Hour fitness across the street and a “treat credit”. The room and staff were fine; it felt safe with on-site parking (extra charge). Overall, disappointed that the fee wasn’t explained anywhere as part of check in or in the room. When I asked about it after receiving the bill I was told it was to cover several “complimentary services”. I obviously have a different understanding of what that means.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality to cost ratio in a quieter part of downtown.
Stayed 3 nights in Mar 2024

10/10 Excellent

ayach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good and u was happy with my stay
Stayed 3 nights in Feb 2024

8/10 Good

Emmanuel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the vibe of this place. If you like boutique, walkable, city hotel. This is it. Only downside is the bathroom.
Stayed 1 night in Feb 2024

8/10 Good

Valente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a great spot downtown. Only bad thing was the homeless outside the property.
Stayed 1 night in Feb 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Karmen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly knowledgeable staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Would come back anytime attending event in downtown!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Tye

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. We enjoyed the restaurant very much. Our room was nice and clean. The parking was safe and very convenient. Thank you!
Stayed 1 night in Jan 2024

8/10 Good

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was a smaller room… part of the boutique size…staff was as very friendly…parking is overpriced we paid $12 a day across the street ($4 on weekends) I would recommend this hotel…
Stayed 3 nights in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Payten

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cathy

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay. Easy walk to lots of restaurants.
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024

4/10 Poor

Jason

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our room was a double queen. Had a small closet and zero drawers for clothes. I chose this hotel because it advertised EV chargers. I called ahead to confirm they were operational. When we arrived, only 1 of the 4 was working but it was for a Tesla, which our car is not. Not one of 4 staff members we asked knew anything about the chargers. Heat wasn't working the first day. Windows had no insulation and water puddled on the sills. Makeup mirror in bathroom was installed ridiculously low, requiring you to bend over to use.
Stayed 2 nights in Jan 2024

10/10 Excellent

Yaisa

Stayed 2 nights in Dec 2023

2/10 Terrible

viola

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Derick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always comfortable… Love the convenient location
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great workers and we had a wonderful time!
Stayed 1 night in Dec 2023
Response from Zags GM on Dec 5, 2023
Thank you for the wonderful score and the great comments about your stay. We appreciate you sharing your feedback

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zags GM on Dec 5, 2023
Thank you for the wonderful score

6/10 Okay

Adam

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My first room didn't have heat and the staff was very helpful to get me into a new room. That room, however, had some issues as well. But, for the price, it was a good stay with very nice staff.
Stayed 2 nights in Nov 2023
Response from Zags GM on Dec 5, 2023
Thank you for the feedback from your recent stay with us. We appreciate you sharing your experience.

10/10 Excellent

Alisha, Federal Way

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. Staff was extremely accommodating and friendly! The game room was a plus.
Stayed 1 night in Nov 2023
Response from TeamZags-JD on Nov 29, 2023
Hello, AlishaThank you for staying at the Hotel Zags. We appreciate your review and thoughtful feedback! We take great pride in the service our staff provides. We are glad we exceeded your expectations and you had a good time in the game room! We hope to host you again on your future visit to Portland! Cheers, TeamZags

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very relaxing stay. Thank you!
Stayed 4 nights in Nov 2023
Response from Team Zags on Nov 29, 2023
Hello Peter,Thank you for your wonderful and rating! It was a pleasure to have you stay with us. Should you return to Portland we would cherish the opportunity to host you again.

8/10 Good

Shannon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, safe parking
Hotel is difficult to get to, on a block with “BUS ONLY” lanes and a “NO TURN” sign on the street you MUST turn on to access the entrance. Heat didn’t work in first room (but I was promptly moved to another room). New key card didn’t work……so another trip to the lobby.
Stayed 1 night in Nov 2023
Response from Zags GM on Dec 5, 2023
Thank you for your great feedback. We will continue to work to address the issues you mentioned in your review.

10/10 Excellent

Wei Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience during our stay here. Very clean and with lots of utilities provides
Response from Tristan Forney on Nov 29, 2023
Hello Wei Hsuan,Thank you for your wonderful rating and review! Should you return to Portland in the future we would cherish the opportunity to host you again.Cheers,Team Zags

10/10 Excellent

Rebecca, Eugene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here and definitely will again. The staff was extremely friendly and helpful. We came to Portland for see an exhibition at the museum, and were completely comfortable and cozy at the hotel - thank you!
Stayed 1 night in Nov 2023
Response from TeamZags-JD on Nov 29, 2023
Hello, RebeccaThank you for staying at the Hotel Zags. We appreciate your review and thoughtful feedback! We take great pride in the service our agents provide and are glad we were able to exceed your expectations. We hope to host you again on your future visit to Portland! Cheers, TeamZags

10/10 Excellent

Anandhu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 10, 2023
Hello Anandhu,Thank you for your wonderful rating. Please come and stay with us the next time you are in Portland!Cheers,TeamZags

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our visit and the location for us was great
Stayed 1 night in Nov 2023
Response from TeamZags- JD on Nov 29, 2023
Hello, KelseyThank you for staying at the Hotel Zags. We appreciate your review and thoughtful feedback! We are glad we were able to exceed your expectations, and we hope to host you again on your future visit to Portland! Cheers, TeamZags

10/10 Excellent

Mario

Stayed 1 night in Nov 2023
Response from Zags GM on Dec 6, 2023
Thank you for the great review score. We appreciate you sharing your experience.

10/10 Excellent

Danny

Stayed 2 nights in Nov 2023
Response from Tristan Forney on Nov 29, 2023
Hello Danny,Thank you for providing your excellent rating! Cheers,Team Zags

8/10 Good

Colette

Stayed 2 nights in Oct 2023
Response from Tristan Forney on Nov 29, 2023
Hello Colette,Thank you for providing a rating!Cheers,Team Zags

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tristan on Oct 25, 2023
Hello Christian,Thank you for the rating! We look forward to seeing you again in the future.Cheers,TeamZags

10/10 Excellent

Marcus, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tristan Forney on Nov 29, 2023
Hello Marcus,You know who leaves 5 star reviews? 10 star individuals! Thank you for staying with us and we hope to host you again in the future.Cheers,Team Zags

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location.
Stayed 3 nights in Oct 2023
Response from TeamZags on Oct 7, 2023
Howdy Daniel,Thank you for the awesome review and rating.You're a great person!Cheers,Team Zags

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay. Tristan at the front desk was friendly and helpful. Great location, nice amenities.
Stayed 3 nights in Sep 2023
Response from TeamZags on Oct 7, 2023
*Blushes*Thank you for the great review and rating!Cheers!

10/10 Excellent

Sam

Stayed 1 night in Sep 2023
Response from Tristan on Oct 3, 2023
Sam,10 star individuals leave 5 star ratings!Thank you, we tickled to no end that you enjoyed your stay.Cheers,Team Zags

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Tristan on Oct 4, 2023
Thank you, Michael!You get 11 stars from us!Cheers,TeamZags

8/10 Good

Maureen

Traveled with family
Liked: Cleanliness, staff & service
Disappointed with some maintenance items in the room. The large mirror was cracked and could be a physical hazard if touched. The ceiling above the shower was peeling badly - you could have pulled off chunks of paint. The room was very clean and spacious and we enjoyed that. But the maintenance issues were not something we expected to find in a hotel in this price range.
Stayed 1 night in Sep 2023
Response from TeamZags on Oct 7, 2023
Hello Maureen,Thank you so much for bringing the shower ceiling and mirror issue to our attention. Our wonderful engineering team has been working diligently to address the shower ceilings and has already repaired a substantial number of the them. Our apologies that your room wasn't up to our, or your standards.

10/10 Excellent

V L

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Very friendly and helpful staff. Let us check in early and provide nice discounts at restaurant
Stayed 4 nights in Sep 2023
Response from TeamZags on Oct 7, 2023
Hello V L,We are tickled to no end that you enjoyed your stay with us.Come see us again soon!Cheers!

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The lobby and outdoor area of this hotel are beautiful. The staff was friendly and accommodaing. The room smelled a bit musty but nothing to bad. We loved being able to sit outside by the fire and have a night cap. I will gladly stay here again.
Stayed 1 night in Sep 2023
Response from Team Zags on Oct 7, 2023
Charlie,Thank you for the wonderful rating and review! We are incredibly proud of our "ridiculous hospitality" oriented staff.We hope to see you again soon!Cheers!

8/10 Good

Barbara, Eugene

Traveled with group
Liked: Staff & service, property conditions & facilities
Perfectly located. Clean. Attractive. Swanky. Accommodating. Would definitely go back when need a night’s stay in Portland. Felt very safe. Reasonable rates.
Stayed 1 night in Sep 2023
Response from TeamZags- JD on Nov 29, 2023
Hello, BarbaraThank you for staying at the Hotel Zags. We appreciate your review and thoughtful feedback! We are glad we were able to exceed your expectations, and we hope to host you again on your future visit to Portland! Cheers, TeamZags

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL ZAG SHINES
Hotel Zag is wonderful. The staff was extremely helpful. The room was clean and adequate for our needs. The patio area and bar were great. I highly recommend this hotel anytime traveling to Portland, OR.
Stayed 2 nights in Sep 2023
Response from TeamZags on Sep 14, 2023
Susan,Thank you for staying with us! We are looking forward to seeing you again soon.Cheers!

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Safe area of Portland. Unique decor. Definitely recommend a King Suite! Very clean!
Stayed 1 night in Sep 2023
Response from Tristan on Sep 13, 2023
Cheers Jackie! Appreciate the love. - Team Zags!

10/10 Excellent

Hailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Zags is the BEST place to stay near downtown Portland. In-hotel restaurant with great food and drinks, clean and up-scale rooms the best part for an out of towner…a secure parking garage underneath the hotel (for an extra charge). Car stays safe!
Stayed 1 night in Sep 2023
Response from Tristan on Sep 13, 2023
We love you too, Hailey! Thank you for the kind words and support. Cheers!

10/10 Excellent

Danny

Stayed 1 night in Sep 2023
Response from Tristan on Sep 13, 2023
Cheers Danny Boy!

10/10 Excellent

Patrice

Stayed 3 nights in Aug 2023
Response from Tristan on Oct 4, 2023
Patrice,Thank you for your 5 out of 5 rating. You are a 10 of 10 person!Cheers,TeamZags