Ratings based on 961 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Location is excellent. Staff is outstanding.

Posted May 13, 2017
Amazing staff, Check in took less than a minute. Very clean, easy in and out, parking is great. Located within walking distance to everything downtown.
Comment from Hotel Management
May 13, 2017 by Lisa, Hotel Management
Thank you for the great review Simpsons! You covered it all and it always makes us smile when our staff is called "amazing". We look forward to welcoming you back soon! Lisa
4 out of 5
by A verified traveler from South Jersey

Great bed! Weird bath fixtures, some good staff.

Posted May 12, 2017
Pros: The bed!
Cons: The decor tries a little too hard -- 7th-floor lobby had two beanbag chairs constructed to look like brains. Better to have seats to sit in.
Location: Downtown Portland! Great city for walking, coffee and beer. Terrific French bakery on corner; first-class tasting bar down the street.
The charge for valet parking was a shock, and the air of entitlement from the valet when I declined set my teeth on edge -- the other valets were fine. I found cheaper parking on the next block over. On entering, one of the two elevators was broken, so getting to my room took a while. Not a great first impression. Things improved after that. The room was large and clean. I generally hate big, puffy beds, and this puffy bed was enormous, but it turned out to be about the most comfortable hotel bed I've ever slept in. Add in the room darkening shades and hanging one of my tee-shirts over the too-bright alarm clock, and The Kimpton comes up a winner for sleeping comfort. The bathroom fixtures get a special note -- I figured out the sink faucet soon enough, although the sink itself resembled a baptismal font. Managed to get the shower to work, too, and it was fine, but seems to have been installed with hot and cold water reversed and the connection between faucet and shower left me wondering how many people it baffles. Except for that one supercilious valet, the rest of the staff were gracious, friendly and helpful. I'd stay here again, but I don't know that it'd be my first choice for Portland. Maybe after they adjust the plumbing fixtures.
Comment from Hotel Management
May 22, 2017 by Lisa, Hotel Management
Dear Dave, Thank you for the detailed review. We are glad you enjoyed your stay overall and would love to welcome you back the next time your travel plans bring you to Portland. We will be sure to share your feedback about the shower with our Engineering team. If you let us know while you were here, it is most likely already fixed. Lisa
2 out of 5
by A verified traveler from Austin

Not a quiet hotel

Posted May 9, 2017
Pros: Beds are comfortable
Cons: Move the dumpster, reduce the "resort" fee
Location: Other restaurants, museums walkable distance
The room we were given was over where the dumpster stays. Between 4 & 5 am every morning I was awoken by glass crashing into the trash truck. There is also a $23.00 "resort" fee added to each days charges. There is no pool, no spa at the hotel-nothing deserving a $23.00 a day fee. The fee must go towards the "free" happy hour. They also charged me for the room charge when I had already prepaid. The Italian restaurants food was good, the waitress service was a 2 out of 10. Not impressed with this hotel at all-won't return :(
Comment from Hotel Management
May 11, 2017 by Lisa, Hotel Management
Hello Judy, We are glad to hear you enjoyed our comfy beds and location which puts you in walking distance of many of the great things Portland has to offer. Being in the heart of Downtown Portland also means that there can sometimes be city noise and we will be sure to look into what you have described. We do hope the next time your travel plans bring you to Portland that you will once again consider staying with us. Lisa
2 out of 5
by A verified traveler

Disappointing downtown hotel

Posted May 8, 2017
Pros: Downtown location
Cons: Better staff training
Location: Good nearby restaurants
The place is small and loud. The staff are young and inexperienced. The rooms are small with thin walls - you cannot pick your neighbors. Beware of hidden charges - so called activity fee. You are paying for the so-called free wine tasting and morning coffee! Watch out for sniffing dogs in the elevator!
Comment from Hotel Management
May 11, 2017 by Lisa, Hotel Management
Hello Traveler, Thank you for staying with us. We are pet friendly and definitely have an active lobby with Bacchus Bar and live music on weekends. You're right, you can't always pick your neighbors but if you are ever disturbed, please let our team know. We are happy to follow up and provide options for other rooms. Lisa
5 out of 5
Recommended
for Everyone
by A verified traveler from Claremont, CA

It will be my go-to hotel when in Portland

Posted Apr 26, 2017
Pros: Location, Vibe, Design, Room comfort.
Cons: The shower in the ADA Room. The cost for parking
Location: Just about everything Portland has to offer.
Great Location, great vibe. We enjoyed the hotel and our experience at the hotel. The staff was helpful and efficient.
Comment from Hotel Management
Apr 27, 2017 by Lisa, Hotel Management
Hello Markltect, Your go to Hotel in Portland - we love it. Thank you for the kind words about our staff, location and design. Remember, if you are ever unhappy with your room or bathroom, let us know - we wil find something that is just right. Looking forward to welcoming you again soon! Lisa
5 out of 5
Recommended
for Everyone
by A verified traveler from Roseville, Ca

Amazing customer service

Posted Apr 22, 2017
We recently stayed at the Kimpton for my birthday. The hotel was adorable and so trendy with cool art work at every turn. The day of my birthday they upgraded us and sent champagne and cookies to our new room. I was completely blown away by the extra effort they put in to make our trip amazing. I would highly recommend this hotel to anyone.
Comment from Hotel Management
Apr 28, 2017 by Lisa, Hotel Management
Hi Carissa, Customer service, it's what we are all about and we are so glad you chose to spend your birthday with us! Hopefully you will be back before your next birthday celebration - we can't wait to see you again! Lisa
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing artsy hotel

Posted Apr 19, 2017
Amazing hotel in the center of downtown with tons of charature. Room was extremely comfy and unique. Staff was very friendly and accommodating
Comment from Hotel Management
Apr 28, 2017 by Lisa, Hotel Management
You say we're amazing and we couldn't be happier! Thank you for your compliments on our rooms, staff and location. Hopefully you were able to take advantage of our Social Hour, Game Room and Happy Hour in Bacchus Bar in addition to exploring Portland. We look forward to seeing you next time! Lisa
1 out of 5
by A verified traveler from Seattle

First and last stay at Hotel Vintage Portland

Posted Apr 11, 2017
Cons: Have contact information for the hotel manager readily available. I looked for something on the web site and found nothing.
Recently spent two nights at Hotel Vintage Portland. First, the lock on our door was not working properly. The card key opened the door as expected but the door remained unlocked. When we left the room, and closed the door, you could push down the handle, open the door and walk right in. We discovered that by cycling the dead bolt the lock would be reset. Reported this to the front desk but nothing came of it. Second, we went to the lobby bar on Saturday night for a drink and I apparently committed a critical faux pas by wanting to know what things cost before ordering. The bartender took offense and insulted me with a mumbled remark about Chinese and being cheap. I was equally dumbfounded and offended. I’ve been in probably 100s of bars, restaurants, hotels in my 60+ years, including many dives, and nothing like that has ever happened before. Have a second bartender on a busy Saturday night or find someone who can handle the job with some professionalism. Or maybe a drink menu, how hard is that? Other than that, the hotel was fine, the staff very friendly but our next stay in Portland will definitely not be at the Hotel Vintage Portland.
Comment from Hotel Management
Apr 21, 2017 by Lisa, Hotel Management
Dear Steve, Thank you for taking the time to provide us with feedback from your recent stay. What you experienced is not typical or acceptable by our standards and I will be sharing your review with our team. There is always a Manager on Duty available to assist our guests and any of our employees can pass on management team contact information. We appreciate you allowing our team to have the opportunity to learn from your experience and hope you may consider Hotel Vintage in the future. Lisa
5 out of 5
Recommended
for Everyone
by A verified traveler from portland oregon

Awesome!!!

Posted Apr 3, 2017
Excellent. Great room and very welcoming place. Liked the atmosphere and the food and convenience of the downtown area. Close to many places of interest.
Comment from Hotel Management
Apr 15, 2017 by Lisa, Hotel Management
Wow, sjc! Awesome and Excellent - we couldn't be happier with this review and can't wait to welcome you back. Thank you! Lisa
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice trendy hotel

Posted Apr 2, 2017
Great experience overall...Was a little noisy with street noise outside our window in the morning.
Comment from Hotel Management
Apr 15, 2017 by Lisa, Hotel Management
Thank you for your review. We are so happy to hear you had a great experience and hope you were able to enjoy the game room or live music in Bacchus Bar during your visit. We can't hide the fact that we are in the heart of downtown Portland but if you are sensitive to a little street noise, please let us know and we will be sure to provide options for a quieter room. Lisa