Ratings based on 1,436 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Portland, ME

Bag of horrors

Posted Jan 14, 2018
The entire building was covered top to bottom with a giant tarp, covering all windows on all sides. The hallway leading to the front desk looked like a corridor in the basement of the most neglected third-world prison, except it had the printed poster signage that said ‘Hotel Lobby ->,’ which most third-world prisons lack, so that was a bonus. Also, somewhere, somehow, in the blackness of the back parking lot, someone was cutting through steel/metal with a rotary saw at night. I was so disturbed by this horror scene that I ripped out of the parking lot and drove onto the one-way main street driving in the wrong direction and didn’t care.
Comment from Hotel Management
Jan 18, 2018 by LQ Customer Care , Hotel Management
Seniorita, First, we want to offer our sincerest apology for this entire situation. We are currently running several projects to complete our renovation. It's very disappointing to hear you chose to leave the hotel due to the current condition. Your comments will be taken into consideration to make sure we are providing a guest friendly environment to make sure this is not repeated. Thank you for sharing this constructive feedback, we hope you will consider staying with us in the future. Respectfully, Lacey LQ Guest Assistance
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel near transportation services

Posted Jan 5, 2018
Perfect for a stay when traveling. Staff is very friendly. Construction going on, but still a great stay.
Comment from Hotel Management
Jan 8, 2018 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for your wonderful review. We are happy that we had the opportunity to serve you and we hope you will choose La Quinta Inns and Suites in your future travels. Respectfully, Diana - LQ Customer Care
3 out of 5
Recommended
for Everyone
by A verified traveler from Portland

Under construction

Posted Jan 4, 2018
The hotel is currently under much needed renovation process, so there are detours through the hotels first floor and fence around the property, construction equipment and construction workers throughout, but the room I stayed in was clean, comfortable and quiet.
Comment from Hotel Management
Jan 7, 2018 by LQ Customer Care, Hotel Management
Dayna, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are pleased that you had a good stay overall. However, we apologize for the issues with our renovation. Hopefully you'll visit us again when all our new offerings are ready. It would be such a pleasure to welcome you back to our new and improved hotel! Sincerely, Diana - LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was gracious and welcoming.

Posted Dec 30, 2017
The only problem was I was assigned a room on the side which was undergoing renovation. At 7 am I was awakend with jackhammers pounding the wall. I tolerated it and went about my plans for the day. When I came back at 3 pm the jackhammers were still going and I greeted the handyman through my window. He said he would be working until about 6 pm. I called the front desk, explained the situation, and was promptly assigned a new room across the hall. I was very appreciative of the attention to my situation. The rooms were appropriately apportioned and comfortable. I would stay there again.
Comment from Hotel Management
Jan 7, 2018 by LQ Customer Care, Hotel Management
Dear Valued Guest, Your kind comments are very much appreciated. We constantly strive daily to ensure that all of our guests are well taken care of and we're happy that we had the opportunity to serve you! Sincerely, Diana - LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel within walking distance to downtown

Posted Dec 12, 2017
The hotel is currently under renovations. Our window was covered in plastic so we didn't have a view. But it was still a nice stay and our room was cozy
Comment from Hotel Management
Dec 14, 2017 by LQ Customer Care, Hotel Management
Dear Guest, Thank you for taking the time to post a review of your stay. As you mentioned, we are undergoing a complete renovation and we are confident that our many upgrades will benefit all of our guests. We do hope you will stay with us again in the future to experience our fully upgraded hotel. Sincerely, Bennie, LQ Customer Care Agent
3 out of 5
Recommended
for Everyone
by A verified traveler from NH

Under construction.

Posted Nov 25, 2017
Hotel is undergoing a complete renovation. A bit challenging to access, parking is somewhat limited and the breakfast area is two adjoining rooms on the first floor but staff is wonderful and the rooms that have been completed are a big improvement. Once the work is completed after the holidays this la Quinta should be quite nice
Comment from Hotel Management
Nov 28, 2017 by LQ Customer Care, Hotel Management
David, Thank you for taking the time to share your review. While we thank you for your kind words about our staff and rooms, we sincerely apologize for any inconvenience caused to you due to our renovation. Your comments will be shared with our management team to be reviewed. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care
3 out of 5
by A verified traveler

Posted Nov 21, 2017
Cons: Breakfast food was very average. A better variety with healthier options (multigrain bread, more fruit) would be beneficial.
Hotel was under renovations which is fine. But we had a hole in our wall which was letting cold air in. The hotel staff gave us a new room right away. Great service! Breakfast food was very average.
Comment from Hotel Management
Nov 21, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for your compliments of the front desk staff. We are happy that you were provided great service. However, we are very sorry that you had such a negative experience with your first room. Please note that this information has been passed on to our management staff. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

under constuction

Posted Nov 20, 2017
Pros: comfortable beds
Although the hotel is being renovated we had a very quiet , comfortable room, we appreciated the later check out at noon, and the breakfast was good with hot waffles available.
Comment from Hotel Management
Nov 26, 2017 by LQ Customer Care, Hotel Management
Patty, Your kind comments are very much appreciated. We constantly strive daily to ensure that all of our guests are well taken care of and we're happy that we had the opportunity to serve you! Sincerely, Diana - LQ Customer Care
3 out of 5
by A verified traveler

Renovations

Posted Nov 17, 2017
Pros: The location. The staff and the continental breakfast.
Cons: 1. Inform your guests about your renovations on your website 2. Have your contractors start working no earlier than 9 am during renovations.
The hotel was nice. The room was great. However, they neglected to inform customers that the hotel is doing extensive renovations. Nowhere on the La Quinta website for the Portland location indicated that their were renovations. We did not realize that until after we got there and of course, it's too late to cancel reservations. I understand that the hotel needs renovations, but at the same time, La Quinta needs to take into consideration their guests need sleep. I would suggest La Quinta should have requested from their contractors not to start before 9 am. I was awakened at 7 am to an excavator and a jack hammer. I was not impressed with that wake up call.
Comment from Hotel Management
Nov 21, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your review. While we thank you for your kind words about our staff and breakfast, we sincerely apologize for any inconvenience caused to you due to our renovation. Your comments will be shared with our management team to be reviewed. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care
1 out of 5
by A verified traveler

Horrible corporate culture

Posted Nov 13, 2017
Under total construction. Looks like it is in a war zone. No warning. Jack hammers every morning at 8:00. All day. Hideous Liobby. Entrance. Seems unsafe and very scary. I want my $$ back and then think they should pay ME for staying there
Comment from Hotel Management
Nov 18, 2017 by LQ Customer Care , Hotel Management
Dear Valued Guest, We sincerely apologize for any discomfort that our renovation has caused. Your comments will be forwarded to our management team for review. We hope you will consider giving us another chance in the future to better your opinion, once our project is complete. Sincerely, Danielle LQ Customer Care