Ratings based on 448 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel on the riverfront

Posted May 10, 2017
Very picturesque, you are able to ride a complimentary bicycle along the riverfront, walk the river walk and enjoy the docks or shop/eat with a great view. The hotel restaurant is also an excellent place to grab food. Room was clean and extremely comfortable. Kimpton never lets us down.
Comment from Hotel Management
May 11, 2017 by Ryan , Hotel Management
Glad to hear it! It's true Kimpton won't let you down, you know you will always receive exceptional and caring service with lovely accommodations with a great location. Thanks for visiting the RiverPlace. See you soon, Ryan (GM)
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel right on the river!

Posted Apr 28, 2017
Hotel staff was friendly, hotel is conveniently located, and great views donthe river.
Comment from Hotel Management
Apr 28, 2017 by Ryan, Hotel Management
Why thank you! We have a lovely week ahead of us with sunshine in the forecast, our location is an ideal spot to take in the approaching spring. Till next time, Ryan (GM)
5 out of 5
Recommended
for Everyone
by A verified traveler

Girls weekend!

Posted Apr 25, 2017
We loved the staff and the location! Complimentary drinks and appetizer in the bar with an amazing view of the river. Every staff member we spoke to was so helpful - from the time we drive on to the property to the time we left.
Comment from Hotel Management
Apr 27, 2017 by Ryan, Hotel Management
Very nice! So happy to hear you and the ladies had such a wonderful time...and free drinks! Can't beat that. See you soon, Ryan (GM)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Beautiful location by the water. Staff was friendly and accommodating.
Comment from Hotel Management
Apr 27, 2017 by Ryan , Hotel Management
Thank you! We appreciate your kind mention of the staff, they are truly the reason why you should stay but hey the location and views certainly help! Till next time, Ryan (GM)
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland

Awesome river front downtown hotel; Great staff

Posted Apr 21, 2017
Pros: Staff, view, location
Location: walking along the river front, having dinner on the waterfront, getting lunch at a favorite Indian food cart
We live in Portland and wanted a special outing downtown before we married the next day. A sunny day, we headed downtown and stopped by the hotel to check in early. Riley greeted us and checked us in. She was attentive and took care of all of our questions. As we were conversing we shared that we were getting married the next day. She and other staff were very excited for us. Our 3rd floor room had a beautiful view of the waterfront, was very spacious and attractive. Shortly after arriving, Riley delivered a bottle of great champagne and some yummy chocolate in celebration of our wedding. The dining room staff and hostess were gracious and authentic. We got lunch at a favorite food cart and picnicked in a park then took a long walk along the river front. Later that evening, we walked to a restaurant for a great dinner. It was a wonderful experience and stay! Thank you so much.
Comment from Hotel Management
Apr 24, 2017 by Ryan , Hotel Management
Hi Rose, Congrats on the big day! Thanks for spending the day before your wedding with us to relax and unwind. Riley did such an amazing job with getting the celebration started. I'll be sure to give her a huge high five the next time she is in. Thanks for visiting the RiverPlace! Ryan (GM)
4 out of 5
Recommended
for Everyone
by A verified traveler from Steilacoom, WA

Good location, nice hotel

Posted Apr 11, 2017
Stayed on a Friday night when the hotel was occupied by the Utah Jazz who were playing the Trailblazers in Portland. We weren't able to get our room by the 4pm check in time as the rooms were not ready. The hotel took care of us by complimenting our valet parking and gave us a glass of wine. The staff were excellent. The location is great; right on the water and only a mile walk to downtown, the weekend market, Voodoo Donuts! We also walked to the Moda Center (30 mins). The hotel is clean and comfortable. There is no gym or pool on site but they do offer complimentary passes to a local gym. We were told they are in the process of building an on site gym. I wouldn't say this is a "resort" hotel, but it's definitely a comfortable place to stay whilst touring round Portland.
Comment from Hotel Management
Apr 12, 2017 by Ryan , Hotel Management
Josie, Thank you for your patience with us on Saturday with the team departure. It was not at all an ideal situation, I am so glad to hear the staff handled it like pros and took great care of you. It is super rare we are unable to accommodate arrivals after 4PM. Thanks for the review, we are looking forward to your return visit soon. Ryan (GM)
3 out of 5
by A verified traveler from Colorado

Nice staff, substandard rooms

Posted Apr 6, 2017
Pros: The Staff
Cons: cleanliness of the rooms
Location: Good location, many things to do near by.
Room was not ready when we arrived, had a funny odor, we NEVER received any maid service the entire time of our stay. The staff was nice, however the view was supposed to be of the river and our view was of a pine tree and the side of the hotel. Not worth the price.
Comment from Hotel Management
Apr 17, 2017 by Ryan , Hotel Management
Hi Angie, I am so sorry for the disappointing views and lack of housekeeping service. I am so surprised to hear the guestroom was never serviced. We will make sure this is addressed right away. Thank you for bringing this to our attention. Ryan (GM)
3 out of 5
Recommended
for Everyone
by A verified traveler

Long waiting for a room

Posted Apr 4, 2017
My family arrived there around 2 PM. Front desk told us that a room would be ready shortly and it ended up waiting about 2 hrs with my kids at lobby. We would go out and have fun.. then, come back if they told us that it would be ready by 4 PM as usual. It was a poor communication and it wasn't a pleasant start of family vacation. Luckily Anthony from front desk helped us and sorted out all the messy communication between housekeeping and front desk.
Comment from Hotel Management
Apr 10, 2017 by Ryan , Hotel Management
As a father of two, I totally get it. I am sorry for the wait you and the family experienced. We do everything in our power to get guestrooms ready before our normal 4PM check in time. I have shared your feedback with the front desk team, I am wondering if there was a way to get you in any earlier. Again, I am sorry for the wait and the poor start, I'll be sure to thank Anthony for his services. Ryan (GM)
4 out of 5
Recommended
for Everyone
by A verified traveler

Good but not great

Posted Mar 31, 2017
Location with river views, access to path network and easy walking to downtown is fantastic. Hotel is very comfortable and provides an overall good experience. A few little things get in the way of making the experience excellent. At the higher end of the room price range, I don't expect to be charged for Internet or offered $5 credits for passing on room cleaning etc. The housekeeping is not up to standard with dusty mouldings in the hallways and only furniture tops seeing action.
Comment from Hotel Management
Apr 4, 2017 by Ryan , Hotel Management
I really appreciate this feedback, I apologize that our housekeeping service wasn't exceptional. There is always room for improvement and we will use your review to improve upon our housekeeping services. Thanks again! Ryan (GM)
5 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Great cozy hotel by the river

Posted Mar 27, 2017
Pros: Clean, cosy room
Cons: Addition of fitness center
Location: Walk by the park, and jogging by the river
Beautiful hotel with nice clean room. The location is good as well and it's not far to walk to downtown Portland. The only thing missing is the fitness center. Apart from that, the expectation is as good as what most people said. The service of the staff is exception, right from the front door all the way to reception and others. Highly recommended. Will stay again, if returning to Portland.
Comment from Hotel Management
Mar 29, 2017 by Ryan, Hotel Management
Thank you for this great feedback, we hear you loud and clear about the need for a fitness center. Currently we do have a great partnership with the nearby 24 Hour Fitness, its free for all our guest however we are aware having a place to get a workout in on property is much more ideal. I am currently working with a fitness center designer and we are hoping to have a gym on site by the end of the year. Hope to see you soon! Ryan (GM)