Interior

Reviews of Ogunquit Hotel & Suites

2 out of 5
Ogunquit Hotel & Suites
719 Main Street, Ogunquit, ME

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1001 reviews" "
Rating 8 - Good. 296 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Trish

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, very clean. Xl hot tub was Awesome. Great stay!! Will return.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Trish,We appreciate your five-star review of Ogunquit Hotel and Suites! We are delighted to read about your stay and how much you enjoyed our clean room and amenities. Knowing that you are already planning another stay with us is the best kind of recommendation that we can receive.Sincerely,Raghu Madhaiyan, General Manager

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, place was quiet. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Mary,At Ogunquit Hotel and Suites, we endeavor to provide every guest with an amazing experience, and we are delighted to hear that you loved our clean accommodations. We consider it a great compliment that we are now your hotel of choice when in the area!Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family was so impressed with this hotel, we will definitely be staying there again. The room was spacious, clean and comfortable, and the staff was kind and helpful.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Brandon,Thank you so much for your uplifting review of your recent stay at Ogunquit Hotel and Suites. We appreciate your nice comments regarding our clean and comfortable accommodations and our helpful staff. Nothing pleases us more than knowing that our guests had a comfortable and relaxing stay. Thank you once again, and we hope to welcome you back soon.Sincerely,Raghu Madhaiyan, General Manager

6/10 Okay

Jane, Ellsworth

Traveled with pets
Disliked: Amenities
Small ants in bathroom No table and chair to use in room Room smelled like it was a little moldy Staff nice Good place to stay in a pinch Should charge less for room
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Jane,Thank you for choosing to stay with us and for letting us know about your experience. We are pleased to learn that our staff met your expectations, and you had an overall good stay. We apologize for the issues you had with the ants and the odor in the room. Thank you for being our guest, and we hope you will visit us again for the perfect stay you deserve.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Jackie,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Ogunquit Hotel and Suites.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice getaway, you are able to walk to the beach. close to restaurants. Great spot!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Jeremy,Thank you for your excellent review of the Ogunquit Hotel and Suites. We are so glad that you loved our location and had an enjoyable stay. With all the beaches and restaurants within minutes of our hotel, you can be sure to have an unforgettable time when in Ogunquit. We appreciate your feedback and look forward to having you as our guest again soon.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Dorota,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Ogunquit Hotel and Suites. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels could of been bigger and a microwave in the room. Liked the bed
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Jodi,Thank you for taking the time to write feedback. Based on your rating, we are thrilled to know that you enjoyed your stay at our hotel and our bed met your expectations. Regarding the microwave, we offer one in the lobby for guest use, and in certain suite rooms too. We hope you will return soon for another enjoyable stay at Ogunquit Hotel and Suites.Sincerely,Raghu Madhaiyan, General Manager

8/10 Good

Cheryl, Northford

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
We needed an overnight stay at the halfway point to home with multiple rooms because we had two zoom meetings going on at the same time. This place hit the bill! Multiple rooms with closing doors, a kitchenette and a space to relax and watch tv when our work was done. Fixtures were a little dated, but it was very comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Cheryl,Thank you so much for taking the time to leave your review about Ogunquit Hotel and Suites. We appreciate the lovely description you have given of our hotel, and especially of your suite. We want all our guests to feel at home. We are pleased to know how much you enjoyed your spacious well-equipped and comfortable accommodations and that it facilitated the continuation of your meetings and work effortlessly. We hope you will return soon for another great experience.Sincerely,Raghu Madhaiyan, General Manager

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Danielle,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Ogunquit Hotel and Suites. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Mary,It is wonderful to know you had an enjoyable stay at Ogunquit Hotel and Suites. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

RENEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and welcoming!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Renee,We enjoyed reading your positive review of your recent stay! We are delighted that you enjoyed your time at our hotel and felt comfortable. We appreciate your feedback and look forward to seeing you again at Ogunquit Hotel and Suites soon.Sincerely,Raghu Madhaiyan, General Manager

6/10 Okay

Kim

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We asked for a room with a seperate bedroom and living area. We got in late and were checked in. The staff at that time were very pleasant and helpful. Once we got to the room we realized the bedding that was available for the pull out couch was used and dirty. It had been balled up and thrown into the closet next to the pillows. The next morning after waking we saw the shower didn’t look like it had been cleaned, the sponge was used and pretty disgusting and there was food all over the living area floor. I did share this with the staff on duty at that time. The last night we were there another patron burnt food pretty badly on the stove and it filled our room with the worst smell (burnt fish). It gave both my husband and I headache. Then we believe they left the exhaust fan on all night to help with the smell, which it didn’t help, but it did keep me and my kids up all night as it was very loud. I’ve stayed here many times, and have never had an issue. We were planning to come again this summer but after the condition of the room we do not plan on it. The staff was very nice!
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Kim,We appreciate you taking the time to post a review and for returning to stay with us. That said, we hope you will accept our apologies for the disappointing experience you described caused by the burnt smell. Again, there is no excuse for the condition of the bedding, and shower and our normally stellar housekeeping team will be disappointed to know of these oversights and for letting you down. We take such matters seriously and rest assured this will be addressed appropriately. On a positive note, we are glad that our staff met your expectations. We hope you will consider this an isolated incident and allow us another opportunity to serve you better in the future.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Brian,It is wonderful to know you had an enjoyable stay at Ogunquit Hotel and Suites. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was quiet, especially because it’s the off-season, good rooms for the special moments between couples, and it was perfect for all my needs. The one thing that was off-putting was the bathroom. There was a stain in the tu. I didn’t want to touch, so I didn’t know if it could be cleaned or not. The other thing was that there was a little bit of mold on the wall between tiles. Besides this, it was the perfect stay!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Paige,Thank you so much for your uplifting review of your recent stay at Ogunquit Hotel and Suites. We're pleased to hear that overall, your stay was enjoyable and met your needs. That said, our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry for any oversights in the bathroom. We wish we had the opportunity to address this while you were still here so that we could have made amends. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Raghu Madhaiyan,General Manager

10/10 Excellent

Shirley

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The back of the building, where you bring your dog to do their business was not clean up. Old Parts, trash, wasn't appealing for a nice hotel front
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Shirley,Thank you for the five-star review of Ogunquit Hotel and Suites. While we understand you had an overall good stay, we apologize for any inconvenience caused by the condition of the pet relief area. We take cleanliness and the overall appearance of our premises seriously. Rest assured; we are taking immediate steps to address the situation. It was a pleasure to host you and we hope to see you again soon.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

James, Bohemia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place I’d go back.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear James,We appreciate your five-star review of Ogunquit Hotel and Suites! Knowing that you are already planning another stay with us is the best kind of recommendation that we can receive. It was a pleasure to host you and we look forward to your next visit.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Deborah

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pets are more than welcome. Rooms are clean & nice. Staff is friendly & informative
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Deborah, It is delightful to hear that you and your furry friend enjoyed our warm hospitality and our clean and comfortable accommodations. Thank you for staying with us at Ogunquit Hotel and Suites and for letting other travelers know what a convenient choice we are when planning a trip to the area with their pets. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Raghu Madhaiyan, General Manager

8/10 Good

Barbara

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Barbara,Thank you for rating your stay at Ogunquit Hotel and Suites. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Roland,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Ogunquit Hotel and Suites. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a cute spot for our anniversary! Will definitely be returning! Only two things I'd ask to be improved: Towels - theyre SO tiny and I am quite small myself Tissues could be of better quality Clearly not big issues at all but worth mentioning.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Diana, Thank you for choosing to stay at Ogunquit Hotel and Suites for your special occasion. It was our pleasure to assist you with your anniversary plans and we are thrilled it turned out to be a memorable evening for you both. We look forward to welcoming you again for many more special occasions. Thank you once again, and we wish you safe travels!Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Clifford, Newburyport

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property manager/front desk proactively called me to discuss late check in procedure. Awesome.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Clifford,It is good to hear that your recent stay at Ogunquit Hotel and Suites met your expectations. We are delighted to hear that our team reached out to ensure a smooth and convenient experience for you. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Sal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge shout out to Dre! He was truly so friendly, caring and helpful. We will be returning in March. Great place to stay
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Sal,Thank you for taking the time to share your positive experience at Ogunquit Hotel and Suites. Truly appreciate your kind words for Dre; he will be so proud to read your thoughts about his great work. We look forward to welcoming you back in March and will ensure your next stay with us is just as enjoyable.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and check in was quick and easy
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Kathy,Thank you for staying with us at Ogunquit Hotel and Suites! Your review of our easy check-in and friendly staff made our day! Your satisfaction is a reflection of the spirit of hospitality that our staff strives to provide each of our guests. We hope you will return soon for another enjoyable stay.Sincerely,Raghu Madhaiyan, General Manager

8/10 Good

Sudhansh Raj

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Sudhansh,Thank you for the kind rating! We are glad you had a good time at Ogunquit Hotel and Suites, and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Raghu Madhaiyan,General Manager

8/10 Good

Jesus, Fitchburg

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Jesus,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Ogunquit Hotel and Suites. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Raghu Madhaiyan,General Manager

10/10 Excellent

Ed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit easy parking friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Ed,We appreciate your giving a five-star review of Ogunquit Hotel and Suites! We are delighted to read our friendly staff and convenient parking met your expectations. We hope this great experience will bring you back to stay with us again soon.Sincerely,Raghu Madhaiyan, General Manager

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Robin,Thank you for the kind rating! We are glad you had a good time at Ogunquit Hotel and Suites and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Raghu Madhaiyan,General Manager

10/10 Excellent

Janet, Newburyport

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Janet,Thank you for the five-star rating! It was a pleasure to have you as our guest and we hope to welcome you back to Ogunquit Hotel and Suites again soon.Sincerely,Raghu Madhaiyan,General Manager

8/10 Good

Trisha

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Trisha,Thank you for taking a moment to rate your experience. All of us at Ogunquit Hotel and Suites are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Lisa

Traveled with pets, Traveled with family
C o Venice t to down town
Stayed 2 nights in Nov 2023
Response from General Manager on Jan 29, 2024
Dear Lisa.Thank you for the generous rating and review of Ogunquit Hotel and Suites. We strive to provide each guest with an exceptional visit; therefore, knowing we exceeded your expectations is lovely. We hope you are already planning your next stay with us.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
It was beautiful room. Very clean. Great locations. Good facilities. Would definitely stay there again
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Victoria,Thank you for your recent stay at the Ogunquit Hotel and Suites. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with our location, clean rooms, and facilities. We appreciate your business and hope to see you again soon. Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice place…great that you accept pets
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Rob,Thank you for your feedback. We are happy to know that you enjoyed your stay with us and that being a pet-friendly hotel made us a convenient choice for your visit. Your pets are a part of your family and we want them to enjoy their time with us just as much as we want you to. We hope to have the pleasure of hosting you at Ogunquit Hotel and Suites again soon.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Yolanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Yolanda,Thank you for the generous rating of Ogunquit Hotel and Suites. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
As always service was wonderful. Our room was very clean. The only downfall was no microwave in our room.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Hillary,We appreciate your giving a ten-star review of Ogunquit Hotel and Suites! We are delighted to read how much you enjoy our services and clean room each time you stay with us. However, regarding the microwave it's worth noting that we have provided one in the hotel lobby, as you may be aware. We hope this great experience will bring you back to stay with us again soon.Sincerely,Raghu Madhaiyan, General Manager

6/10 Okay

Linda

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Staff was barely cordial. Sheets were dirty, there was no shower curtain and the fire alarm was hanging from the wall.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Linda,Thank you for choosing our hotel for your recent stay. We take pride in our hospitality; what you described certainly does not reflect our usual service standards. We apologize if there were any issues with our staff. Also, regarding the sheets and shower curtain, we regret that you didn't bring them to our attention during your stay, as we would have taken immediate steps to address and rectify the issues. Thank you once again for your feedback, and we hope to host you again in the future.Sincerely,Raghu Madhaiyan, General Manager

8/10 Good

Joshua

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful location close to downtown. In the summer it must be amazing. In the winter, the heating system with banging, creaking pipes was far louder than it should be and made it difficult to sleep. Late check-in was easy.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Joshua, Happy New Year! Thank you for choosing to stay with us and for your nice comments about our location and easy check-in. Unfortunately, we apologize that the noise generated by the heating system prevented you from having a restful night's sleep. We hope you will return soon for another enjoyable stay at Ogunquit Hotel and Suites.Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Brandy,Happy New Year! Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Ogunquit Hotel and Suites and it will be our pleasure to host you again.Sincerely,Raghu Madhaiyan, General Manager

2/10 Terrible

CHRIOSTOPHER

Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Chriostopher,Happy New Year! We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,Raghu Madhaiyan, General Manager

6/10 Okay

Anthony and Nicoletta

Traveled with partner, Traveled with pets
The tv didn’t work properly and the room wasn’t that clean. The young lady who tried to help us with the tv was wonderful Unfortunately what she tried didn’t work.
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Anthony and Nicholetta,We appreciate you choosing our hotel for your recent stay. We regret your experience with the TV not functioning and that there was an oversight in cleaning your guest room. This does not meet our standards, and we apologize for it. This will be brought to the attention of our housekeeping team for improvements. We hope you will return for another stay and we will ensure you have a perfect experience. Warm wishes to you and your family this holiday season!Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Miranda

Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Miranda,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Ogunquit Hotel and Suites. Warm wishes to you and your family this holiday season!Sincerely,Raghu Madhaiyan, General Manager

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was clean and spacious exactly what we needed. I didn’t use any services other than check in and out so no rating there.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Michele,Thank you for your recent stay at the Ogunquit Hotel and Suites. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with our clean and spacious accommodations. We hope to welcome you back soon and If you choose to make use of more of our services next time, we'd be happy to ensure you have an overall enjoyable experience. Sincerely,Raghu Madhaiyan General Manager

8/10 Good

TIa

Liked: Staff & service, amenities, property conditions & facilities
The staff was very nice but strange that one person at the desk didn’t know where ice was located. The room was nicely set up and I thought clean until the 2nd night I dropped my crochet needle and discovered the bed skirt was very dirty. It was so gross, I removed it. Upon removing it I found the cap to a needle. The hotel seemed like a decent place but a thorough cleaning would rule out any doubts. Also, beautiful pool & hot tub but the hot tub was not set warm enough.
Response from General Manager on Dec 21, 2023
Dear Tia,Thank you for being our guest at Ogunquit Hotel and Suites and for the feedback. While we are pleased you were satisfied with your overall experience, our friendly staff, and our pool and hot tub, we apologize if some areas were missed while cleaning your room. The issue you mentioned has been shared with our housekeeping to ensure this incident is isolated. Thank you once again, and we hope to welcome you back soon. Sincerely,Raghu Madhaiyan General Manager

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older but well-kept and clean. Comfy room, quiet area. We enjoyed our stay!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 16, 2023
Dear Tara,Thank you for the five-star rating and we are delighted to have exceeded your expectations. We enjoyed having you as our guest and hope to see you again at Ogunquit Hotel & Suites.Sincerely,Raghu Madhaiyan General Manager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! I’ve stayed before and I’ll likely stay again!
Response from General Manager on Feb 6, 2024
Dear Sheila,Thank you for making Ogunquit Hotel and Suites a home away from home. We are glad that your stay with us was memorable once again. It means a lot that you choose to stay with us over all of the other hotels in the area, and we look forward to seeing you again soon.Sincerely,Raghu Madhaiyan, General Manager

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, area quiet and convenient to Ogunquit area and attractions. Very friendly and helpful staff.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Jennifer,Thank you for your recent stay at the Ogunquit Hotel and Suites. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with our clean rooms, dedicated team, and convenient location. We appreciate your business and hope to welcome you back soon for another enjoyable stay.Sincerely,Raghu Madhaiyan General Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear David,It is wonderful to know you had an enjoyable stay at Ogunquit Hotel and Suites. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,Raghu Madhaiyan General Manager

10/10 Excellent

Henry

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 25, 2023
Thank you for the five-star rating, Henry! It was a pleasure to have you as our guest and we hope to welcome you back to Ogunquit Hotel and Suites again soon. We are sending you festive cheer and a season full of happiness.Sincerely,Raghu Madhaiyan,General Manager

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
The room was very spacious bed very comfortable. we felt room could of been a bit cleaner and bigger bath towels would of been nice. We think room just needed some updating . great location, staff friendly n helpful. nice hotel.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Sandra,Thank you for writing a review about your recent visit to Ogunquit Hotel and Suites. We are glad that you consider our location ideal and that our spacious room, comfortable bed, and friendly staff match your expectations. Nevertheless, we apologize that it was not cleaned to our usual standards and your suggestions about the towels and room updation are duly noted, and we will consider these in our ongoing efforts to improve. We hope you will return soon for another enjoyable stay.Sincerely,Raghu Madhaiyan General Manager

10/10 Excellent

Elyse

Stayed 1 night in Nov 2023
Response from General Manager on Dec 21, 2023
Dear Elyse,Thank you for your outstanding rating! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Ogunquit Hotel and Suites, and we hope that will be soon!Sincerely,Raghu Madhaiyan General Manager