Ratings based on 1,481 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but under construction

Posted Mar 20, 2018
The exterior and improvised lobby area look frightful, as they're undergoing a major renovation. But the renovated room we had was nicely appointed, clean, and comfortable.
Comment from Hotel Management
Mar 27, 2018 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for sharing feedback about your recent stay at our property. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. Sincerely, Diana - LQ Customer Care
3 out of 5
by A verified traveler from New Hamphire

Hotel under construction

Posted Mar 18, 2018
Bad first impression. I understand why the hotel does not state it is under construction. But i am ashamed at expedia for suggesting this hotel. I felt unsafe, noisy, non existant workout room and this is wby i picked this hotel. Shame on you, i dont trust you no more
Comment from Hotel Management
Mar 26, 2018 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your review. We apologize that you were not informed of our renovations prior to arriving to the hotel and for any inconvenience that may have been caused you. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. Sincerely, Diana - LQ Customer Care
3 out of 5
by A verified traveler

under construction

Posted Mar 14, 2018
was very close to the hospital.. currently undergoing mayor remodeling so the parrking was limited . breakfast was good. rooms were clean
Comment from Hotel Management
Mar 16, 2018 by LQ Customer Care, Hotel Management
IMB, We appreciate you taking the time to post feedback of your recent stay and for your kind words about our clean rooms and great complimentary breakfast. As you mentioned, we are undergoing a complete renovation and we are confident that all of our guests will benefit from our many upgrades. We look forward to having you visit us again in the future to experience our fully updated hotel. Sincerely, Bennie, LQ Customer Care Agent
3 out of 5
Recommended
for Everyone
by A verified traveler from nh

Posted Mar 14, 2018
Major renovations. If you book directly through hotel they will give you a deal but not through expedia
Comment from Hotel Management
Mar 21, 2018 by LQ Customer Care, Hotel Management
Melanie, Thanks for your review. We truly appreciate your business and hope you will choose us for your future lodging needs. Sincerely, Diana - LQ Customer Care
3 out of 5
Recommended
for Everyone
by A verified traveler from ME

last minute room

Posted Mar 9, 2018
Pros: staff, nice room
Cons: cleanup after the renovation..
I got snowed in, out of town. I booked this thru expedia, site unseen. I didnt see anything about the hotel being under renovation. After circling the block a few times I found my way in. The staff were great. I forgot my cell charger and they had one I could borrow. Room was clean, but the whole place smelled of paint. Considering that they were going through a renovation, my stay was ok. I would go back.....especially after all the work is done.
Comment from Hotel Management
Mar 12, 2018 by LQ Customer Care, Hotel Management
Bill, Thank you for taking the time to share your review. While we thank you for your kind words about our staff and rooms, we sincerely apologize for any inconvenience caused to you due to our renovation. Your comments will be shared with our management team to be reviewed. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from west haverstraw, NY

Posted Mar 5, 2018
While I understand that the hotel was under renovations, we had a newly renovated room but there was a plastic tarp over our window which we weren’t able to get much natural light in. Also it was during the nor’easter so the strong windows would blow against our window making it very loud. The sheets didn’t seem super clean. But overall the rest of the room was very nice and clean. Can’t wait to see the hotel when it’s fully renovated
Comment from Hotel Management
Mar 7, 2018 by LQ Customer Care, Hotel Management
Tiffany, Thank you for your review. We are pleased that you had a good stay overall. However, we apologize for the issues you mentioned and any inconvenience that may have been caused. We will forward your feedback to the management team and hope to see you again soon! Sincerely, Diana - LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, ME

Renovated rooms! Very nice

Posted Feb 25, 2018
Hotel is under renovation but we stayed in one of the renovated rooms and it was fantastic. New everything. Room had fridge, microwave, and really comfy beds.
Comment from Hotel Management
Feb 28, 2018 by LQ Customer Care, Hotel Management
Rick, We are so happy to hear you enjoyed one of our new rooms! It would be such a pleasure to welcome you back when all our new offerings are ready. We can't wait to show them off! Sincerely, Lacey LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Perfect location - not too far from downtown Portland and not to expensive/
Comment from Hotel Management
Feb 12, 2018 by LQ Customer Care , Hotel Management
Dear Valued Guest, We sincerely appreciate the wonderful feedback you’ve provided in your review. Your comments will be shared with our entire team, as this will certainly boost morale. We hope to continue providing you with the same level of exceptional service for years to come. Sincerely, Danielle LQ Customer Care
2 out of 5
by A verified traveler

Potential, but missing the mark right now.

Posted Feb 3, 2018 on Hotels
The hotel was under renovation so the first floor was a wreck and dirty. The room was fine although the tv was unusable because the channels would not keep connection and the internet was spotty, although it stayed connected most of the time. I checked out in the morning as was told that everything was good, but when I got home I discovered that they charged an additional $50 on my card for no reason. BEWARE!!!!
Comment from Hotel Management
Feb 12, 2018 by LQ Customer Care , Hotel Management
Rhonda, We sincerely apologize for your recent experience with us It was not our intent to disturb your stay with our renovation project. For that, we are sincerely sorry. Your suggestions for a better stay have been shared with management. We hope you will give us another chance in the future. Sincerely, Danielle LQ Customer Care
5 out of 5
by A verified traveler

Couple weekend

Posted Jan 29, 2018 on Hotels
The hotel room was extremely clean and comfortable!!! The hotel itself is currently undergoing renovations, but it had no affect on our stay at all. Will stay again. Only a $6 UBER ride to downtown.