La Quinta really dropped the ball on this one!
Posted Dec 14, 2016
The room filthy, coffee grounds still in the pot, no tissues, marijuana in the desk drawer, gak on the carpet, no remote for the TV and when we asked for one they said we would have to come get it ourselves. I asked if with 400 guest in the hotel they only had one person to serve them and they said yes that is why I can't bring it to you. The remote didn't work, so no TV.
Near our room was an open door to an electrical room (it is dangerous and illegal to allow public access to an electrical room in a hotel); the electrical room was being used as a storage closet, maids closet and sever room without air conditioning. I assume they leave the door open so as not to trip out the servers on overheat. So, lets see, fill room with lots of heat generating equipment, couch cushions and paper stuff, then block access to the electrical panels with heavy boxes, ironing boards and furniture; couple that with one person on duty at night and I can see a huge news story developing here!
I brought this to the attention of the front desk but they would do nothing, so after six hours and another attempt to get them to clear the room I went and did it myself so that I could sleep without wondering if I would have to jump out the window in the middle of the night.
All though understaffed, someone found the time to put every thing back and block the electrical panels even more than the first time.
Comment from Hotel Management
Dec 17, 2016 by Andrew Rushing General Manager, Hotel Management
Dear Fred Abrahamson:
I’ve received your review of La Quinta Vancouver. Looks like we dropped the ball on meeting your expectations.
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.