Lobby

Reviews of Hyatt House Portland/Downtown

3 out of 5
Hyatt House Portland/Downtown
2080 SW River Drive, Portland, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 685 out of 1134 reviews" "
Rating 8 - Good. 290 out of 1134 reviews" "
Rating 6 - Okay. 86 out of 1134 reviews" "
Rating 4 - Poor. 39 out of 1134 reviews" "
Rating 2 - Terrible. 34 out of 1134 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great service.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Eric, it's fantastic to hear that you enjoyed your stay at Hyatt House Portland/Downtown. We're thrilled you appreciated our prime position and outstanding service. We look forward to welcoming you back for another wonderful experience.

8/10 Good

Professor Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Professor Tracey, it's wonderful to see that your experience at Hyatt House Portland/Downtown was a positive one. We truly appreciate you choosing to stay with us, and we're looking forward to welcoming you back when your travels bring you to Portland again. Thank you for your review.

6/10 Okay

Vikas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The mattress was not comfortable and seemed to be worn out. The sofa mattress was also not good enough for sleeping. Otherwise, the hotel was very good with a decent breakfast. The hotel also gave us an early checkin.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Vikas, we appreciate your fair feedback regarding your stay. It's unfortunate to hear about your experiences with our room's furnishings, and we're determined to make improvements for future guests. We're glad you found the breakfast satisfying and appreciated the early check-in privileges. Your insights help us better our services and we hope for another opportunity to serve you.

6/10 Okay

Katie

Traveled with family and small children
Room and hotel was clean. Booked this hotel specifically for the pool but it was closed. Should post the cleaning schedule so others don’t run into this.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Katie, it's great to see that you found the cleanliness of our hotel to your liking. We understand the disappointment of not being able to use the pool during your stay. We take into account your feedback about posting schedules to enhance our future guests' experiences. Thank you, and we hope to see you again.

10/10 Excellent

Elsa, Toa Alta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Elsa, thank you for choosing to stay at Hyatt House Portland/Downtown. It's great to hear you had an excellent experience. We hope to welcome you back again soon!

8/10 Good

Emmanuel, Aloha

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 11, 2024
Emmanuel, thank you for your rating on Expedia! We're pleased to learn you had a satisfactory experience at Hyatt House Portland/Downtown. It is our priority to create exceptional guest experiences and your feedback helps us do exactly that. Please do consider staying with us again, we'd love to serve you even better next time!

10/10 Excellent

Darci

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed for a concert at Kellar and we loved the easy location. We felt safe and secure. Accomodations for us and my daughters service dog were perfect. We loved the breakfast, awesome shower and valet parking! Staff was exceptional! We'll stay again!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Darci, your kind words about the Hyatt House Portland/Downtown make our day! We're delighted both you and your daughter enjoyed your stay and our location was perfect for your concert visit. Our team members strive to provide exceptional service and will be thrilled to hear they hit the mark. It's wonderful to know your daughter's service dog felt welcome and you all enjoyed our breakfast offerings and valet service. We can't wait to welcome you back on your next visit!

8/10 Good

wing sze

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Wing, thank you for appreciating the cleanliness at Hyatt House Portland/Downtown. Our team strives to provide a spotless environment for our guests. We look forward to seeing you again in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a 4 day trip. Everything you would need.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Christopher, it's wonderful to hear that Hyatt House Portland/Downtown met all your needs during your four-day visit. We're delighted that your experience was excellent. We hope to have the pleasure of welcoming you back on your next trip.

8/10 Good

Tomohide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Apr 8, 2024
Tomohide, thank you for choosing the Hyatt House Portland/Downtown and for sharing your high score rating. We're glad you enjoyed your stay and we hope to welcome you back soon. Safe travels!

2/10 Terrible

Queen

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was great, the beds were like sleeping on pressboards, the pool is so small it's like a kiddie pool.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Queen, it's pleasing to hear that our team members were on par. On the other hand, we apologize if certain aspects failed to meet your expectations. Your comfort is paramount to us, so rest assured our dedicated team is focused on improving our bedding quality. Additionally, feedback on our swimming pool is taken into account as we continuously strive to enhance our amenities. We're determined to provide an optimal stay in the future.

8/10 Good

Gerald, Woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for letting me extend my stay while family had an emergency and I had to visit the ICU at OHSU
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 4, 2024
Gerald, it's heartwarming to hear that Hyatt House Portland/Downtown was able to accommodate you during a challenging time. We hope your family is now in better health and that we were able to provide some comfort during your stay. Wishing you strength during this time and hoping to welcome you back under happier circumstances.

10/10 Excellent

Alin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place, will stay there again.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Alin, thank you for choosing Hyatt House Portland/Downtown for your stay. We're pleased to hear that you appreciated our cleanliness and are considering a return visit. We strive to make every stay comfortable and memorable, so it's wonderful to know that we succeeded in your case. We look forward to welcoming you back when you travel to our area again.

10/10 Excellent

Esthela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Esthela, it's great to hear you had a positive experience at Hyatt House Portland/Downtown. We appreciate your feedback and look forward to hosting you again in the future.

8/10 Good

Gerald, Woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate being able to stay in my room longer than planned. Family member is in ICU and I needed to extend my stay at Hyatt House.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Gerald, it's great to hear that your extended stay at Hyatt House Portland/Downtown accommodated your needs during this sensitive time. Our team strives to offer flexibility and understanding to all our guests in times of unforeseen circumstances. We hope to see you again under happier circumstances.

4/10 Poor

Kristin

Stayed 1 night in Mar 2024

8/10 Good

Gerald, Woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 3 days there, carpets on 6th floor were not vacuumed, definitely should be done at least every other day Room was spotless, thank you
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Gerald, it's wonderful to hear that you appreciated the prime position of Hyatt House Portland/Downtown along with the cleanliness of your room. We're glad our team members could provide that service for you. Regarding the maintenance of the hallways, we understand your concern and will ensure to examine our housekeeping procedures to further enhance guest experiences. We hope to host your stay in Portland again soon.

10/10 Excellent

Maylene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Portland!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Maylene, it's wonderful to hear you had a fantastic visit at Hyatt House Portland/Downtown. We strive to ensure each guest has a remarkable experience. Your recognition is much appreciated and we hope to host you once again soon.

10/10 Excellent

Karen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic - friendly, professional and detail oriented. Our room was clean, comfortable and quiet.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Karen, it's wonderful to hear that you had a delightful stay at the Hyatt House Portland/Downtown. We appreciate your kind words about our team members' friendliness, professionalism, and meticulous attention to detail. Additionally, we're glad to hear that your room met your expectations in terms of cleanliness, comfort, and peace. We hope to have the pleasure of serving you again in the future.

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Carrie, we are glad to note that you had a pleasant stay at Hyatt House Portland/Downtown. We continuously strive to cater to all our guests' needs and your rating motivates us all the more. We hope to have the pleasure of welcoming you back soon for another satisfying experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kye on Mar 26, 2024
Mark, thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

8/10 Good

Davorin, Bothell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Wished parking was included and breakfast won’t empty out before 10am.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Davorin, it's pleasant to hear that you enjoyed your stay at Hyatt House Portland/Downtown. We take note of your feedback about our parking and breakfast services and appreciate your suggestions on how we can further enhance our guests' experiences. We will seek ways to improve upon these aspects. Thank you for sharing your thoughts with us. Safe travels, and we hope to host you again in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and bright, with excellent waterfront access and a great breakfast
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Emily, thank you for choosing to stay at Hyatt House Portland/Downtown. We're delighted to hear you appreciated the property's pristine and luminous atmosphere, as well as its prime waterfront location. Our team takes great joy in providing a fulfilling breakfast experience for our guests. We're looking forward to seeing you again on your next trip to Portland!

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe. We enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Rafael, it's great to hear that you found your stay at Hyatt House Portland/Downtown enjoyable as well as comfortably located. Your feedback supports us in maintaining our standards. We can't wait to welcome you back for another satisfying stay.

6/10 Okay

Kelly

Disliked: Amenities
Overpriced for the quality experienced.
Stayed 1 night in Dec 2023
Response from Customer Service on Mar 23, 2024
Kelly, it's regretful to learn that your stay did not meet your expectations in terms of value. We continually strive to offer exceptional experiences with competitive pricing. Any insights you could provide on how to improve would be most beneficial. We hope for the opportunity to enhance your impression of us in the future.

8/10 Good

Janeen, Portland

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Thank you for the 4-star rating, Janeen!It's great your time at Hyatt House Portland/Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property easy walking to downtown
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Dallas, thank you for sharing your experience at Hyatt House Portland/Downtown. It's wonderful to hear you appreciated our prime location. We hope to have the chance to welcome you back soon.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay there
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Keith, it's wonderful to hear that you enjoyed your stay at Hyatt House Portland/Downtown. We appreciate your love and look forward to welcoming you back on your next visit.

10/10 Excellent

Tuqa

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast and everything was cleaned something I don’t like it’s just the parking
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Tuqa, thank you for taking the time to share your enjoyable experience at Hyatt House Portland/Downtown. We're thrilled to hear that you appreciated our breakfast offerings and the cleanliness of our premises. On the other hand, it's unfortunate that our parking didn't quite meet your expectations. Your feedback has been noted, and we hope to have the opportunity to serve you even better on your next stay.

10/10 Excellent

FLORDELINE

Traveled with family and small children
Liked: Amenities
👍
Stayed 2 nights in Mar 2024
Response from Kye on Mar 16, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

4/10 Poor

Chaltu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Chaltu, your feedback is valuable, even though no specific issues were mentioned. It seems that your stay did not fully meet your expectations. We're eager to understand more about your visit so that we can make any necessary improvements. We hope you will return for a more satisfying experience.

10/10 Excellent

Alwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near the river walking paths and a great dining options. We were fortunate to catch open street parking, but the cost of parking is a hidden exorbitant expenditure. Parking garage and valet parking were outside of our budget. The hotel itself is wonderful. Friendly staff. Clean. Modern. Comfortable. Aesthetically pleasing. Unfortunately, the outside walkway was consistently populated by individuals standing nearby smoking. That odorous atmosphere is counter to the interior hotel environment and sadly distracting.
Stayed 2 nights in Mar 2024
Response from Kye on Mar 16, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay overall was great! Staff was friendly and helpful. Only downside was Valet was full and we had to park in a garage away from the hotel. Overall would stay again!
Stayed 1 night in Mar 2024
Response from Kye on Mar 12, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

10/10 Excellent

Heather

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Thanks for the outstanding rating, Heather!We're delighted your time at Hyatt House Portland/Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

Naomi

Traveled with family and small children
Liked: Cleanliness, staff & service
My purse was stolen within 10 minutes of arrival. It ruined my whole trip as I had absolutely no money for the remainder of my trip or identification. Not the safest area. Lots of traffic in and out. Toilet in room did not flush. Mismatch furniture in room not reflecting the website. The hand towels and Facetowels had pubes in them. The hallway to our room smelled like friend burnt chicken the entire 2 days. Didn’t realize this was an extended stay. Parking is non existent. Strangers will ask you to take them up to floors without them having a room key. Room wasn’t cleaned to correct standards.
Stayed 2 nights in Mar 2024
Response from Kye on Mar 12, 2024
Thank you for taking the time to leave us feed back. Your time and feedback is very valuable to us. I apologize that your stay was not satisfactory and this is not the kind of stay Hyatt wants to deliver. We hope we will get another opportunity to serve you in the future and we will use your feed back to help us improve for current and future guests.Thank you,Hyatt House Portland Downtown Management

8/10 Good

Bethlehem

Liked: Cleanliness, staff & service, property conditions & facilities
Pool small and cold
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Bethlehem, we appreciate your feedback regarding the swimming facilities. We regret to hear that they did not meet your expectations to the full extent. Your remarks are essential to us as we continually strive to improve our guest experience. We're looking forward to welcoming you back to Hyatt House Portland/Downtown where we hope to impress you further.

10/10 Excellent

Po

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Thank you for the fantastic rating, Po!It's outstanding you had such a wonderful experience at Hyatt House Portland/Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Kye on Mar 12, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

8/10 Good

Julio

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kye on Mar 12, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kye on Mar 12, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

10/10 Excellent

Praxede

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and accommodating! the place is clean and my kids enjoyed our stay here!
Stayed 3 nights in Feb 2024
Response from Kye on Mar 2, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

8/10 Good

Wing Yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit expensive for valet parking.
Stayed 4 nights in Feb 2024
Response from Kye on Mar 2, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

8/10 Good

Carin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable and close to downtown but quieter and nicer than being downtown
Stayed 2 nights in Feb 2024
Response from Kye on Mar 2, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

2/10 Terrible

swadhin

Disliked: Staff & service, property conditions & facilities
Dishwasher was not working, no bottles of water. Room service was slow.
Stayed 1 night in Feb 2024
Response from Hyatt House Portland Downtown on Feb 26, 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, we apologize for the inconvenience during your stay and hope to see you during your next visit. If we can provide any assistance, please contact us directly. Best regards,

10/10 Excellent

Leti

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean
Stayed 1 night in Feb 2024
Response from Kye on Feb 24, 2024
Thank you for taking the time to leave us feedback. We will use this to help improve our stay for current and future guests.Thank you again,Your Hyatt House Portland Downtown team

8/10 Good

Manoj

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Manoj, we appreciate you choosing to stay at the Hyatt House Portland/Downtown and taking the time to rate us. We're glad to see that your experience was positive overall, and we hope you will consider us for your future travel needs. Our team strives to make every guest's stay as comfortable and convenient as possible. Safe travels!

10/10 Excellent

Juskin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Feb 2024
Response from Kye on Feb 19, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

10/10 Excellent

Lakishia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 4 nights in Jan 2024
Response from Kye on Feb 6, 2024
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was disappointing. “Parking Available” is $45 for valet parking or you can park your car on the street if you can find a spot. When we got to our room the blinds were pulled down and we didn’t see the tiny window in the top right corner was open. We kept getting woke up because of street noise and cigarette smoke all night and found the open window when we opened the blinds in the morning. It was clean and the staff were friendly. Coming back to Portland in April and will be staying somewhere else.
Stayed 1 night in Jan 2024
Response from Deja J. on Feb 5, 2024
Thank you for taking the time to share your experience as your feedback helps us improve our guest experience. We are sorry to hear that you found your stay to be unsatisfactory. Unfortunately if staying in the downtown area you will find most, if not all hotels have a similar parking situation. We hope you will give us another opportunity to accommodate you during your next trip to Portland.

10/10 Excellent

KA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good!
Stayed 1 night in Feb 2024
Response from Deja J. on Feb 4, 2024
Thank you for reaching out! Through our facility, we offer valet parking. This service is 45/night for a standard sized vehicle (sedan) or 59/night for an oversized vehicle (minivan/truck). We are sorry if you feel as though this was not made clear to you at the time of booking and especially during your check-in. You can always reach out to the hotel directly and we will be happy to answer and question s you may have.Warm Regards,The Hyatt House Portland/Downtown Team