Ratings based on 821 Verified Reviews

3.2 out of 5
57% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not my hair.

Posted Feb 18, 2017
Check in was great. The woman working at the time was very nice, helpful, and efficient. The room was another story. No batteries in tv remote. Went to front desk, very helpful, immediately fixed the problem. Hair in bed. Hair in shower. Sinks have no pull for the stopper. Didn't realize the drain was stopped in the sink until after using it. Don't like putting my hands in that water to unstop. Sweet smell in room. Probably used to cover up some other smell. Overall friendly service, comfortable enough bed and pillows, but doesn't seem clean.
Comment from Hotel Management
Feb 20, 2017 by Beth, Hotel Management
We are sorry for the problems you encountered during your stay. We are also sorry that you had problems with our new sinks. Please do not hesitate to contact the Front desk to help with any problems or concerns.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice overnight stay

Posted Feb 7, 2017
This was a very nice overnight stay. I didn't have high expectation because of the fact they accepted pets and you just never know. We were travelling with our dog and I was very pleased with everything at this hotel. Clean, quiet, great location
Comment from Hotel Management
Feb 9, 2017 by Beth, Hotel Management
Thank you for your stay and we hope you see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the mall

Posted Feb 6, 2017
The bathtub in my room drained really slowly so my feet were submerged in water while I showered. Guests in a room near me were very loud until almost midnight with small dogs that barked a lot.
Comment from Hotel Management
Feb 12, 2017 by Beth, Hotel Management
We are so sorry for the problems you had during your stay. In the future please don't hesitate to call the front desk with any questions, concerns or complaints. We are always here to help you in any way we can.
3 out of 5
by A verified traveler from Seattle, WA

Improve breakfast, no smoking - drunkenness policy

Posted Jan 16, 2017
Pros: Quiet heater. Location.
Cons: Breakfast, non-smoking/drunkenness policy. Improve the pool appearance/cleanliness. Upgrade outdated equipment. Clean icy walkways.
Location: Nice central location, adjacent to the Mall.
The facility met expectations for the price. Was not happy with the ice on the parking lot and the walk-ways to the entrance. Overall the hotel was ok, but needs some upgrading. There was no bath tub in the room, but the shower was of good size. Visible dirt line around the shower floor. Sink is located in the room, and the faucet is loud. Beds were overall clean and comfortable. However, one of the beds had a fitted-sheet on that was too small for the bed and kept slipping off, which crumbled the bedding. I liked the fact that the heater was working well and very quietly. The curtain kept falling down on one side. The maintenance guy (who smelled like he hasn't showered for a month) tried to work on fixing it, but stated that the curtain rail is too old and outdated to be fixed. So, we tried not to touch the curtain any longer. Continental breakfast is nothing special, very simple and snack-like. No hot foods, except waffles. No eggs. I didn't even bother getting up for breakfast on the second day of stay, although the continental breakfast was one of the conditions we considered when choosing the hotel. The inside pool was another condition, but we never got to use it, because the water (or the bottom of the pool) looked rather arguable, so we went to YMCA instead. One thing that bothered me the most is that people, including the staff, were smoking right infront of the entrance door to the hotel. We were told by the staff that the facility is non-smocking, but had to in
Comment from Hotel Management
Feb 10, 2017 by Beth, Hotel Management
We would like to thank you for your review of our hotel. We would like you to know that we are upgrading the hotel and your feed back is much appreciated. We would also like you to know that our pool and hot tub are monitored by the state and if they are not balanced or dirty we close them down. We are sorry that you had these problems and We want you to know that they are being addressed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Nice!

Posted Jan 16, 2017
Pros: Nice location, nice pool!
Cons: The breakfast room was crowded and not well arranged
Location: Many places to eat and shop, easy location to everything!
Close to Vancouver Mall, friendly staff arranged for our multiple family rooms to be close by!
Comment from Hotel Management
Feb 12, 2017 by Beth, Hotel Management
We are so glad that we could make your stay nice for you and your family. Hope to see you all again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Or

Posted Jan 13, 2017
Pros: Friendly,and clean
Location: The Howard Johnson is next to the Vancouver, WA mall
It was a clean, and the staff were welcoming. The breakfast setup was pretty good.
Comment from Hotel Management
Feb 12, 2017 by Beth, Hotel Management
Thank you for your visit. We hope to see you again soon.
3 out of 5
by A verified traveler from Spokane Washington

Overall stay.

Posted Jan 1, 2017
Pros: Good breakfast, easy access to freeway,
Cons: Explanation of room, what is included with price. I was told that the hotel room I paid for did not have a refrigerator due to the cost of the room.
Location: Near Vancouver Mall.
Disappointed that the hotel room had no refrigerator. Had to buy bagged ice to keep items cold in the cooler.
Comment from Hotel Management
Feb 12, 2017 by Beth, Hotel Management
Thank you for your review. We would like you to know that on our website you and see the break down of all of our rooms to help make your room choices easier.
2 out of 5
by A verified traveler from Eugene, Oregon

Poor staff knowledge and rules

Posted Dec 31, 2016
Was a great location, but for the staff and professional courtesy was a lack there of. Just because I expressed my frustration that one staff member failed to relay the information that the pool was closed to children after 9, Nate, the night watch not only had his child there behind the counter, but preceded to tell me he could check me out right then and that he could call the police. How or why would you threaten such a thing? He also said he would knock on every door till he found me. This was at 10:45 at night. Poor poor customer service, I will never be back mainly for that. Also the picture of the breakfast bar was not the one on site. Poor misrepresentation, very sad.
Comment from Hotel Management
Feb 19, 2017 by Beth, Hotel Management
We are sorry for the problems you had during your stay. We want to assure that retraining has occurred. We hope that you would come and visit again. Thank you.
1 out of 5
by A verified traveler from vancouver wa

sorry, im not homeless

Posted Dec 27, 2016
these ppl wanted 200$ to hang on to for 5 days because my drivers license address was from the same city. citing that 'you must be homeless '. Is this is how they treat ppl that need a room? it was like 35 degress outside, what if i were homeless? ill never chose Howard Johnsons again if i have choices.
Comment from Hotel Management
Feb 19, 2017 by Beth, Hotel Management
Thank you for your feedback. We just wanted to let you know that our policy is posted on our website to further assist you. Deposits are only kept for the length of your stay and then returned. We also wanted you to know that we apologize for our employee and that retraining has taken place.
1 out of 5
by A verified traveler from Seattle WA

Cheap for a reason

Posted Dec 19, 2016
Pros: Not much. The shower was better than expected, though.
Cons: Everything
Location: Well, it's near the mall which should have been my first warning...
We needed a place to stay for a quick overnight. Loved the price but was hoping it wouldn't be as grungy as it was. No fridge, bad flourescent lighting, burn marks in blankets, holes patched up in walls, loud intercourse in the middle of the night from neighbor, grimy pool that we didn't go near, very outdated, dude at the front desk barely acknowledged us...pretty nasty experience all in all. You get what you pay for, apparently.